Team Leader Administration - Rehabilitation & Recoveries at Standard Bank Group

JOB PURPOSE

Manage and control the arrears portfolio in respect of IPF that are showing extreme distress or delinquency so as to facilitate the rehabilitation of customer arrears , or take the necessary steps to minimize the bank losses by terminating insurance policies in a timely manner and realise the highest possible value whilst ensuring that there is zero tolerance for IPF provision.
To attend to all administrative functions emanating from the Debt Management and Credit Control Officers from the rehabilitation of customers in arrears in the pre lock-up categories.

KEY RESPONSIBILITES

• Approving the relevant credit and debit entries.
• Manage and control the arrears portfolio in respect of IPF that are showing extreme distress or delinquency so as to facilitate the rehabilitation of customer arrears.
• Maintain and enhance customer service while attending to customer queries in regard to IPF and other bank products.
• Issuing timely terminations notices upon default of premium payment.
• Aggressively chasing Insurance companies for refunds.
• To control and manage the flow of incoming mail.
• Attending to the account reconciliation of customers account and customers queries.
• Receipt of cheque payments and forwarding for banking.
• Rehabilitation &Recovery (R&R) Metrics report.
• End of month provision Risk grading.
• Extraction of listing data and sending to the CRBs-full file listing.
• Dispatching letters for listing.
• Updates and delisting excel updates.
• Accounts with funds report actioning.
• Small Balance reports.
• Risk grading-weekly.
• Ensure compliance with statutory regulatory and supervisory requirements to protect the reputation of group and to avoid legal action /sanction in respect of regulatory and operational compliance matters.
• Provide and submit comprehensive reports and/ or documentation to management on all insurance refunds made.
• Prepare and control the posting of required letters and notices.
• Accounts write-offs and Restructures.
• Self-development.
• Responsible for the implementation and adoption within Credit department of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes on-going due diligence of all banks customers to ensure compliance with the aforesaid laws and regulations.

QUALIFICATIONS

• Degree holder from a recognised University
• Diploma in banking is an added advantage
• Professional training in credit management
• 3 years general Credit experience.