Job Opportunities at Britam

Key Responsibilities

• Reviewing receipts for inflows
• Review switch, redemptions and transfer instructions received from clients
• Maintaining a record of all redemptions, switches and transfers.
• Reconciliation of withdrawals
• Review of all customer contact/interactions in the system escalated to the operations group
• Update of corporate actions
• Daily update of income distribution transactions for unit trust funds
• Perform any other duties as may be assigned from time to time
• Delegated Authority: As per the approved Delegated Authority Matrix

Working Relationships
Internal and External Customers
Knowledge, Experience And Qualifications Required

• Bachelor’s degree in a business related field
• 1-2 years’ experience in a similar position
• Experience in a financial services company, banking, telecom will be an added advantage
• Customer service experience, back office operations experience

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About the job

• Drive the Commercial Director and her guests to approved destinations in a safe and timely manner
• Undertake routine and preventive maintenance of the Commercial Director’s official vehicle.
• Detect and report malfunctioning of vehicle systems
• Prepare accident and incident reports as necessary
• Assist in carrying out miscellaneous errands for the Commercial Director such as paying bills.
• Assist in any other administrative work while at the office
• Ensure security and safety of vehicle on and off the road.
• Perform any other duties as may be assigned from time to time

Working relationships
Internal Relationships
The Driver will be;

• Be accountable to the Group Commercial Director
• Liaise and work closely with the Executive Assistant as may be necessary.
• Develop and maintain working relationships with appropriate external parties.

External Relationships;

• Guests of the Group Commercial Director
• Minimum of an O level certificate
• Minimum seven (7) years relevant experience driving VIPs.
• Trade Test Certificate in Motor-Vehicle Maintenance.
• Clean and valid Driving License Class B, C, and E.
• Valid certificate of good conduct.

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Key Responsibilities

• Support the Head of Corporate Communication in developing and implementing the Brand and Communication Strategy;
• Working closely with the human resources team and the public relations agency develop and implement an effective Internal Communication Strategy;
• Implement the annual Corporate Social Investment Plan;
• Developing and managing content planner for the Company’s communication channels, identifying potential news stories and working across teams to plan and develop content;
• Ensuring that organisational initiatives and projects are successfully communicated to staff and key external stakeholders;
• Planning, editing and production of multimedia content for a variety of internal and external communication channels (intranet, newsletters, website, face-to-face and virtual meetings) ;
• Provide creative, editorial and operational support for communications projects, including annual reports;
• Support development of brand materials;
• Track analytics and create reports detailing successes and failures of communications campaigns;
• Responding to requests for information or interviews and escalate the same to the Head of Corporate Communication;
• Supporting the Head of Corporate Communication in tracking, measuring, and reporting on the effectiveness of the Company’s communication and public relations initiatives;
• Ensure that all communications and marketing material aligns with brand standards;
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard;
• Bachelor’s degree in Marketing, Communication, Public Relations or a related field
• 4-6 years’ experience in a similar position
• Must possess exceptional writing skills and be able to compose engaging and accurate content.
• Strong communicator who works well independently and with a team.
• Superior time management skills and the ability to juggle multiple projects simultaneously.
• Understanding of communications, public relations and marketing best practices.
• Ability to think strategically and identify ways to improve communication efforts.
• Must be resourceful and take initiative even when given minimal direction.
• Experience in the marketing and corporate affairs industry will be an added advantage

Core Competencies

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Essential Competencies

• Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values - Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analyzing - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising - Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
• Formulating Strategies and Concepts - Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

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Open SRs follow up

• Complaints report & follow up
• Approve Accounts
• Approve RMs for now
• Closing CS interactions in Siebel
• Review of contract notes, statements, business confirmations/appreciations
• Follow up with individuals that have assigned interactions to CS to close issues
• Mass Communication
• Receipting
• Suspense report follow-up
• Perform any other duties as may be assigned from time to time
• Delegated Authority: As per the approved Delegated Authority Matrix
• Bachelor’s degree in a business related field
• 1-2 years’ experience in a similar position

