Career Opportunities at Frank Management Consult Ltd

Job Purpose

The Software Test/Quality Assurance Engineer will be responsible for testing software products and ensuring that they meet the highest quality standards. They will work closely with software developers and project managers to identify software defects and issues early in the development cycle. This individual will be required to design, create, and execute test plans and test cases to ensure the software functions as expected.

Responsibilities

Testing

• Accepts responsibility for creation of test cases using own in-depth technical analysis of both functional and non-functional specifications (such as reliability, efficiency, usability, maintainability and portability).
• Ensures that testing activities allow applications to meet business requirements and systems goals, fulfil end-user requirements, and identify existing or potential
• Creates traceability records, from test cases back to
• Produces test scripts, materials and regression test packs to test new and amended software or services.
• Ensures PCIDSS standards are met through close monitoring of
• Specifies requirements for environment, data, resources and
• Interprets, executes, and documents complex test scripts using agreed methods and
• Records and analyses action and results and maintains a defect
• Performs tests on computer software programs to make sure the programs perform properly and are easy to use. Determines weaknesses in the computer codes.
• Reviews test results and modifies tests if
• Provides reports on progress, anomalies, risks, and issues associated with the overall project and track rectification during the development stage.
• Reviews new or modified programs, including documentation, diagram, and flow charts, to determine if the programs will perform according to user requests and conform to
• Reports on system quality and collects metrics on test
• Ensures proper technical documentation of all product and project
• Provides specialist advice to support

 Method and Tools

• Provides advice/ guidance/ expertise to support adoption of methods and tools and adherence to policies and standards, process tailoring in line with agreed standards and evaluation of methods and tools.
• Reviews and improves usage and application of methods and

Position Requirements

Formal Education & Certification

• University degree in the field of computer science or “STEM” major (Science, Technology, Engineering and Math) or related field.

Proffesional Qualifications

• Relevant certification such as ISTQB-Foundation Level, ISTQB-Agile Testing, ISTQB- Automation Testing, OCA.
• ITIL (Information Technology Infrastructure Library) would be an added

Knowledge & Experience

• 3+ years of experience in software testing and quality
• Strong knowledge of software testing methodologies, tools, and
• Experience with test automation tools such as Selenium, JMeter, Playwright,
• Familiarity with scripting languages such as Python, JavaScript,
• Experience with Agile development methodologies such as Scrum or
• Strong problem-solving skills and attention to
• Excellent communication skills, both written and
• Ability to work collaboratively with cross-functional

Personal Attributes

• Proven leadership
• Ability to set and manage priorities
• Excellent written and oral communication
• Excellent interpersonal
• Strong tactical
• Ability to articulate ideas to both technical and non-technical
• Exceptionally self-motivated and
• Keen attention to
• Superior analytical, evaluative, and problem-solving
• Exceptional service
• Ability to motivate in a team-oriented, collaborative environment

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Principal Accountabilities

• Risk assessment for the laboratory and production areas
• Conduct root cause analysis
• Laboratory inventory management
• Record keeping and documentation
• Good laboratory practices

Key Tasks and Responsibilities

• Implement and evaluate the effectiveness and document actions to ensure sustainability of good manufacturing practices as per ISO 22716 and Food Safety Management Systems (FSMS) in accordance with ISO 22000 and ISO TS 22002-1
• Collect samples aseptically when required
• Environmental monitoring for air, water and surface cleanliness to ensure compliance to cleaning and sanitization
• Microbial analysis including pathogen testing  as per test methods and ISO standards
• Ensure daily cleaning and sanitization of the floor, surfaces and apparatus in the laboratory
• Adhere to stipulated samples  turnaround times
• Prepare culture media for analysis
• Ensure safe disposal of laboratory wastes and keep records for the same
• Maintain up to date records of laboratory activities
• Filing, archiving and retrieval of laboratory related documents and records
• Receive and register samples in the laboratory
• Maintain an inventory of laboratory consumables including reagents, media and PPEs
• Reading , interpretation of results and data analysis
• Continuously carry out risk analysis for continuous improvement
• Skillfully operate and maintain laboratory equipment

