Valuations Officer at PACIS Insurance

JOB PURPOSE:

• The jobholder is responsible for ensuring property & motor vehicle inspection and valuation are conducted with high standard and factual and company is able to use reliable information for risk assessment and underwriting profitable business.

PRINCIPAL ACCOUNTASBILITIES:

Motor Vehicle Inspection and Valuation

• Carry out property valuation for newand existing risks
• Collect information for risk survey purposes and compile reports together with the valuation report
• Appoint external Valuers where need be for complex risks
• Allocate adequate values reflective of property condition, and underwriting recommendations thereof.
• Prepare reports for valuation carried out and upload in the system
• Regular advise to underwriting department on New, Unique and Rare property risks in the market and cost implication in the risk underwriting
• Look out and communicate fraud indicators to the Underwriters

Improved Turnaround Time on Service Delivery

• Ensure valuations are done and reports completed within stipulated timelines
• Ensure property valuation register in the system is always updated
• Ensure reports are dispatched to the clients within set timelines
• Maintain updated valuation dispatch register
• Ensure service providers comply with the signed SLA’s with PACIS
• Liaise with external service provider and ensure weekly submission of reports in adherence to the guidelines.
• Address all valuation complains and handle appropriately to completion.
• Call for relevant documentation for valuation purposes where necessary
• Any other duty assigned from time to time.

Customer Service Role

• Monitoring client’s queries and ensuring they are addressed, and correct quotation are provided within the set timelines and authority levels.
• Follow up on value updating in the system and keep update register.
• Collect and provide any insurance information required by clients during property valuation.
• On a need basis carry out client visit with intermediaries for technical support and presentation.

RELATIONSHIPS:

• Reporting to: Senior Valuations Officer
• Reporting toJob Holder: None

Other Contacts:

• Within the Company: All other departments

Outside the Company:

• Insurance Associations.
• Intermediaries - Brokers, Independent agents and Banks
• Individual clients

KNOWLEDGE AND EXPERIENCE (Qualifications)

Minimum Academic Qualifications

• ‘Bachelor of Property and Real Estate, or Bachelor of Property/ land Economics.

Professional Qualifications/ Bond

• ‘A certificate in Surveyors Association in Kenya would be an added advantage

Experience:

• Three (3) years relevant working experience

Knowledge

• Understanding ofinsurance industry

SKILLS AND COMPETENCIES.

• Customer Oriented
• Interpersonal skills & Team player.
• Problem solving
• Creative thinking
• Planning & organizational skills
• Dependability
• Ethical
• Confidence
• Tactical
• Innovation
• Analytical thinking