Senior Manager, Card Business at KCB Bank Kenya

Main Duties & Responsibilities 

• Develop and implement Strategy, Policies and Procedures relating to Card Business.
• Develop and implement strategies for maximizing revenue generation through Interchange Income, cross sell routes, customer / channel / process / partnership management.
• Design and manage the roll out activities of new card products, including product positioning, advertising and promotions activities.
• Design and implement, lean, efficient and effective card processes that translate into excellent customer service and cost management.
• Develop and execute a comprehensive set of portfolio tools to achieve targets on spend, activation, cross sell & attrition to grow & retain profitable customers.
• Review, analyse and manage the customer portfolio including instituting initiatives in line with the strategy for customer acquisition, retention and cross sell of Asset and Liability products.
• Formulate and manage the administration of fee structure and cost management initiatives that maximize revenue generation and minimize cost and revenue leakage.
• Ensure strict adherence to Operational Risk Policies & external compliance requirements to minimize risk of financial and reputational loss from non-compliance to internal and external regulations.
• Develop and service strategic relationships with Merchants and tactical partners to build a unique product proposition based on the requirements of each card type.

Academic & Professional Qualification

• Bachelor’s degree in a Business-related field from a recognized University. 
• Masters’ degree will be an added advantage.
• Certification in Card Management.

Work Experience & Skills

• 8 years’ experience in Banking
• At least 5 years’ experience in handling Card Business and product development functions of a commercial bank at a managerial level.
• Demonstrated hands on experience at Senior Management level on innovation/product development.
• Deep market knowledge and established relations with vendors and other industry functionaries.
• Good understanding of Banking laws and regulations
• Ability to drive change.
• Project Management
• Governance – knowledge and ability to ensure good governance practices in assigned Department.
• Stakeholder Management
• Leadership and management-ability to lead teams, mentor and coach staff to goal definition and achievement. 
• Integrity and honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk. 
• Customer orientation-is customer focused striking a solid balance between external and internal customer orientation.