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Citibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It's the only solely corporate bank in Kenya.
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Citi Kenya is structured around ...
Overview
Our employees are energetic and dedicated individuals who work in a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Our employees serve as the human voice and personality behind the Citi brand as they provide quality customer service with each and every client interaction.
The Client Onboard Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.
Responsibilities:
- Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.
- Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
- Provides response to client and internal inquiries.
- Prepares documentation for archiving .
- Applies appropriate bank’s regulations while processing the requests.
- Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
- Documents operation procedure updates.
- Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
- Verification and authorization of data entered in the systems.
- Ensures all queries are dealt with in an efficient and timely manner.
- Escalates urgent / risk issues through the appropriate escalation channels.
- Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
- Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
- Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
- Assists in the implementation of validated process improvements.
- Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
- Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
- Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
- Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- Previous experience in financial services preferred.
- Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
- Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Proficient knowledge of English (written and spoken).
Education:
- Bachelor’s/University degree 2nd Upper classification and above
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Overview
Our employees are energetic and dedicated individuals who work in a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Our employees serve as the human voice and personality behind the Citi brand as they provide quality customer service with each and every client interaction.
Responsibilities
The Client Onboard Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities:
- Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills.
- Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
- Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
- Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
- Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
- Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
- Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
- Embarks on continuous on the job training for end to end product knowledge.
- Understands client requirements and implement them correctly.
- Understands new customer requirements and ensure adequate support to new customer requirements and initiatives.
- Monitors customer satisfaction and service level and drive process changes.
- Provides innovative solutions to clients.
- Ensures a strong and robust processing environment with effective controls.
- Establishes risk management practice.
- Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 5-6 years of experience in Documentation review, Account Maintenance and related Cash products preferred
- Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
- Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
- Proficient in Microsoft Office Applications. Exposure to Client interaction
- Consistently demonstrates clear and concise written and verbal communication skills.
- Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).
Education:
- Bachelor’s/University 2nd upper classification and above.
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You're the brains behind our work.
You’re ready to bring your knowledge from the classroom to the boardroom and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth.
Our June/July Internship programme for undergraduate university students offers hands on or virtual (dependent on COVID regulations at the time), practical work experience in one of our key business areas and offers a real insight into what working at Citi is like.
Your time here will look something like this...
- Hands on work experience as a member of a specific business unit within the bank
- Get a solid understanding of the broad range of financial services and products Citi provides
- Learn to build financial models and develop corporate finance solutions for our clients - we strive to create the best outcomes for our clients with financial ingenuity that leads to solutions that are simple, creative and responsible
- Conduct research and analyse industry trends to support our bespoke advice and superior value proposition
- Participate in client development where Citi aims to be the best banking partner for our clients by delivering differentiated client experiences and maintaining a reputation for excellence and integrity that spans everything we do
We provide you with the knowledge and skills you need to succeed.
- Whether you’ve got prior financial industry experience or not, this internship provides an opportunity to work for one of the world’s largest financial services organisations. If your internship is successful, you could be considered for one of Citi’s full-time graduate programmes including the CFA programme. These uniquely designed full-time programmes place university graduates in specific functional teams within the bank.
- Our full-time programmes start with extensive classroom training and also the opportunity to complete globally recognised qualifications. In addition, winter interns will gain visibility of the permanent positions available to graduates that we have within the bank, both locally in South Africa or at one of Citi’s international offices.
We want to hear from you if...
- We look for highly motivated candidates with a strong work ethic, a positive and proactive mindset, and a firm desire to learn and succeed
- A keen interest in financial markets and current affairs is critical
- We value diverse thinking and encourage students from all degree disciplines to consider our opportunities.
Studies in Finance, Accounting, Economics, Mathematics, Actuarial Science, Engineering and Information Technology subjects are beneficial but not essential
A strong academic record at both Matric and university level is important
Applicants to attached their CV, Cover Letter, Update Academic History and ID Copy
Who we think will be a great fit...
- Extensive work experience is not a requirement, but dedication to learning and a true passion for the business are vital. We’ll be looking for the following:
- Desire to develop a deep understanding of the financial markets and banking industryAnalytical and quantitative skillsStrong communication, planning and organizational skillsKnowledge of the global or domestic business landscape A strong desire to learn and success in team environmentsCommitment to personal growth and career development.
Before you apply have you visited our '[1] Career Inspiration Page'? Head over to learn more about life at Citi, ask a question or get handy tips from the previous Q&A
Citi is an Equal Opportunities Employer
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