Supervisor of Sponsor Donor Support at Compassion International

Responsibilities

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
• Provides leadership and development to direct reports. Works with staff to foster an environment of professional growth, in alignment with compassion’s strategies and objectives. Consult with peer management and senior leaders to successfully align departmental resources and priorities across Compassion.
• Contributes to or prepares and administers the annual budget and departmental expenses, ensuring accountability for on-time completion of deliverables based on department objectives, SLAs, and other Compassion standards, ensuring compliance with regulatory and board policies.
• Selects, manages and develops assigned staff, establishing goals and objectives, coaching and managing performance, including discipline, motivation, and annual reviews. Supports continuous learning and development that enhances individual performance and organizational capability.
• Selects, manages and develops assigned staff, establishing goals and objectives, coaching and managing performance, including discipline, motivation, and annual reviews. Supports continuous learning and development that enhances individual performance and organizational capability.
• Monitors quality of documents and orders corrections of entry errors into the database for dispatching.
• Supervises the generation, organizing, recording, and tracking of child, mother-child unit and student information and correspondence documents.
• Working directly or in cooperation with appropriate staff, utilizes appropriate software and programs to lead the gathering of communication resources from the church partner to support major issues and projects.
• Oversees the production of electronic child information being entered into the child and sponsorship database and produces database reports and maintains computer files. Also oversees the review, approval or rejection of child information received. Often participates in other program support activities in support of partnership facilitators and church partners.

Culture

• Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.

Requirements

• A bachelor’s degree.
• Experience working with NGOs or humanitarian projects.
• Visionary and a great steward.
• Servant leadership and coaching skills.
• Commitment to nurture and grow people.
• Effective communication written and spoken.
• Excellent collaboration skills.
• Active listener and empathetic.