Senior Manager- HRBP Contact Centre at Safaricom Kenya

Brief Description

Reporting to the Head of HRBP Channels, the position holder will be responsible for Strategic Business Partnering, will act as an HR interface with the business leadership community, responsible for leading and supporting the transformational people agenda by pro-actively bringing to life the Safaricom People Strategy. Be part of the business/function management team on the development and implementation of business strategy with particular responsibility for the people elements. Act as a key and active member of the Division agenda and strategy, providing challenging and consulting support. Collaborating with key stakeholders to proactively identify areas where HR can add value, and lead solutions in support of strategic goals and improving organizational performance.

Responsibilities

• Design HR strategy and business plan, which includes measuring the nature, cost and effectiveness of delivered HR solutions and a pipeline of planned interventions.
• Work with the leadership teams to establish a people agenda which underpins and supports the delivery of the business goals and drives employee engagement
• Act as chief HR consultant to the business. Coach  and influence SLT leaders and other senior leaders on the implementation  of corporate policies and practices related to Human resources
• Drive the HR agenda within the Division/Sub division ensuring that all people managers are equipped and able to deliver against the annual recurring people management requirements
• Take the front seat to lead change for business, anticipating and navigating the business through, from organization design through to smooth implementation.
• Proactively manage the HR Business Partner supplier interfaces (Centres of Expertise, HR Operations etc) to ensure a seamless customer experience for Leaders, People Managers and Employees
• Provide leadership to others (HRBPs) and COE dedicated resources

QUALIFICATIONS

• Degree in Business Management or related field
• Breadth of knowledge and business acumen typically obtained from a total of  8-10 years’ work experience in a large commercial organization of which 4-5 years should be within the HR function directly in, or closely supporting, executive and/or line operations
• Minimum of 4 years in resolution of complex employee relation issues.
• Demonstrate competence in more than 2 HR technical functions
• Proven track record of managing programme / project management (including the coordination of multiple internal and external resources)
• Experience of working with corporate client groups

Last Date to Apply: Jan 16, 2023