Specialist, Home Loan Sales at Standard Bank Group

JOB DESCRIPTION
Job Purpose;

• Provides support to the branch network regarding product updates, training, criteria changes and acquisition tactics. To support home loan sales through the branch channel and provide relationship management, support, coordination and technical expertise to internal channels (i.e., Universal and Private Bankers).

Key Responsibilities;

• Establish , maintain and leverage estate agent and developers for end user finance
• Ensure acquisition of new home loan customers.
• Provide primary point of contact to customers by identifying their finance needs and fulfilling on them.
• Develop business opportunities by following up/pursuing leads.
• Conduct daily / weekly / monthly calling programs within the estate agent and developer arenas and focusing on high potential value prospects.
• Identify and follow up on new customers to increase market share.
• Market and provide information on the full range of Affinity market/upper salaried products to customers to optimize cross-sell.
• Follow up on sales to ensure that customer requirements have been met.
• Clearly understand sales targets set for self and unit.
• Identify and nurture gatekeepers and centre of influence.
• Successfully work closely with the Branches (branch relationship).
• Participate in all group scheme bank days to acquire business.
• Pro-active involvement in sales activations and expo’s.
• Ensure Zero rework’s on all home loan applications in order to improve on TAT
• Leverage on Mortgage customers in order to cross sell other bank products.
• Ensure all loans booked doesn’t fall into arrears or lock up.

QUALIFICATIONS
Minimum Qualifications

• Type of Qualification: Business degree 
• Field of Study: Business Commerce

Experience Required

• Client Coverage
• Consumer & High Net Worth
• 3-4 years
• Significant experience in a sales and banking environment as well as experience in Marketing.

ADDITIONAL INFORMATION
Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Convincing People
• Documenting Facts
• Embracing Change
• Establishing Rapport
• Impressing People
• Interacting with People
• Making Decisions
• Pursuing Goals
• Seizing Opportunities
• Thinking Positively

Technical Competencies:

• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Financial Systems Administration
• Product Related Systems (Consumer Banking)
• Risk Identification