Team Leader, Ramp Operations at Swissport

Main responsibilities

• Conduct shift briefings and allocate staff duties within a shift and communicating to team members the objective for the day, anticipated problems, changes to schedules and any other information as required.
• Plan and coordinate all ramp functions within a shift towards ensuring safe and punctual flight operations.
• Supervise aircraft loading and unloading activities and submit to the Load Controller/Turn Round Coordinator a signed loading instruction to ensure that loading is in accordance with Standard Operating Procedures and carrier instructions.
• Carry out checks to ensure that all equipment to be used during operations are serviceable and have been returned to designated parking areas after operations.
• Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies (safety shoes, shaving, uniform cleanliness and jewellery).
• Report any equipment defects to the Maintenance department as soon as it has been detected and make appropriate follow up on resolution towards ensuring consistent availability of equipment.
• Ensure that all departmental records have been filed accordingly.
• Develop and build good relations with team members, superiors, customers and airport authorities.
• Ensure compliance of operations according to SOPs, carrier standard level agreements and airport authority regulations.
• Ensure that the company’s resources (staff and equipment) are accounted for and utilised efficiently.
• Ensure shift reporting has been done accurately to appropriate parties and within set deadlines.
• Monitor equipment cleanliness, daily inventory and fueling activity and complete necessary reports and check lists in support of these activities.
• Coordinate equipment hire-in a timely and cost-effective manner and ensure that data capture is updated real-time.
• Facilitate hire-out of equipment and ensure that relevant forms are submitted to the finance department for invoicing not later than 48hrs after provision.
• Ensure that subcontracted services at ramp are provided in accordance with contractual agreements.
• Enforce set rules and regulation and ensure that all processes are in accordance with the SOPs.
• Ensure that all services provided are captured and logged including all extra services.
• Follow all safety guidelines set out by Swissport briefings and ensuring that the customer expectations are met.

Professional qualification and experience

• Education: Diploma or Higher
• Computer Literacy
• Experience: At least 4 years’ experience in aviation
• Mandatory: Have operated Ground Support Equipment (GSE) in an Aviation Environment for at least 2 years
• Problem solving and decision making.
• Excellent communication and interpersonal skills
• Good Planner, who pays attention to detail and is a team player.
• Ability to work under pressure.