Site Engineer at Corporate Staffing

Key Activities

• Execute surveillance, performance monitoring, maintenance and repairs of buildings and equipment
• Customer Implementation and Support
• Client Management
• Health and Safety Compliance
• Operations processes and procedures

Execute surveillance, performance monitoring, maintenance and repairs of buildings and equipment

• Day-to-day surveillance of building and equipment and reports all building and customer defects
• Monitors performance of equipment, installations and co-provides input on power usage reports such as electric metre data and capacity planning
• Supports in the maintenance and repairs on buildings and equipment in accordance with change requests, Service Level
• Agreements (SLAs) and Measure of Performance (MOP)
• Co-directs repairs and maintenance executed by external employees and documents the performed activities in accordance with change requests, SLAs and MOP
• Provides practical direction for external security employees
• Makes suggestions for improving the quality and effectiveness of the data centre
• Participates in the full continuous (24×7) call-out team and/or shifts

Result: Surveillance, maintenance, and repairs of buildings equipment are performed in accordance with quality standards and agreed SLAs.

Customer Implementation process

• Under the co-ordination of the Operations Manager, co-install or cosupervise installation of new customer equipment in the data centre and keep a complete record of the process and results
• Offer day to day Customer support during customer upgrades projects and support all customer queries coming through the customer portal or via phone call
• Carry out performance-tuning operations on data centre systems to ensure high level of power availability, and security
• Support Sales team in pre-sales technical support

Result: Customer interventions and value-added services are performed in accordance with quality standards and agreed SLA’s

Perform day-to-day client management activities

• Ensures that the data centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services
• Supports the Data Centre Manager to maintain all data centre standards, procedures, health and safety, and day to day infrastructure performance issues

Health and Safety Compliance

• Adhering to all Health and Safety Measures set out to ensure all works done at the site are safe
• Preparation of work permits and change management forms for approval by the Operations Manager
• Preparation of Methods Operations Procedures (MOP) for all Operations
• Undertaking Risk assessment before undertaking any operations and seeking relevant approvals
• Provide HSE training, awareness and induction on site to staff, contractors and other relevant parties
• Perform safety audits and inspections, prepare written reports of findings and recommendations for corrective or preventive measures where indicated and follow up to ensure measures have been implemented

Result: Adhering to all rules and regulations regarding health and safety.

Operations Processes and Procedures

• Understanding the company processes, procedures and adhering to them in day-to-day operations
• Acts as first line of response on alarms and handle or escalate alarms according to guidelines.
• Participates in inventory control of supplies in liaising with the team

Result: Understanding the company Processes, Procedures and adhering to them in day-to-day operations.

Learning and Development

• Follow online courses on Data Centre design, construction, and operations
• Proactively engage with your colleagues to understand more about the Data Centre industry

Result: Do quarterly reports and presentations on what you have learned

Assist in any other activities that may be required to help your colleagues, from time-to-time

Keys Skills and Qualifications

• A degree in either Electrical Engineering, Mechanical Engineering,
• Telecommunication, Mechatronic Engineering, or a related field.
• Minimum of 1 –3 years’ experience as a technician in an electrical or industrial environment
• Knowledge of data centres is a distinct advantage
• Knowledge of ISO safety, quality and environmental standards (preferred)
• Network and power capacity planning experience
• A solid understanding of network and data cabling
• Networking skills
• Cloud computing skills
• Project management
• Analytical thinking; logically and methodically thinks through issues
• Strong attention to detail
• Time management
• Ability to work as part of a team
• Ability to work independently with minimal supervision
• Excellent written and verbal communication skills
• Knowledge of technical requirements and builds for power infrastructures for data centres and telecommunication/IT equipment