Support Team - Process Development Intern at International Rescue Committee

Job Overview/Summary: 
 
The Support Team - Process Development Intern will serve as a key source of support to the GREWS department based in Nairobi. The position is focused on operational process improvement activities. The internship involves working closely with the operations teams in documenting and implementing process/system improvements initiatives. The role holder will be responsible to track and maintain the metrics of assigned processes.  The successful candidate should have an eye for detail to achieve process goals, actively seeks to understand IRC’s core values and translates those into everyday practices.
 
Essential Job Functions: 

• Plan and implement business process improvement projects focused on improving the effectiveness and efficiency of I-Hub’s operational processes
• Meets with department representatives to discuss cross-department initiatives and facilitates the discussion of potential solutions for areas of inefficiency
• Facilitates working group sessions throughout all phases of the operational process. Monitors, documents, and presents process improvements arears
• Works with the Support and Operations team to ensure the content of the I-Hub Operations Manual are being consistently supported.
• Calendar management, including scheduling and organizing meetings/workshops when required.
• Provide administrative support on an as needed basis
• Support other activities as requested.

Job Requirements: 
 
Education: 

• Required: Bachelor’s degree in business or process management, and other relevant disciplines.

 Work Experience: 

• Experience in developing process simulations
• Experience in writing and editing reports, creating presentations, and basic graphic design knowledge.
• Detailed knowledge of process management software

Demonstrated Skills and Competencies:

• Strong communication and interpersonal skills: ability to work effectively across and within a large, complex non-profit organization, both laterally and vertically, and diplomatically communicate with a variety of people in a multi-cultural environment.
• Excellent organizational skills: the ability to work independently in a fast-paced, detail-oriented environment and efficiently organize the workflow of a fast-paced team. 
• Proven attention to details: the ability to track and process multiple details simultaneously and accurately.
• Solid writing and editing skills: the ability to draft and edit professional documents and correspondences
• Strong visual skills: the ability to assist with preparation of charts and graphs in Excel and PowerPoint.
• Flexible work attitude: the ability to work productively in a team environment and independently.
• Trustworthy with an ability in maintaining confidential information.
• Strong computer skills: ability to work effectively and accurately with MS Outlook, Word, Excel, PowerPoint, and to adapt to new applications