Tembo e-learning Technician at Medecins Sans Frontieres (MSF)

The e-Learning Solutions Technician is placed in the Tembo IT team, in the area of eLearning Solutions and reports to the Head of  Tembo IT.  S/he will work within the Applications & Projects team part of the Projects & IT team.

The e-Learning Solutions Technician will work closely with:

• The Service Operations team in Tembo IT for the maintenance, customization, development and deployment of solutions.
• eLearning users
• eLearning officers from Tembo Learning team
• Other Operational Center Learning Units
• Service / solution providers where necessary

RESPONSIBILITIES AND MAIN TASKS

• Testing and QA to ensure all pedagogical products are up to the required standards Tembo platform demands.
• Support technical elearning content activities
• Be the first point of contact for Tembo LMS end-users seeking technical assistance, providing accurate Information about the product/service for an efficient operation and integration of data and information
• Run basic trouble shootings, with specific focus in the pedagogical digital content area.
• Contribute to maintain the operations and performance of Tembo LMS system
• Update the needed the documentation related to the applications (instructions, manuals, training module)
• Maintain log and/or list of required repairs and maintenance initiatives for Learning
• Keep up to date on latest technologies and applications through training, periodicals, research and development
• Design and optimize data models and standards, databases and information flow processes services of Learning according to the availability and security requirements established by IT
• Perform the correct integration of data and processes information that is stored in Learning systems with other functional departments of MSF
• Analyse the risks involved before any intervention in production systems
• Ensure that procedures lifecycle of the applications are applied consistently both logically and in different physical environments that are available (development, integration, production)
• Execute system validation tests and procedures of the systems belonging to the Learning function
• Work with external service providers ensuring the operation of systems and troubleshooting
• Contribute to the sharing of knowledge to the organization in the areas under his/her responsibility

SELECTION CRITERIA

Education and experience

• University Degree, preferably related to engineering disciplines (Computer Sciences, Telecommunications, Industrial Engineering), or Computer Technician, or similar.
• 3 years’ experience in positions related to software administration and support to end-users. Desirable experience working with Learning Management Systems (LMS).
• Experience in technical support-oriented tasks.
• Experience in software implementation and/or project management.
• Experience in software testing, preparation of documentation and instructions
• Languages: English required; other languages valuable

IT

• Very good command of Microsoft Office and/or Open Office, Microsoft Project, Microsoft Visio
• Knowledge about Learning Management Systems (Totara, Moodle, Cornestone, etc.)
• Knowledge about eLearning authoring tools
• Knowledge in SCORM standard and others such as H5P
• Desirable knowledge about LAMP environments, particularly PHP
• Desirable knowledge in HTML, CSS wed development languages
• Sharepoint, Office365
• Nice to have graphic design, multimedia and video edition

Competencies

• Commitment to MSF’s Principles
• Cross-cultural Awareness
• Behavioural Flexibility
• Stress Management
• Strong communication skills
• Analytical Thinking
• Results and Quality Orientation
• Service Orientation
• Planning and Organising
• Teamwork and Cooperation

Application deadline: 23rd April 2023.