Team Leader at Umba

Job Description:

• Supervising Team Members: Leading and overseeing the daily activities of the team, ensuring that all tasks are completed efficiently and to a high standard
• Training and Development: Providing training, guidance, and support to team members to enhance their skills and performance
• Performance Management: Monitoring and evaluating team performance, providing constructive feedback, and conducting performance reviews
• Process Improvement: Identifying opportunities to improve processes and workflows within the Business Development department to increase efficiency and effectiveness
• Customer Service Excellence: Ensuring that the team delivers exceptional service to our clients, addressing any issues or concerns promptly and professionally
• Reporting and Analysis: Preparing reports on team performance, sales metrics, and other relevant data to inform management decisions

Qualifications:

• A Bachelor's degree in Business Administration, Management, or a related field. Some positions may consider equivalent experience in lieu of a degree
• Proven experience in a leadership or supervisory role, typically 2-5 years, in a similar role
• Strong leadership and management skills, including the ability to motivate and guide a team
• Excellent communication and interpersonal skills to effectively interact with team members and other stakeholders
• Problem-solving and decision-making abilities
• Organizational and time-management skills to manage multiple tasks and deadlines
• Proficiency in relevant software and tools (e.g., project management software, CRM systems)
• Ability to work well under pressure and in a fast-paced environment
• Adaptability and flexibility to manage change
• Strong ethical standards and integrity