Sector Manager at 4G Capital

Roles & Responsibilities

• Drive Revenue & Profitability: Achieve monthly targets for all units/branches. Support Unit Managers. Oversee, support and develop managers in the Sector to run a high-performance
• team.
• Leadership & Problem Solving: Support Unit Managers in the Sector in all unit functions, logistics and performance issues with a view to attaining targets set and creating an efficient work environment for the Sector.
• Fraud Prevention. Ensure all fraud-related matters that occur in units are noted and reported within a reasonable timeframe. Engage in fraud prevention measures.
• Service Delivery: Ensure the delivery of first-rate customer service and ensure Unit Managers in the Sector follow the Customer Complaints procedure.
• Relationship Building: Build excellent relationships with customers, partners and opinion leaders in the Sector.
• Reporting: Provide accurate and timely reporting of management information and market feedback to highlight customer preferences, market conditions, trends, opportunities, competitor information and any other relevant information pertaining to the Sector or the Company as a whole.
• Financial Inclusion Reach: Promote the extension and deepening of financial inclusion outreach through new customer acquisition as well as customer retention.
• Customer Protection & Counter Indebtedness: Ensure all units in the Sector promote responsible lending by observing affordability SOPs, customer follow ups and SMART customer care standards.
• Provision of Relevant Products & Services: Ensure our products and services remain relevant by swift and accurate reporting of customer market intelligence. Perform such other tasks and duties as the Company may from time to time designate as forming part of the Sector Manager's job description.

Required Skills for a Sector Manager

• Bachelor's degree in Finance, Business Administration, Economics, or a related field.
• High communications & presentation skills
• Ability to handle confidential information
• Organizational skills with attention to detail
• Excellent time management skills and ability to multitask and prioritize work Attention to detail and problem-solving skills
• A Strong service ethos is essential
• A can do, proactive, energetic attitude towards your work and people is a must. 
• A good self-manager,
• You need to be a strong team player, prepared to get your hands dirty
• A 'make it happen', positive, energetic attitude to your day-to-day work
• Enthusiasm to hit the highest standards
• A practical approach to issues and challenges
• A desire to make a difference every day.
• Must have demonstrated leadership skills;
• Must have been graded 4 or above on a recent appraisal:
• Must have a good performance track record in his/her current role for 3 consecutive months hitting all KPIs:
• Self-starter, problem solver and able to work under minimal supervision