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Key Responsibilities

• Ensure daily smooth running of Britam offices and Branches by liaising and working with the various outsourced service providers to ensure quality of services rendered.
• Participate in the preparation and development of sectional budget and monthly monitoring of the department’s expenditure.
• Promptly respond and address queries (email/calls) raised to the Administration email group, on a frontline level.
• Overseeing the renewal and evaluation of all contracts relating to provision of administrative services.
• Ensure timely repairs of office furniture and equipment to prevent further damage and avoid inconveniencing users.
• Ensure effective access rights management through appropriate access cards encoding/deactivating.
• Maintain an updated record of temporary and contractors access cards; and clear accountability on utilization of the access cards.
• Facilitate all travel logistics for staff by working with the stipulated travel agencies and other related contracted service providers (hotels and car hire), whilst ensuring cost savings for the company.
• Ensure the regular maintenance of all company vehicles i.e. servicing, cleaning, insurance and fueling Britam cars and the Mombasa Office generator.
• Facilitate the on boarding of staff onto the relevant staff benefits such as AA Kenya membership, business cards.
• Ensure renewal of all business permits for all Britam offices and other annual relevant office renewals i.e. MCSK, DSTV, Postal Boxes.
• Effectively manage the different parking allocations schedule for staff.
• Review and consolidate accurate admin operational reports and schedules for decision making.
• Ensure regular maintenance and timely identified repairs of office equipment, water dispensers and the access control equipment.
• Expedite monthly utility payments for Britam offices i.e. electricity and telephone.
• Facilitate office set-up, refurbishments and closure.
• Facilitate efficient daily running of the Executive Dining and the Staff Canteen.
• Identify administrative issues that arise with quick resolution to ensure organizational effectiveness.
• Develop and foster good working relationships with vendors.
• Effectively carry out any other duties as may be assigned by the direct supervisor from time to time.
• Observe strict adherence to the company’s Administration processes and procedures manual.
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

Key Performance Measures
As described in your Personal Score Card.
Knowledge, Experience And Qualifications Required

• Bachelor's degree in a business related field.
• 3 to 4 years’ experience in a similar role.
• Experience in Travel and Facilities Management.
• Knowledge of ERP (Oracle) system and/or experience would be an advantage.
• Strong computer and business solutions software skills.
• Strong analytical and problem solving skills.

Technical/ Functional Competencies

• Excellent customer service skills.
• Time management and analytical skills.
• Great interpersonal skills.
• Knowledge in diversity management.
• Ability to drive change.
• Stakeholder Management.
• Report writing-ability to develop reports.
• Strategic Planning.
• Ability to multi-task.
• Decision making – ability to make strategic decisions in a timely and effective manner.
• High moral and ethical standing.
• Highly motivated.
• Able to handle pressure and work under minimum supervision.

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Thee job holder will be responsible for facilitating and maintaining employee happiness. They may plan strategies, implement plans, and review policies to identify methods for improving and sustaining employee happiness.

Key Roles

• Analyze data and make recommendations to improve the company’s practices for employees.
• Involve the company in designing and developing employee programs.
• Review company policies to make sure the company is meeting its internal values.
• Promote and motivate the company’s best employees.
• Listen to each employee to find out what they're currently unhappy about and figure out how to make them happy
• Provide a work-life balance for the employees

Knowledge, experience and qualifications required

• Masters in HR
• Bachelors in HR
• 10 - 15 years experience in HR

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Job Purpose:
The role holder will be responsible for controlling and managing policies through case management to ensure quality and cost effective care, client service, provider management, processing and payment of claims.

Key responsibilities:

• Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).
• Interact with clients and service providers to ensure that the care is given within policy guidelines.
• Review medical reports and claims for compliance with set guidelines.
• Liaise with underwriters on scope of cover for the various schemes.
• Ensure that medical scheme members are attended to round the clock with support from 24 hour call centre.
• Discourage poly-pharmacy by diligently challenging of prescriptions and suggesting better alternatives as per
  medical practice.
• Encourage use of generics and cost effective quality drugs where indicated as a method of reducing the
  organizations pharmaceutical expenditure.
• Review documents and pertinent requirements regarding claims from providers and clients.
• Ensure that the claim made by the claimant is complete in form and complies with the documentary requirements
  of an insurance claim.
• Management of relationships with clients, intermediaries and service providers.
• Verification and audit of outpatient and inpatient claims to ensure compliance and mitigate risk.
• Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.
• Respond to both internal and external claims inquiries concerning claims process, service providers, and the
  filing/completion of proper forms.
• Record all claims transactions.
• Prepare claims registers for claims meetings and update the various claims reports.
• Track and follow up on receipt of necessary documents.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Knowledge, experience and qualifications required:

• Degree in Bachelor of Science in Nursing Sciences from a recognized university.
• Professional Nursing qualification KRCHN licensed by Nursing council of Kenya.
• At least 2-4 years experience in case management and claims processing.

