Service Operation Center Automation Engineer at Safaricom Kenya

Reporting to the Tech Lead – Service Management Department the position holder will be responsible for driving end to end automation across Service Management. They will collaborate with relevant product owners in taking ownership of product backlogs, user story content and setting priorities for the Agile Teams to maximize business value. The role holder will work within the context of a wider Product Management team, helping to define features and drive evolution of Service Management products and features. The role holder will work in scrum teams, defining product vision, roadmap, and growth opportunities while communicating with stakeholders throughout projects.

Detailed Description

• To develop and analyze relevant daily/weekly/monthly reports on various key aspects of the SOC section;
• To plan and deploy Multi-vendor Network management systems;
• To estimate user and technical stories, writing and executing unit and integration tests, and supporting testing of deliverables against user and technical story acceptance tests;
• To automate Service Management workflows;
• To drive achievement of benefits for new investments;
• To develop Robots and Artificial Intelligence components to automate repetitive Service Management tasks;
• To customize existing systems, set up test platforms and create and customize reports;

Job Requirements

• Bachelor’s degree in computer science, software engineering or any other related field;
• 7+ years in leading software teams in startups or digital native organizations;
• Experience in running digital transformation programs successfully;
• Extensive experience working with agile methodologies, such as Scrum, Kanban, XP, BDD and TDD;
• Strong knowledge of software architecture principles, patterns Experience working in cloud-native environments;

Closing: 22 July 2022