Senior HR Officer - Westlands at Brites Management

JOB SUMMARY

• The Senior HR Officer will play a pivotal role in overseeing all HR functions, ensuring the smooth operation of HR processes, and supporting the company’s strategic objectives. You will be responsible for managing a diverse team of over 400 employees, providing expert HR advice, and implementing HR strategies that align with the company’s goals..

DUTIES AND RESPONSIBILITIES

• Develop and implement HR strategies that support the company's objectives.
• Partner with senior management to align HR initiatives with overall business goals.
• Monitor and analyze HR metrics to identify trends and make data-driven decisions.
• Manage and resolve complex employee relations issues, ensuring fair and consistent application of policies.
• Conduct investigations into employee grievances, disciplinary actions, and terminations.
• Foster a positive workplace environment and maintain high levels of employee engagement.
• Oversee the recruitment and selection process to attract top talent.
• Implement effective onboarding programs to ensure smooth integration of new hires.
• Develop and execute employee development and retention programs.
• Design and implement performance management systems that enhance productivity and employee performance.
• Provide guidance and support to managers on performance appraisals and feedback.
• Address performance issues and develop corrective action plans as necessary.
• Ensure compliance with all labor laws, regulations, and company policies.
• Update and maintain HR policies and procedures to reflect changes in legislation and best practices.
• Conduct regular audits to ensure adherence to HR policies and procedures.
• Identify training needs and coordinate training programs to support employee growth and development.
• Evaluate the effectiveness of training programs and make improvements as needed.
• Promote a culture of continuous learning and development.
• Oversee the maintenance of accurate HR records and documentation.
• Manage HRIS and ensure data integrity and confidentiality.
• Prepare and present HR reports and analytics to senior management.
• Manage the administration of employee benefits programs, including health insurance, retirement plans, and other perks.
• Conduct compensation analysis and recommend adjustments to ensure competitive and equitable pay practices.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Bachelor’s Degree or Master’s Degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of experience in a busy HR department as an HR Generalist.
• Proven experience managing a workforce of over 400 employees.
• Experience in the fintech sector, call centers, BPOs, or similar fast-paced industries is highly desirable.
• In-depth knowledge of employment laws, regulations, and HR best practices.
• Strong interpersonal and communication skills, with the ability to interact effectively with employees at all levels.
• Excellent problem-solving and decision-making abilities.
• Proficiency in HR software and systems.