Telesales (Call Center Agent) - Ruiru & Mombasa Road at Brites Management

JOB SUMMARY

• As a telesales, you will be primarily involved in receiving inbound calls and making outbound calls to customers and prospects. As well as approaching potential customers with the aim of winning new business, strive to maintain good relationships with existing clients, gaining repeat business wherever possible.

DUTIES AND RESPONSIBILITIES

• Answer courteously inbound calls.
• Respond to customer inquiries.
• Generate customer interest in the services or products offered by the company.
• Provide personalized customer service by responding to the needs of the customers.
• Ensure feedback from the customer to further improve the customer services.
• Manage and update customer databases with the status of each customer.
• Coordinate with the other departments to send products or provide services on time to customers.
• Provide customers with brochures and information packages on products or services.
• Build customer loyalty by follow-up of customer calls.
• Being in charge of the telesales process all the way from initiation to closing, presentation of products, ensure closure of the sale and after sale services with the client.
• Identify potential customers for new business, providing quotations and follow up to close sales.
• Review telesales performance aimed at exceeding target and give daily and weekly reports on progress.
• Ensuring customer’s payment is received and updated in the cashier’s office on time and order is placed.
• Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing telesales options.
• Maintain good working relationships with clients by providing support, useful information, and guidance; researching and recommending new opportunities; recommending profit and service.
• Maintaining a clear database that displays all lead contacts and status of prospects and clients, showing the conversion rate of all leads in a particular.
• Ensuring good communication skills with the clients by building a rapport with the clients.
• Providing competitive market feedback e.g. in terms of prices.
• Creating and updating customers account.
• Updating customers on price changes, offers and promotions.
• Responding to customer’s queries through the company website page, Facebook, emails, SMS and inbound calls.
• Making follow ups to customers to confirm their satisfaction for the services offered.
• Any other duties assigned from time to time but fall within the scope of sale/marketing/customer care or call center.

KEY REQUIREMENTS

• Diploma in a business related course
• 2 years experience in a reputable call center
• Excellent Organizing and prioritizing skills required.
• Must be extremely detail-oriented, attention to accuracy.
• Ability to multi-task, Problem-solving skills.
• Computer proficiency in Word, Excel, Power Point, Microsoft.