Teller - NBK Mandera Branch at KCB Bank Kenya

Job Purpose

• Offer effective and efficient cash and teller services to the Branch customers.

Main Duties & Responsibilities 

• Adhere to cash holding limits to ensure no excess cash is in the till at any given time.
• Make accurate and timely postings of all customer teller & cash transactions.
• Assist in the achievement of Branch growth & profitability targets to enhance productivity.
• Ensure achievement of outstanding customer service standards when dealing with customers to ensure efficient customer service and customer retention.
• Ensure recovery of all commissions in cases where recovery is not automated in order to maximize revenue collection.
• Ensure all teller operations are as per the cashiers' guide, and any other Bank policies in force.
• Carry out end of day reconciliations and balancing as appropriate to ensure all the transactions are accurate and free of errors.
• Ensure adherence to all Bank policies and procedures for Branch Operations and Bank Compliance 
• Ensure compliance with both internal requirements and external regulatory requirements within scope of operation. 
• Ensure compliance with all other relevant internal policies and Procedures as required within the office. 
• Maintain confidentiality of Bank data in line with the Bank’s Non-disclosure agreements and best practices. 
• Any other duties as may be assigned by Management from time to time.

Academic & Professional Qualification

• University Degree.

Work Experience & Skills

• 1 Year experience in general banking operations
• Excellent customer service skills.
• Energetic and hands on individual with the ability to prioritize conflicting business demands with a bias towards action and resolving issues quickly.
• Have complete knowledge of Banking systems & process.
• Knowledge of bank products
• Excellent interpersonal, team management and communication skills.
• Demonstrated integrity and ethical standards.
•  Willing to work in Mandera Branch for a minimum period of 24 months.