Telesales Team Leader at ENGIE

Job Purpose/Mission

• To develop, lead and manage all commercial activities of the telesales team ensuring tat all team members are supervised, coached, trained, developed and are generating revenue in support of commercial goals through upsells, inbound and outbound calls to clients.

Responsibilities

• Develop consistent, convincing objection handling and qualification techniques to ensure optimal use of our team's time
• Develop outreach scripts, cadences, and touch plans for the Telesales team through a deep understanding of each different channel and customer type
• Maintains team working knowledge of products to be sold and keep updates with current market environment by reading current news or attending various Mobisol Webinars.
• Monitoring Team product knowledge, ability to handle objections and sale closure.
• Provides feedback to Telesales by monitoring calls; monitoring feedback for team, conducting monthly help sessions and trainings.
• Contributes to team effort by accomplishing related results as needed.
• Leads a team of Telesales by coaching, developing, managing performance and inspiring the team to deliver strong performance consistent with the Telesales processes, quality and productivity expectation to ensure customer satisfaction and support revenue growth.
• Manages operational effectiveness to exceed client expectations in achieving service level and sales goals. Proactively identifies opportunities for process improvement and sales effectiveness and ensures execution.
• Identify reporting gaps/needs and use data to target new opportunities in the sales funnel and ensure we have adequate resources/headcount.
• Evaluates Telesales product/service approaches by rating effectiveness of Telesales representatives; providing quality ratings; identifying training needs; developing training programs; conducting training through Quality Assessors.
• Determines telesales quality standards by studying inbound and outbound customer service presentations.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help A2E realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.
We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decisions which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Accountabilities
Telesales team Target

• Team Performance
• Marketing Intelligence
• Telesales Strategic Plan
• Accountable for adherence of company’s policies and procedures
• Accountable for adherence to the company’s budget
• Accountable to check before approving all financial request

Knowledge And Skills
Experience:

• At least 3 years working experience in a similar position within B2B , B2C
• Training Skills
• Managerial skills
• Business Negotiation skills
• Training and Development Skills
• Customer Relationship Management Skills
• Knowledge of the Renewable Energy Industry is an added advantage

Qualifications:

• A university Degree or it’s equivalent from a from a recognized institution

Language(s):

• English
• Kiswahili is a plus

Technology:

• Experience in technology required for the role