Wellness Officers - Health Navigation at Old Mutual Kenya

Job Description

The job holder will be responsible for the integration of preventive and promotive services in healthcare provision, to ensure consistent delivery of high-quality cost-effective care, optimum health outcomes and excellent patient experience.

KEY ROLES AND RESPONSIBILITIES

• Facilitate integration of preventive and promotive services into healthcare provision
• Enroll patient into disease management programs and coordinate their care plans
• Do post-discharge follow up for hospitalized patients and coordinate home-based care
• Coordinate wellness initiatives, health talks and health messaging
• Analyze morbidity data and recommend appropriate preventive interventions
• Actively collaborate with specialists, hospitals and other relevant stakeholders in advancement of preventive and promotive healthcare services
• Strategic purchasing of preventive healthcare services
• Monitor care processes for quality metrics and preparation of management reports
• Provide strategic input during product development and benefit design process
• Any other duties assigned by management

SKILLS AND COMPETENCIES

• Excellent communication, negotiation and interpersonal skills
• Excellent analytical and monitoring skills
• High level of integrity and honesty
• Team player, commitment and ownership
• Empathy and Customer Focus
• Basic understanding of health insurance

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• Bachelor of Science in Nursing (BSN)                
• At least 3 years’ experience in a busy private hospital or clinic setting
• Solid knowledge of preventive and promotive healthcare services
• Experience running or coordinating a high-volume NCDs specialist clinic
• Prior experience in a health insurance company is not required