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We are a dynamic, privately owned HR; Recruitment and Training firm that bring together a group of young and enthusiastic Human Resource professionals with hands-on experience. Our aim is to reach out to the Small and Medium Sized Enterprises (SMEs) by dealing with the Management gaps, challenges and bridging the skills and knowledge gaps necessary for marke...
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Technical Sales Manager Job Responsibilities
- Sales, marketing and after sales support of industrial and agricultural equipment to the relevant markets.
- Contacting and meeting with existing and potential customers.
- Performing product demonstrations, presentation and application support
- Establishing and maintaining strong customer relationships.
- Keeping management abreast of market information.
Qualification for the Technical Sales Manager Job
- Minimum requirement a Bachelor of Science degree in Chemistry or Agriculture Business
- Minimum of 5 years technical sales experience required with a strong knowledge of production agriculture
- Sales target driven and ambitious.
- Commercially astute.
- Excellent communication and relationship building skills.
- Demonstrated high technical sales performance track record.
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Technical Support Engineer Job Responsibilities
- Responsible for system integration for installed systems including OEM. Formulate deadlines for all projects and ensure deadlines and compliance.
- Provides onsite support and technical advice. Ensure prompt and accurate completion of all service requests by customers.
- Research and resolve service issues and implement solutions Facilitate Customer resolution for escalated calls and engage the necessary technical support.
- Follow up with unsatisfied customers to ensure issues are resolved and customers are satisfied. Technical instructor on equipment for staff and customers within the region. (Only when certified by Ceragon as an instructor).
- Responsible for Network optimization and performance for customers ensuring KPI values are held. Analyze all incoming requests from customers and adequately provide resources for solutions while ensuring customer priority is upheld and KPI are met.
- Continuously Identify and highlight best practices in support management through activities and relay process method recommendations to direct manager.
- Responsible for managing all NOC services. Ensure quality of service delivery commitment in SLA/MLA is met. Compile reports on SLA targets, numbers and types of request, communicating findings to the line manager and to respond to any further requests for data that are required for analysis.
- Provide technical support to project team, sales team and customers
Qualifications for the Technical Support Engineer Job
- Three to five plus years of technical experience in telecommunication with a minimum or three years of relevant progressive experience.
- Relevant higher technical education or Bachelor of Science.
- Very good knowledge of Microwave radio relay systems in general. Very good knowledge of Ceragon’ s products and services.
- Fluency in English written and oral, preferable knowledge of second foreign language. IT literacy, Windows, MS Office, Lotus Notes. Good knowledge of PathLoss and other design tools. Customer and business orientation. Ability to work in multicultural environment.
- Relevant telecommunication certifications e.g (DMRR, LOS, line of sight survey, Planning.
- Ability to get general overview and coordinate activities Initiative/pro-active, respective to identification of business opportunities and technical challenges. Ability to work and deliver under pressure.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, ERP tools, e.g oracle, inside. Other field tools are also utilized. Travel:
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Maintenance Manager Job Responsibilities
- Actively initiative preventative maintenance planning ensuring that all maintenance work is risk assessed, appropriate resource is available and utilised and all maintenance tasks are executed without conflicting requirements.
- Minimise and eliminate where possible all losses associated with machine down time through timely resolution of machine breakdowns and driving a zero loss mind-set through engineering work order initiation and completion.
- In liaison with the SHEQ Manager, participate in regular inspections/audits for good housekeeping and machine safety and ensure agreed action are completed.
- In consultation with the Top Management, coordinate setup of plant equipment in accordance with Company policy and procedures in order to achieve product quality targets at minimal waste levels.
- Proactively rectify issues that have a negative impact on quality, complete plant improvement activities prioritised by the Top Management to improve efficiency and reduce costs.
- In liaison with the Production and Plant Productivity Managers, Initiate and sustain the Autonomous Maintenance activities (e.g. tagging, lubricating, cleaning, team meetings, step audits and board updating, elimination of contamination sources and elimination of hard to access areas).
- Ensure good quality information on breakdown reports and any engineering work orders are raised in a timely manner.
- Pro-actively support Good Manufacturing Practice pillar activities providing feedback and promoting application on the factory.
- Actively participate in relevant line changes using appropriate project management tools to ensure efficient and successful project management
In liaison with the Plant Productivity Manager, proactively identify opportunities for continuous improvement.
- Coordinate and supervise all tasks relating to PLC`s (fault finding) and ensure full compliance to factory SHEQ procedures.
- Formulate and implement maintenance procedures and ensure proactive implementation.