Key Skills

• Excellent communication skills
• Good analytical skills
• Problem solving and critical thinking
• Proficient in the use of  Microsoft office
• Food safety and cosmetics GMP standards and regulations
• HACCP principles
• Keen to detail

Qualifications/Experience

• Degree in Microbiology or applied biology
• At least 1  year hands on experience preferably in an ISO 17025 Laboratory

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JOB PURPOSE

• Responsible for testing developed applications and functional specifications on the payment processing switch
• Responsible for the running tests within agreed budget, timelines with particular attention to details such that projects are delivered first time the right time
• Responsible for design, development, testing and delivery of implementations to internal and external API services/Products and supports partners integrations to Internal API services/Products while ensuring all products and services are developed and delivered and consumed in alignment with internal and industrial quality, security and operational level standards.

RESPONSIBILITIES

Strategic Perspective

• Enforces quality assurance measures and testing standards for new switching products and/or enhancements to existing applications throughout their development/product lifecycles
• Ensures that software quality measures comply with regulatory standards, industry standards, and accepted best practices
• Performs the pre-testing phase of development by preparing proposals in order to identify potential problem areas, and make the appropriate recommendations
• Integrates products according to user requirements and organizational standards and specifications.

Operational

• Implements and supports internal and external integrations to the switch and other services.
• Performs the testing of developed solutions to ensure they are in line with functional specifications before being deployed to customers. These tests include SIT,UAT, Internal Pilot tests, and customer based pilot tests
• Ensures the transaction was authorised and logged properly
• Verifies integration of systems is seamless and functioning as expected (integration testing)
• Runs various tests (integration and unit tests) to verify implementations are working as expected.
• Engage in regular applications reviews to improve solutions quality and fix identified/possible bugs.
• Prepares incident reports and oversees their fixes (regression testing)
• Ensures that the developed system/product works within the expected performance thresholds (performance and load testing)
• Finalizes testing before release to customers
• Creates and maintains test scripts throughout the testing phases
• Creates and maintains test documentation throughout the project implementation cycle
• Tests new EMV chip profiles and ensures the switching systems are upgraded to support the contact and contactless changes
• Verifies that the physical devices can accept new chip cards
• Ensures messaging standards are being followed by all incoming and outgoing messages
• Ensures all physical test cards were printed correctly with standard test keys, correct CVV, expiry date and card numbers before dispatch to schemes or customers
• Updates all the back end systems which withhold the card data with the new physical cards printed for testing
• Liaises with the switch engineering team and developers to communicate issues and concerns
• Provides timely solutions to queries raised to ensure smooth execution and regression testing
• Provides projects implementation status reports to stakeholders
• Create knowledge documents covering all the basic acquiring and issuing topics for new testers joining the organisation
• Excellent customer service skills that build high levels of customer satisfaction for customers
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organisation
• Willingly shares relevant expertise to other resources
• Great attention to detail
• Works with the security team to verify that applications developed meet the PCIDSS certification standard
• Provides documentation for all implemented solutions/projects

CAPABILITIES

BEHAVIOURAL COMPETENCIES & SKILLS

• Knowledge of basic ITIL principles
• Software Development life cycle Skills
• Basic knowledge of Postilion
• Customer Service
• Product Knowledge
• Relationship Management
• People Management
• Basic knowledge of ISO 8583,API terminology and other payment standards

EDUCATION

• The successful candidate will have a bachelor’s degree in computer/ electrical / Electronic Engineering / Applied Physics / Computer Science / Information Technology or a related discipline

Professional certifications such as:

• Professional Scrum Developer, Oracle Certified Associate, etc

EXPERIENCE

• A minimum of 2 years' experience in a similar function. Relevant professional qualification is a prerequisite. Relevant professional certification may include Postilion User and Specialised modules certificates, ITIL (Information Technology Infrastructure Library, PMP (Project Management Professional Certification), MCSP (Microsoft Certified Solution Provider), Partners product certifications (Thales HSM, Double Take, ScoreBridge, Stratus, VMWare)

Additional experience.

