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  • Posted: Jul 3, 2024
    Deadline: Not specified
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    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prima...
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    Voice Branch officer

    Job Description

    A 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers.

    Key Roles :

    • Email/Social media/VRM Query Handling
    • Telephone Query Handling
    • Cross selling/Retention
    • Risk and Compliance
    • Stakeholder Engagement
    • Cost Management

    Qualifications

    • First Degree 

    Additional Information

    Desired Competencies 

    • Examining Information
    • Articulating Information
    • Making Decisions
    • Generating Ideas
    • Upholding Standards

    Method of Application

    Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

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