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The Rainforest Alliance is a growing network of people who are inspired and committed to working together to achieve our mission of conserving biodiversity and ensuring sustainable livelihoods. Through creative, pragmatic collaboration, we aim to rebalance the planet by building strong forests and healthy communities around the world.
POSITION SUMMARY:
The Senior Training Officer in the Customer Operational Service (COS) Team is responsible for supporting primarily the Customer Care team (within Data & Tech), acting as a trainer and training expert. The goal is to provide guidance, support and to facilitate training to all the customer facing units. The Senior Training Officer is also responsible for structuring and utilizing the company’s knowledge to improve the overall Customer Experience. Relationship management and customer satisfaction are guiding principles in this work.
The COS unit is part of the Data & Tech department which provides guidance, services and digital tools to producers and companies, enabling them to join our programs, achieve certification, monitor progress, trade and make sustainability claims, and generally manage their supply chains and responsible sourcing relationships.
RESPONSIBILITIES:
QUALIFICATIONS:
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