Scheduling Analyst (KE) at Athena

Duties & Responsibilities

Forecasting:

• Develop and maintain accurate forecasts of workload and staffing requirements.
• Analyze historical data, business trends, and other relevant factors to predict future service demands.
• Facilitate monthly reviews of Actual vs Forecast with ODs and VPs

Scheduling: 

• Utilize forecasting and capacity planning to schedule staff effectively, ensuring optimal workforce utilization and meeting business requirements.

Capacity Planning:

• Assess current headcount capacity and project future staffing needs based on forecasted demand.
• Identify staffing gaps and make recommendations for hiring or reallocating resources.
• Manage the staffing assignment process from client selection through to assignment confirmation, ensuring transparency and adherence to operational criteria.
• Collaborate with finance to maintain an accurate position ID database, integrating it into the overall workforce management system.
• Develop and maintain a comprehensive BCP to ensure operational continuity in the face of disruptions. Regularly review and update the BCP in line with evolving risks and operational needs.

Reporting and Analytics:

• Analyze service delivery metrics to identify trends, inefficiencies, and areas for improvement.
• Provide regular reports and insights to senior management on operational performance and capacity planning.
• Generate and analyze reports on workforce metrics, including planned vs. forecast outputs, attrition, and hiring, to identify discrepancies and areas for improvement.

Collaboration:

• Work closely with Ops Directors to ensure alignment on capacity and staffing strategies.
• Partner with Sales and Recruitment teams to communicate hiring needs and timelines.

Continuous Improvement:

• Develop and implement processes and tools to improve forecasting accuracy and capacity planning.
• Stay updated on industry best practices and incorporate them into Athena's operations.