Service Mapping Officer at International Rescue Committee

Major Responsibilities

• Identify service providers through field visits, information from field teams, meetings, working groups, desk research, social media, and surveys
• Create services destined for a map with pins and list of services
• Collaborate with the Signpost Product Manager, Senior Editorial Officer and the Signpost Service Mapping working group to improve features and identify bugs/issues with the service mapping Content Management System.
• Provide support to the moderators and community incentives on quality referrals and ensure regular follow up on referrals in collaboration with protection staff.
• Assist in creating user-friendly guides and materials that summarize available services for refugees, which can be used both by the chatbot and shared directly with our audience.
• Regularly update information in online and offline service maps, referral directory and share with moderators, senior editorial officers, other IRC and Humanitarian Aid workers/organizations.
• Update referral pathways regularly, connect with local, national, International National Organizations (INGOs) and United Nations agencies on referral pathways
• Conduct regular reviews of the chatbot's performance in providing service information, identifying areas for improvement and gaps in the data.
• Provide feedback to the AI and content teams to enhance the chatbot's ability to recommend relevant services based on user needs.
• Supervise referrals, develop, and implement action plans to address emerging referral gaps to improve capacity of staff to conduct safe referrals to relevant service providers.
• Contribute to the design and implementation of information campaigns based on needs
• Equip Julisha.Info moderators with updated information on available humanitarian assistance, services, referrals, and emerging information
• Contribute to report writing, proposal and content development in line with Julisha.Info objectives.
• Where feasible contribute to content creation for Julisha.info platform

Minimum Qualifications

• Approximately two years of relevant experience, including two years implementing humanitarian protection programs.
• At least one-year meaningful experience in web content management; writing or publishing.
• Experience in User-Centered Design a plus.

Demonstrated Skills And Competencies

• Report writing
• Web content management
• Stakeholder engagement, facilitation and training skills
• Working with forced migrants (refugees, asylum seekers) and refugee hosting communities is an added advantage
• Experience in protection work especially referral pathways and partner networking.

Education

• Diploma/Bachelor’s degree in a relevant field (e.g., Communications, Journalism, Media, Public Relations, Social work, Sociology, Psychology)