- Ensure that the production plant is running efficiently at all times.
- Carry out regular inspections of the production plant and resolve issues as well as planning and overseeing all repair and installation activities.
- Ensure that environment, health and safety procedures are complied with at all times.
- Prepare and present regular maintenance reports to the management.
- In liaison with the Top Management, develop plans and activities necessary to attain timely commissioning of the new plant in within strict deadlines.
- Coordinate and supervise various service providers ensuring quality of service in areas of delivery.
- Supervise equipment installation and commissioning ensuring that all terms of contract, delivery and after service are met.
- Develop a clear plan on transfer of knowledge to those appointed to operate the equipment, supervise the process and coach and mentor assigned staff.
- Formulate and implement training programs and on the job mentorship for all maintenance departmental employees.
- Develop and implement maintenance program to meet production requirements of plant availability, safety, and product quality.
- Management of spare parts & materials stocking and usage to ensure the effective maintenance of plant.
- Plan and carry out statutory inspections of vital plant & equipment to ensure their use is in compliance with legal requirements.
- Liaise with quality assurance department and procurement and logistic department to ensure timely delivery of outputs.
- Implement energy management program to attain and sustain economic/efficient usage of fuel and electricity in the plant.
Qualifications for the Maintenance Manager Job
- Minimum Bachelor’s degree in engineering in Plant or Mechanical Engineering.
- Minimum of nine (9) years’ experience in a busy manufacturing environment. Five of which should be at management level. Candidates with experience in the stationery and printing industry will have added advantage.
- Must be a registered engineer with the Engineers Board of Kenya.
- Excellent team leadership skills, communication, organization and presentation skills
- Ability to work in a multi-disciplinary team environment.
- Ability to read, analyse, interpret technical data, and electrical procedures.
- Ability to effectively present information and answer queries.
- Computer Literate
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Responsibilities for the Business Desk Support Supervisor Job
- Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organization’s mission and strategy.
- All Technical and Service Support escalations from all service touch points (Branch, Call Centre, Social Media, Agencies, Field service, Anti-piracy team, Service Desk etc.
- Manage and resolve Regulatory/Consumer bodies and internal staff escalations
- Provide hands-on support and guidance to staff to ensure they deliver the required customer experience, quality of service and personal targets
- Conduct coaching and training for top reasons for escalations
- Communicate, monitor and maintain performance standards
- Resolve escalated customer queries and complaints and provide feedback to customers and matters resolved.
- Identify opportunities to improve and expand product and service offerings based on the voice of the customer
- Contribute and identify areas for improvement and enforcement of processes and procedures;
- Identify, accumulate and analyse statistics that reflect on your teams performance
- Continuously assess the technical competence of your team and take steps to develop their knowledge and skills for effective service delivery
- Identify trends from subscriber escalations
- Escalate issues to relevant departments
- Compile reports
- Manage relationships with key support functions – corporate
- Work closely with other departments on joint projects, such as IT, Operations and Sales/Marketing
- Provide input in testing feedback sessions
- Knowledge of Clarity and core Clarity pillars
Business Desk Support Supervisor Job Qualifications
- Minimum first degree in social sciences or a business related field
- An additional focused Call Centre qualification and/or Diploma in Customer Services Management will be an added advantage
- 5 years of working experience at the Call Centre or in the Service Industry with some supervisory level experience
- Experience at technology oriented service firms; Mobile telephony, BPO call centres, etc. will be an added advantage
- Excellent interpersonal skills
- Ability to motivate to produce results
- Excellent oral and written communication skills
- Dependability
- Multi-tasking
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Sales Job Key Responsibilities
- Assist in Develop activities, work schedule and staff targets in conjunction with the Shop Manager and Assistant Shop Manager.
- Responsible for implementing the annual work plan to staff.
- Daily oversea of activities within the shop.
- Responsible for stock count, and placing of orders for more stock.
- Responsible for stock display and maintains product quality levels in conformity with the shop image and audience served.
- Make special orders in conjunction with the Shop Manager and Assistant Shop Manager.
- Make weekly reports on the Shop performance; movement of merchandise, proposals on additional merchandise, on customer service by staff.
- Handle customers with large volume of purchases.
- Customer Service, queries on products, pricing, discount.
Requirements for the Sales Job
- Diploma / Degree in Sales and Marketing or any related field
- At least 3 years experience on supervisory position
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Broadcast Technology Operations Job Accountabilities
- Ensure world class service levels for all Terrestrial Operation broadcast platforms
- Optimized resource utilization (sites, equipment, staff, operational costs )
- Ensure effective implementation of new services and software/hardware on various Broadcast platforms
- Ensure sophisticated monitoring and quality control procedures
- Established and maintained operational recovery processes within Terrestrial Operations
- Effective communication up & down
- Overall responsibility and ownership and rapid resolution of Terrestrial Operations service issues.