• Software Development                                                       
• Research 
• Object oriented programming
• Web services/SOAP, XSLT, REST
• In-depth Knowledge of all Development tools, Languages and technologies (Java, J2EE, Android Development, .NET, PL/SQL, Transact-SQL, ASP.NET, JavaScript, etc.).
• Specific emphasis on Java Enterprise and Mobile development.                                               
• Use of Java Application Server and related tools (e.g. JBOSS Fuse ESB, Apache tomcat, Apache CXF, etc) in system integration.

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Job Purpose

This strategic role is pivotal in cultivating a high-performance culture throughout the organization. You will be accountable for formulating and executing comprehensive talent and performance management strategies. This includes fostering a positive and engaging work environment, while ensuring robust employee development programs are in place to support continuous growth and excellence. The role is also responsible for deputizing the Senior Manager, HR and Admin, and in their absence, assuming full leadership of the HR team.

Key Responsibilities

• Data-Driven Talent Strategy: Analyze workforce data to identify current, required, and future skill gaps, and develop comprehensive talent development strategies (sourcing, onboarding, reskilling, upskilling, multiskilling, leadership development, career development, and succession planning) aligned with business needs across Operations, Services, and Commercial sections.
• Partnership & Alignment: Collaborate with HR Business Partners (HRBPs), business leaders, and the Culture and Engagement Officer to ensure talent development strategies:
  • Address critical skill gaps, particularly those identified for critical roles (Group A).
  • Foster a culture of high performance and engagement.
  • Support the organization's strategic goals.

Talent Acquisition, Recruitment, Selection, and Separation:

• Develop and implement effective talent acquisition strategies to attract and retain high-quality candidates.
• Oversee the recruitment and selection process, ensuring adherence to company policies and legal requirements.
• Manage separation processes, including exit interviews and offboarding procedures.
• Enlarge the scope of sourcing by going directly to alternative media and referral programs.
• Maintain a databank of potential employees with skills of interest from jobs advertised in alternative media and referral programs.
• Follow up on critical resignations and implement strategies to gauge the possibility of return.
• Conduct external talent mapping for critical and important roles, in collaboration with recruiting agencies.
• Conduct half-yearly career review discussions with relevant staff.
• Develop partnership with colleges and universities offering courses of interest to nurture and develop students as part of future labour market.
• Establish and maintain a talent mapping framework in the organization using a 9-grid matrix and a skills-based framework.

Critical Role Management (Group A):

• Critical Role Identification: Partner with business leaders to identify and define the competencies and skills required for critical roles (Group A) aligned with Pwani Oil's strategic goals.
• Performance Management for Critical Roles: Design and implement a comprehensive performance management framework for Group A employees, ensuring clear objectives, regular feedback, and data-driven development plans focused on closing skill gaps and enhancing leadership potential.
• Development of Critical Talent (Group A): Develop programs to coach and develop Group A employees to optimize their performance, leadership potential, and strategic thinking.
• Critical Role Performance Analysis: Analyze performance data from Group A to identify trends, skills gaps, and opportunities for development within critical roles, informing future talent development strategies.

Succession Planning & Development (Group B):

• Succession Planning Leadership: Lead a proactive approach to succession planning for critical roles (Group A).
• High-Potential Identification: Identify high-potential employees (Group B) with the talent and potential to succeed into critical roles (Group A).
• Targeted Development for Successors: Develop and implement targeted development plans for Group B employees, focusing on the specific skills and experiences required for critical roles. Utilize various development methods like mentoring programs, stretch assignments, and leadership development programs to equip Group B employees for future leadership.
• Successor Progress Tracking: Track the progress of Group B employees through regular performance reviews, development discussions, and assessments.
• Succession Pipeline Management: Recommend promotions or development opportunities for high-performing Group B employees to ensure a smooth transition into critical roles, maintaining a strong succession pipeline.

