Senior Branch Manager at KCB Bank Kenya

Key responsibilities:

• Develop and implement business strategies to deliver performance and growth targets of the Branch. 
• Execute the Bank’s and Regional Business Strategies at the branch level. 
• Lead the development and implementation of business development initiatives with a focus on growing branch business volumes, customer base and income in line with business strategy. 
• Drive employee development and engagement within the branch. 
• Build a motivated, committed and focused branch team. 
• Provide the overall coordination, leadership and management of performance at the branch. 
• Develop and implement sales and profitability plans to ensure achievement of Branch targets. 
• Promote the provision of excellent customer service in the branch to facilitate superior customer experience and business growth. 
• Oversee effective delivery of operations and services in the branch in line with agreed services standards. 
• Champion compliance and adherence to Bank’s policies and procedures especially as relates to credit, service and compliance for better risk management and mitigation. 
• Ensure security and safety of Bank’s assets, including structures, equipment, inventory and cash. 
• Enhance Brand Equity by actively participating in community, business and industry forums to build a network of contacts that improve the presence and reputation of the Branch and the Bank in the local area. 

Skills & Experience:

• University Degree from a recognized University. 
• Professional qualification in Banking or Sales / Marketing. 
• Ten (10) years banking experience in either Branch Management or Sales, Service, Relationship Management or Operations and of which 5 years must have been in mid management position.
• Must have served as a Branch Manager for not less than three (3) years in a large or medium branch. 
• Experience either in Corporate Relationship management, premium customers management or managing large team of staff (20 staff and above) will be an added advantage. 
• Sound knowledge of banking services, products and solutions including lending and credit administration. 
• Proven success in customer service, relationship management and business development. 
• Strong communication, analytical, and problem solving skills. 
• Strong Leadership, Supervisory and team management skills.

Apply Before

06/27/2023, 09:59 PM