- Establish, implement and maintain operational processes to achieve optimum service levels
- Support Satellite Operations infrastructure
- Contracts management with service providers
- Managed product monitoring (uptime, down time)
- Change control and problem solving processes
- Database management (event and fault logging)
- Streamlined processes and operational efficiency and cost effective delivery
- Standard Operating Procedures
- Established and maintained recovery processes
- Management Reports
- Ensure Corporate Governance process are followed
Qualifications Required for the Broadcast Technology Operations Job
- A degree in engineering or related field.
- 5 years’ experience working in the same position preferably at a senior level.
- Experience working in the pay TV industry
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Position Purpose & Scope
Responsible for developing and maintaining marketing strategies, evaluate customer research, market conditions, competitor data and implement marketing plan alterations as needed to meet agreed company and oversees all marketing, advertising and promotional staff and activities.
Increase the market share through the design and implementation of an aggressive marketing plan based on thorough analysis and evaluation of the local market
Marketing Job Principal Accountabilities
- Marketing Communication and public relations
- Marketing Strategies , Planning and budgeting
- Operations Strategies
- Marketing Team Management.
Responsibilities for the Marketing Job
- To research analyze and evaluate the competitive market environment
- Monitor threats and opportunities and amend actions where necessary, to ensure brand/Sales development
- To research – analyze all marketing activities of our business (sales – product mix – customer profile –demographic etc.) – campaign and propose effective ideas on :
- Product positioning
- Chain Positioning
- Merchandise Point of Purchasing /Point of Sale
- Market advertising activities
- Sales & Service training
- Develops, manages and implements creative, effective and successful annual marketing plans for the stores along with the chain marketing strategy and annual market plan and budget
- Marketing plans should include – Advertising, Sales Promotion, Public Relations, Product Development, Pricing & Distribution
- Keep effective control of budgets
- Prepare complete presentation of any advertising/promotional campaign to CEO
- Supervises the monitoring of all advertising campaigns, news related to competitor to keep abreast of any developments to act accordingly
- Maintain close liaison with all departments on activities and seek any advise if required
- Undertake any other responsibilities assigned to him by the CEO
Marketing Job Qualifications
- Bachelors or Masters degree in Marketing
- Professional chartered marketer (CIM).
- Proven track record of success in senior marketing roles.
- Confident, driven and dynamic leader
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Context
External factors which will influence the work environment:
- Competitive Global business environment
- Technology, Media and Telecommunications sector
- Pay television environment – Internationally, Continentally and locally
- Digital media content environment
- Multicultural, multi-regional environment
- Regulated environment
- Local / international business opportunities
- Fast changing environment
- Corporate governance ethos
- East and Southern African film and television industries
Media Channel Director Job Responsibilities
- Develop and implement channel strategies to the company
- Develop and drive a local content strategy
- Managing the licensing and commissioning of content, and ensuring company policies and corporate governance guidelines re content acquisitions are applied
- Contracting and contract management
- Budgeting and budget control
- Managing channel branding, marketing, publicity and social media activities
- Drive commercial sales and revenue growth per channel per region
- Oversee channel operations
- Manage stakeholder relationships for collaborative achievement of objectives
- Lead and effectively manage a multicultural team in a matrix environment and across geographical locations
Competencies and Qualifications for the Media Channel Director Jobs
Functional Knowledge
- Extensive knowledge and experience of television programming
- Excellent knowledge of local Pay TV industries & Pay TV operations in the regions
- Extensive knowledge and experience in the local TV industries
- Strong financial background and financial management experience
- General management experience
- Project, product, services & market feasibility analysis skills
- Economic and Market research experience
- Strategic planning and consulting experience
- Minimum Academic Qualification: Post graduate degree in a related field
Behavioral Competencies
- Strong leadership skills
- Creative and entrepreneurial outlook
- Excellent networking and relationship building abilities
- Strategic and analytical thinking
- Sound judgment
- Strong negotiation skills
- Effective communication and presentation skills
- Proven ability to work under pressure and meet deadlines
- Responsibility, integrity, accountability
Method of Application
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject to leadconsultant@hrbpsolutions.co.ke before 15th DECEMBER 2016. Indicate your current salary and notice period. HRBP doesn’t charge for cv placement or any other monies during any stage of the recruitment process.
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