Talent Pool Development (Group C):

Future Leader Identification: Design and implement programs to identify and nurture high-potential employees (Group C) with the potential for future leadership roles beyond critical roles

• Long-Term Talent Needs: Partner with HRBPs and business leaders to identify long-term talent needs and develop strategic talent development programs aligned with Pwani Oil's future goals, building a robust talent pipeline.
• Leadership Development Programs: Collaborate with the Learning & Development team to develop and deliver leadership development programs targeted at building a strong pipeline of future leaders (Group C).

Performance Management:

• Performance Management System: Design, implement, and manage a comprehensive performance management framework that is:
  • Fair and transparent.
  • Focused on continuous improvement.
  • Aligned with organizational goals.
  • Supported by effective performance management tools, including performance contracting.
• Performance Management Processes:
  • Develop and oversee the performance appraisal process.
  • Establish and manage performance cycles, including regular reviews and feedback sessions (Daily Discipline Indicators (DDI), Results Objectives & Ideas (ROI), One on One meetings. Results Objectives Plan and Execution (ROPE).
  • Implement performance contracting to ensure clear expectations and accountability, cascading performance goals throughout the organization.
  • Regularly review and update performance management policies and procedures.
• Performance Culture & Employee Development:

Collaborate with the Culture and Engagement Officer to integrate performance culture initiatives into employee engagement strategies.

Talent Management:

• Skilled in creating and managing talent acquisition strategies.
• Proficiency with talent assessment and management tools.
• Experience in implementing succession planning and talent pipeline development.
• Ability to conduct competency mapping and skills gap analysis.
• Expertise in leveraging data analytics for talent identification and retention.

Career Pathing:

• Ability to design career path frameworks and models.
• Experience in developing and mapping career progression plans.
• Skill in customizing career paths based on individual and organizational needs.
• Competence in integrating career pathing with learning and development initiatives.
• Proficiency with software and tools for career path visualization and tracking.

Career Development Plans (CDP):

• Expertise in crafting personalized career development plans (CDPs).
• Ability to facilitate mentorship and coaching programs.
• Experience in identifying and implementing relevant training and development opportunities.
• Skill in monitoring and evaluating career development progress.

Skilled in ensuring alignment of CDPs with long-term organizational goals

Change Management:

• Leading Organizational Change Initiatives: Ability to lead and facilitate organizational change initiatives to adapt to evolving industry trends and market demands.

Leadership & Development:

• Leadership Development: Capable of developing and delivering leadership training programs to equip managers with the skills to lead and motivate high-performing teams.
• Coaching & Mentoring: Proficient in providing coaching and mentorship to HR team members and high-potential employees within the organization.
• Succession Planning: Skilled in identifying, developing, and preparing future HR leaders for key positions.

HR Partnership & Innovation:

• Business Acumen: Understanding of the FMCG industry and its specific HR challenges to develop innovative and cost-effective HR solutions.
• Data-Driven Decision Making: Competence in utilizing data and analytics to inform HR decisions and demonstrate the impact of HR initiatives on the business.
• Building Strong Relationships: Ability to build strong relationships with business leaders across the organization to ensure HR is a strategic partner in achieving business goals.
• Project Management: Expertise in managing complex HR projects effectively and efficiently.

Technology & Systems:

• HR Information Systems (HRIS): Proficient in understanding and utilizing HRIS to streamline HR processes and optimize talent management.

