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Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
Job Description
The Service Delivery support specialist is responsible for effective execution of ITIL disciplines within the OMAR Central Technology - Service Engineering business . The successful candidate is responsible for proactively managing the delivery of IT services to enable business and strategic outcomes of a specific business segment or client area.
Experience with IT projects, vendor management, ITIL processes, software deployment technologies and customer relationships is an advantageous prerequisite.
Key Result Areas
The primary purpose of the Service Delivery support specialist is to support the smooth running of the OMAR Business applications and its infrastructure services. The role oversees a number of key IT Support functions within the OMAR Business. The IT operations processes will be followed namely; Incident, Problem, Service Request and IT Change Management. The second purpose is to assist in the maturing of all the ITIL disciplines. The individual will be responsible for achieving results through own efforts.
Key responsibilities:
Incident Management
Change Management
Problem Management
Capacity and Availability Management (where applicable)
Service Request Management (where applicable)
Technical Consultation
IT Service Delivery Management
Role requirements:
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