Waiter at Fairmont Hotels & Resorts

Job Description

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.
What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

What you will be doing:

• Assist guests regarding menu items in an informative and helpful way.
• Have full knowledge of beverage lists and promotions, menu items and preparation methods.Speaks passionately and informatively about the offerings. 
• Follow all safety and sanitation policies when handling food and beverage.
• Sets up and tear down service stations.  
• Taking table orders for all food and beverage from the guests and serve in a professional and positive manner. 
• Provides service within Fairmont and Hotel Standards 
• Fosters a welcoming culture. 
• Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal. 
• Cash Handling 
• Tailors Service flow to the diner’s needs 
• Review daily reports, arrival, VIP, group following up on action items. 
• Aware of all business within hotel on a daily basis and able to guide guests accordingly. 
• Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet. 
• Attend to all guest requests, being constantly aware of anticipating guests needs. 
• Ensure smooth running of each table. 
• Help to ensure the smooth running of all guests requirements and needs on each table. 
• Clear away any used crockery, cutlery etc. 
• On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.

Qualifications

Your experience and skills include:

• Minimum 1 year experience in Food and Beverage preferably at a luxury property 
• An operational knowledge and proficiency in Point of Sale System an asset 
• Excellent written/verbal communication and interpersonal skills  
• Strong guest service orientation 
• Able to balance a variety of conflicting priorities while providing guest service
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively and collaboratively as part of a team.