Knowledge

• Industry Knowledge: Understanding of the edible oil manufacturing, home and personal care products, and cosmetics industries, including market trends, challenges, and regulations specific to these sectors.
• Instructional Design (ID) Knowledge: Proven ability to design and develop engaging and effective training programs using adult learning principles. Experience with needs assessment, learning objectives development, instructional methods selection, and content creation. Familiarity with various instructional methods (e.g., instructor-led training, eLearning, blended learning). Understanding of learning management systems (LMS) and authoring tools for eLearning content development.
• Performance Management: Strong understanding of performance management frameworks and strategies.
• Labor Laws and Regulations: In-depth knowledge of labor laws and regulations applicable to manufacturing and consumer goods industries, including laws related to employment, health and safety, and employee rights.
• HR Best Practices: Proficiency in HR best practices tailored to the manufacturing and consumer goods sectors, including recruitment, talent management, performance management, and employee relations.
• Compensation and Benefits: Knowledge of compensation and benefits structures relevant to the industry, including benchmarking against industry standards and designing competitive compensation packages.
• Diversity and Inclusion: Understanding of diversity and inclusion principles and their application in a manufacturing and consumer goods setting to promote a diverse and inclusive workplace.
  • HR Technology: Familiarity with HR technology systems commonly used in the industry, such as HRMIS, and recruitment software, to streamline HR processes and data management.
  • Employee Relations: Experience in managing employee relations issues specific to manufacturing and consumer goods industries, including employee relations, disciplinary procedures, and conflict resolution.
  • Change Management: Ability to lead and manage change initiatives within the organization, such as restructuring, mergers, or organizational culture changes, to ensure smooth transitions and employee engagement.
  • HR Analytics: Experience with HR analytics and reporting to track key HR metrics, analyze trends, and make data-driven decisions to improve HR processes and strategies.
• Regulatory Compliance: Ensuring compliance with relevant industry regulations and standards, such as health and safety regulations, labor laws, and industry-specific certifications.

Qualifications - Required education, certifications, and relevant training.

• Bachelor’s degree in human resources management, Business Administration, Instructional Design or a related field is preferred.
• Minimum 5+ years of experience in performance management and talent management in a Manufacturing enviroment a Must.
• Experience in developing and delivering training programs

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Job Summary

The Senior Executive – Brand Management will play a pivotal role in supporting the brand management activities for Personal Care and Skin Care products within the Marketing Department. The incumbent be responsible for development and execution of brand strategies, developing marketing campaigns, and managing brand initiatives to drive brand awareness, consumer and trade engagement, and revenue growth.

The ideal candidate will possess strong passion for brand management, great organizational skills, and creative thinking.

Key Tasks and Responsibilities

Brand Strategy Implementation

• Development and execution of comprehensive brand strategies aligned with company objectives.
• Develop and Implement brand-building activities and initiatives.

Marketing Campaigns

• Coordinate and Execute marketing campaigns across various channels, including digital, print, and social media.
• Collaborate with internal and external stakeholders to ensure campaigns are delivered on time and within budget.

Brand Communication

•  Craft brand messaging and communication materials, including advertising copy, product descriptions, and brand presentations.
• Ensure consistency in brand messaging across all communication channels and touchpoints.

Market Research and Analysis

• Conduct market research to identify consumer trends, competitor activities, and market opportunities.
• Analyse market data and consumer insights to inform brand strategies and decision-making processes.

Product Management

• Implement Product management activities, including new product launches, product positioning, and portfolio management.
• Collaborate with cross-functional teams to develop and execute product marketing plans.

Brand Performance Tracking

• Monitor key performance indicators (KPIs) to evaluate the effectiveness of brand initiatives and marketing campaigns.
• Prepare regular reports and presentations to communicate brand performance and recommend areas for improvement.

Brand Guidelines Compliance

• Ensure compliance with brand guidelines and standards in all marketing materials and activities.
• Work closely with creative teams and agencies to maintain brand consistency and integrity.

Cross-Functional Collaboration

• Collaborate with internal departments, including Sales, Product Development, and Supply Chain, to align brand strategies with overall business objectives.
• Partner with external agencies and vendors to execute marketing programs and initiatives.

Budget Management

Manage the brand budget, tracking expenses, and ensuring cost-effective utilization of resources within allocated budgets.

Key Knowledge

• Strong understanding of brand building principles, marketing concepts, and consumer behavior.
• Proficiency in market research methodologies and data analysis techniques.
• Familiarity with digital marketing platforms and tools, including social media, email marketing, and web analytics.

Qualifications Requirements

• Bachelor’s degree in marketing, Bachelor of Commerce, or related field.
• Background in Soap /home and personal care products a must.
• Proven experience in brand management and marketing within the consumer goods industry.
• Experience in an agency setting will be an added advantage.