Senior Sales Executive - BMW at Inchcape Kenya LTD

Role Overview

• The Senior Sales Executive is directly responsible for selling new and used vehicles and motorbikes as per targeted Volume, Gross Profit and Customer Satisfaction objectives.
• Ensures that sales targets are met, generates leads and strong customer base, manages key accounts, creates high customer satisfaction levels and monitors competitors’ sales activities.
• Supports and builds the capacity of the rest of sales executives team.

Roles And Responsibilities

• Meet monthly set sales targets in terms of volume and margin delivery
• Prepare sales progress and prospects reports daily using the sales tracker and relevant CRM systems (SalesForce)
• Cultivates solid relationships with major customers to ensure a continuous flow of sales revenue and volume
• Conducts vehicle and motorbike demos and test drives / rides, ensuring high customer engagement and relevant internal clearance reporting
• Builds productive working relationships with fellow employees through clear communications and assists other Sales executives when needed.
• Follows up with customers to ensure they are satisfied with their vehicle or motorbike after delivery within 5 days, makes check in calls as per recommended frequency
• Makes follow ups on leads generated from BMW marketing activities, from websites or social media platforms, follows vigorously the company CRM process on leads management
• Identifies promising prospects through cold-calling, networking, and customer referrals, constantly works on growing potential customer base
• Ensures that all related sales administration and customer service activities run smoothly
• Maintain accurate records of the total number of sales made, potential and existing customers, other relevant documentation and reports
• Be a BMW brand ambassador, for brand and detailed product knowledge, keep up to date with all brand news and relevant group/s
• Follows all Sales Department/dealer policies and procedures regarding inventory, keys, safety etc.
• Ensure strict adherence to all BMW sales process by the team.
• Pre-plans PDI with service team in good time and ensures all documentation is in order
• Ensure strict adherence to BMW and Inchcape dress code standards

Knowledge Skills And Experience

•  Bachelor's Degree in business management or administration, marketing, communications, or related field is preferred.
•  Certified Sales Professional accreditation or additional courses in sales related field are advantageous
•  Previous experience in Automotive or Premium goods industry is advantageous
•  Driving and riding experience relevant to sell the vehicles and the motorbikes
•  Proven track record of achieving set KPIs and /or personal objectives
•  Proficiency in all Microsoft Office applications as well as Customer Relationship Management (CRM) software.
•  Very strong negotiation and consultative sales skills
•  Exceptional customer service skills.
•  Excellent analytical and problem-solving skills.
•  Outstanding organizational and leadership skills.
•  Effective communication skills
•  High level and track record of integrity and compliance