Scheme Relationship Manager - Education Sector at HF Group

Principle Accountabilities

• Source potential organizations and recommend their inclusion in HF approved schemes list. Maintenance of relationship with existing schemes including carrying out sales presentations and scheme sales activations.
• Support Retail, Branch, Direct Sales & other sales channels to achieve sales objectives in Kenya and follow-up and resolution of customer service issues that arise from schemes.
• Work with Marketing & Product Development teams in the development and execution of marketing initiatives for acquisition, retention and growth of customer base.
• Support launch of products, sales strategy and campaigns to key segments for profitable and quality business.
• Relationship management to facilitate effective management and service delivery to all HF check-off schemes
• Key link person for maintenance and growth of HF approved check-off schemes
• Involvement with Business Operations & credit teams and employers to reduce Portfolio at Risk for scheme loans, both existing and new
• Involvement in design of processes for check-off loans administration to reduce wastage and reworks
• Proactive involvement in aligning Bank’s service delivery and internal processes with emerging County business and devolved functions of Government.
• Provide MIS on schemes performance through analysis, reports and updates for decision making by business.
• Generate referrals and use market intelligence to achieve deeper relationships with customers.
• Grow deposits and Assets through growth of schemes
• Cross-sell to existing Customers and grow products per customer ratio
• Provide regular updates on companies and individuals who exhibit high risk policies and practices hence control and manage risk.
• Work closely with the other Corporate Relationship Managers and Business Banking in building relationships with companies.
• Business Planning & Financial Management.

Key Competencies and Skills

Technical Competencies:

• Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
• General knowledge in banking processes.

General Competencies:

• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team. 
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines. 

Minimum Qualifications, Knowledge and Experience

Education:

• A business related degree
• Presentation skills, IT Skills (Basic MS Office), Schemes management and Financial Analysis
• Interpersonal skills, analytical skills, leadership, communication skills, time management, negotiation skills, selling skills and presentation skills

Experience: 

• Minimum 3 years in Scheme Relationship Management in a highly competitive environment.