Systems Operations Manager at African Management Institute (AMI)

Responsibilities
Process Mapping and Improvement:

• Analyze and document existing operational processes.
• Identify areas for improvement and develop strategies to optimize workflows.
• Implement process improvements to enhance efficiency and reduce operational bottlenecks.
• Coordinate with cross-functional teams to map business processes and translate these into system requirements.

Project Management And Implementation

• Lead the planning, execution, and delivery of system implementation projects, ensuring they meet requirements, timelines, and budget constraints.
• Manage the project lifecycle, including initiation, planning, execution, monitoring, and closure of system and data-related projects.
• Serve as the primary point of contact for project stakeholders, providing regular updates and managing expectations.

System Integration And Configuration

• Work with stakeholders to evaluate and select tools that fit the organisation’s end-to-end needs, ensuring efficient resource use and alignment with business objectives.
• Collaborate with Tech stakeholders to configure systems, ensuring they align with organizational processes and integrate smoothly with existing workflows.
• Oversee the integration of HRMS, financial systems, CRM, project management tools, and workspace systems to ensure seamless functionality and interoperability across platforms.

Data Management And Analysis

• Collaborate with stakeholders to develop and maintain core dashboards and reports.
• Ensure compliance with local and international data protection laws through regular compliance reviews, audits, and training sessions

Requirements

• Education: A degree in Computer Science, Information Systems, Business Administration, or a related field is preferred.

Experience

• Proven experience in a similar role, with a strong track record in system integration and process automation.
• Demonstrated experience in managing large-scale projects, particularly in digital transformation and operations improvement.