Technical Assistant at Cotec Security Group Limited

REPORTING TO:  OPERATIONS MANAGER

OVERALL PURPOSE OF THE JOB

• We are seeking to recruit a competent technical assistant who is of high integrity and self-driven to join our dynamic team. The technical assistant will ensure quality installation, quality maintenance and service of electronic security systems. The ideal candidates should have vast experience as a technical asssitant specifically in the security industry, serve as a point of contact for customers with queries about technical products and issues:

KEY RESPONSIBILITIES

• Install, program, maintain, and repair various alarm systems including burglar alarms, fire alarms, CCTV, and access control systems.
• Installation of perimeter protection/electric fence
• Conduct thorough inspections and testing of installed systems to ensure proper functionality.
• Respond promptly to service calls and troubleshoot issues to determine appropriate solutions.
• Training clients on usage of security systems ensuring customer satisfaction
•  Assist in conducting technical assessments
• Provide quality service to both internal and external customers by completing all tasks accurately and within the set time frame
• Ensure that safety regulations are adhered to on the technical areas touching on the company and its clients
• Record and maintain technical records i.e. worksheets, service schedules, job cards
• Preparation of technical quotation needed by prospective clients
• Any other duties that may be assigned by seniors from time to time

KEY SKILLS, KNOWLEDGE, EXPERIENCE AND PERSONAL COMPENTENCIES

EDUCATION

• Bachelor’s Degree in electrical/electronic engineering or any other relevant qualification; additional certification is a plus.
• 3 years proven experience in the technical security industry
• Must be experienced in installation and maintenance of: Alarm, CCTV, Access Control, Fire Alarm, Vehicle Barriers Systems, in line with KSIA technical standards.
• Experience in working in fast paced target driven environment
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• A valid Driver’s/Rider’s License with a minimum of five years continuous driving/riding experience

PERSONAL COMPENTENCIES

• Knowledge of office management systems and procedures
•  Proficiency in Computer Skills
• Planning, organizing & management skills
• Dealing with changing circumstances
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Able to work under pressure and tight deadlines.