System Administrator, ICT Infrastructure at Aga Khan University Hospital

Job Purpose:

To provide high-level technical administration of critical servers resources, including active directory, exchange, virtual, communication and application servers to provide optimum uptimes and performance to meet the organizations objectives.

Responsibilities:

• Maintain and administer systems and related computing environments, including computer hardware, systems software, applications soft-ware and all configurations
• Diagnose hardware and software problems and replace defective components; Identify, trouble-shoot and resolve network-related problems encountered by end-users including Internet, Servers, PCs, Macs, Tablets and any new computer technology.
• Report all functionality resolution updates to the set SLA
• Perform data backups and disaster recovery operations.
• Install and monitor IT Security system applications by maintaining network security authentication including IP telephony security, and application security.
• Administer secure links with public key encryption, anti-virus, and user authentication.
• Provide monitoring, primary response, and intervention for information technology-related security incidents and violations.
• Keep current with new security and network monitoring technologies, applicable laws and regulations.
• Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
• Perform routine network startup and shutdown procedures and maintain control records.

Qualifications and skills required:

• Minimum of a Bachelors’ Degree in Computer Science, IT, or a related technical field
• Professional certifications in Microsoft, CISCO, VMware, CNNA, MSCE, or similar reputable certifications, MCP (Microsoft Certified Professional).
• KCSE with a minimum grade of C minus
• 5 years of work experience in System Administration, providing Level Two technical desktop and system support in a large multi-platform and multi-operating systems environment and an
• Demonstrated experience implementing local area networks using multi-operating systems and platforms network and computer troubleshooting and problem-solving skills.
• Experience in Windows AD, File server and DNS administration as well as basic MSSQL knowledge
• Analysis of server hardware and operating system software, Microsoft Exchange and Active Directory Roles including implementation of tactical service improvements, upgrades and system patching
• Operations of back-up tools and testing of disk and data recovery solutions on all business systems, prompt restoration of lost data for the business.  Backup, hardware and software assurance
• Technical support for assigned company initiatives and projects.  Participation in feasibility studies and testing for new IT infrastructure components
• Should have strong hands-on experience on Microsoft windows, Failover clusters, SCOM, SCVMM and VMware
• Previous technical support for windows and Macintosh computers is helpful