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Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
Job Purpose:
As the Service Desk Analyst, you are responsible for providing both technical and nontechnical customer support via Service Now, phone, email, and chat within a technology call center environment. You must ensure that service levels are achieved in line with SLA’s, contracts and that customers’ expectations are met or exceeded. You must be adaptable to performing under high pressure conditions when confronted with an emergency and may be required to work overtime, shift work, variable work schedules, and be on-call 24-hours a day.
Qualifications
Job Responsibilities/ Accountabilities:
Required Skills/Experience
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