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Job Purpose:
Responsible for facilitating efficient client administration, communication and document management. The jobholder is responsible for client correspondences, data capture and document management to ensure efficiency, timeliness and effective client servicing.
Key responsibilities:

• Open service requests and follow up.
• Complaints report and follow up.
• Create Accounts.
• Create and Amend Relationship Manager's on the system.
• Closing client service interactions in Siebel.
• Review of contract notes, statements, business confirmations/appreciations.
• Follow up with individuals that have assigned interactions to client service to close issues.
• Mass Communication.
• Receipting.
• Suspense report follow-up.
• Support Asset Management Uganda as per the hub and spoke model.
• Inflows Management.
• Amendment and update of client static data.
• Emails management.
• Preparation and dispatch of client correspondences.
• Delegated Authority:  As per the approved Delegated Authority Matrix.

Key Performance Measures:
As described in your Personal Score Card.

Knowledge, experience and qualifications required

• Bachelor’s degree in a business related field
• 2-4 years’ experience in a similar position 
• Excellent oral, written and interpersonal communication skills 
• Strong knowledge of customer care processes and techniques.
• Good organizational and planning skills.

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Reporting to the EMC Claims & Client Services Team Leader the role holder will be responsible for:

• Providing prompt, efficient and effective operational support by entering into LOB systems requisite customer and related product information as per given documentation, performing verification and quality assurance of customer data & information on the customer record and CRM data
• Manage and maintain all company’s physical documents and records
• Co-ordinate activities and support services within the Registry function
• Give effective supervision to the outsourced registry assistants
• Scanning, assembling and franking of policy documents and dispatch process 

Key responsibilities

• Daily & monthly reporting of registry and policy assembly processes 
• Ensure client details/ instructions are accurately and timely processed in line with the requisite processes 
• Co-ordinate any out-sourced services of document storage and retrieval
• Policy document: printing, franking, assembly and scanning to DMS
• Ensure timely dispatch of assembled policy schedules to branches within TAT
• Processing the completion of new business, client services e.g. issuance of policy documents while adhering to set procedures and guidelines thus limiting the exposure to risk and litigation
• Verifying stamp duty amount due on the sum assured 
• Receipt and verification of records submitted by branches and business units
• Arrangement and retrieval of physical documents.
• Sorting of documents and verifying their attachments.
• File recording: tracking, safe movement and custody of client files and policies between branches & HQ
• Quarterly archiving of files not in current use
• General Registry work as assigned by a team leader
• Accurate and timely processing of client requests
• Manage escalation reports of recurrent issues vis-à-vis agreed Service Level Agreements.
• Escalate quality issues to Operations manager for management.
• Participate in development of knowledge base within DDO

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

• A Degree or diploma in Records Management or Information Science.
• A minimum of 2 years’ experience in a busy Registry / Archives or branch.
• Computer Literate; emphasis on Microsoft Office and EDMS.
• Minimum grade of C PLAIN in KCSE secondary education.

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The role holder will be responsible for internal verification of assessment reports and re-inspecting motor vehicles to assess small damages. The role will report to the Claims Team Leader

Key responsibilities

• Assess the damage and liability for motor vehicle accidents
• Issuance of repair authority to motor repairers
• Preparation of motor assessment reports
• Re-inspection of vehicles
• Issuance of release letters to repairers
• Supervision of external motor assessors
• Review external assessors assessment report to save the company on repair expenditure
• Vetting of motor repairers
• Handle  customer enquiries and complaints relating to motor accident repairs
• Dispose salvaged vehicles
• Undertake valuation on motor vehicles.

Knowledge, experience and qualifications required

• Bachelor’s Degree/Diploma in Automotive Engineering
• Professional qualification in Insurance (ACII, FLMI or AIIK) and added advantage
• 2-4 years’ experience in motor insurance covers
• Good knowledge in motor insurance covers
• Good working knowledge in vehicle accident assessment and vehicle claims recovery