Tour Consultants - 4 Posts at CDL Human Resource

Key Responsibilities: -

Client Consultation:

• Engage with clients to understand their travel preferences, needs, and budget.
• Provide expert advice and personalized tour packages.

Itinerary Planning:

• Create detailed travel itineraries, including accommodation, transportation, excursions, and other services, tailored to client needs.

Bookings & Reservations:

• Manage bookings for flights, accommodation, car rentals, tours, and activities through direct contact with suppliers and travel management systems.

Product Knowledge:

• Maintain up-to-date knowledge of various destinations, tour packages, and travel trends, including Kenyan national parks, beach resorts, and international destinations.

Customer Service:

• Provide excellent customer service before, during, and after travel, addressing any issues or queries that may arise.

Sales & Marketing:

• Contribute to sales and marketing efforts by promoting special offers, packages, and services to clients and potential customers.

Administration:

• • Handle invoicing, payment follow-ups, and documentation, ensuring all paperwork is accurate and in order.

Requirements: -

• Experience: Minimum of 2 years in a similar role within the travel and tourism sector. - Education: Diploma or degree in Tourism, Travel Management, or a related field. –

Skills:

• Excellent communication and customer service skills.
• Strong knowledge of destinations within Kenya (e.g., Maasai Mara, Amboseli, Watamu) and international travel options.
• Familiarity with GDS systems (e.g., Amadeus, Galileo) and online booking platforms.
• Ability to work under pressure and meet sales targets.
• Problem-solving skills and attention to detail.

Language: Fluent in English and Kiswahili. Knowledge of additional languages is an advantage.