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  • Posted: Jun 11, 2024
    Deadline: Not specified
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    Expertflow builds software for Cisco contact centers (UCCE, UCCX or PCCE). We provide CTI integration with Oracle Siebel or Oracle Service Cloud, Microsoft Dynamics and SAP Interaction Center, adding multimedia collaboration channels and media routing such as Chat, Email, SMS, USSD, as well as multimedia outbound campaigns that can be managed directly from t...
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    Technical Support Engineer

    About the job

    • The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

    Responsibilities

    • Reproduce customer environment and run tests
    • Manage and address electronic tickets efficiently
    • Liaise between sales team, customer success team, and customers to properly address customer problems
    • Troubleshoot and configure software and hardware

    Qualifications

    • 2+ years' of technical support experience
    • Customer service oriented
    • Strong written and verbal and troubleshooting skills

    Method of Application

    Interested and qualified? Go to ExpertFlow on www.linkedin.com to apply

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