Small and Medium Business Executive (SMB) at CDL Human Resource

Your roles:

MAINTAINING GENERAL OPERATIONS

• Act as the main link between the company and the customer.
• Engage with internal stakeholders wherever necessary (credit control & piracy team)
• Improve our pipeline management, opportunity management and territory management.

RETAINING CUSTOMERS

• Ensure and improve customer satisfaction and loyalty to minimise customer loss.
• Proactively drive resolution of customer issues, including technical and billing issues.
• Upsell and cross sell to existing customers

GROWING THE BUSINESS

• Actively hunt for business opportunities.
• Gain new customers.
• Win back lost accounts.

Requirements

• Being an entry level post, the qualifications are:
• Diploma in Sales or equivalent
• Minimum 1 year in commerce, business administration, sales or related field.
• Professional communication skills, written and verbal.