Career Opportunities at KCB Bank Kenya

The Position:

Reporting to the Head, Information Risk, the position is responsible for assuring oversight on IT related risks including risk assessments, ensure that subsidiaries meet KCB Group standards and anticipate potential threats and vulnerabilities to enable the bank take advantage of emerging technologies

Key Responsibilities:

• Conduct periodic IT risk assessment to ensure all risks have been identified have been, brought to the attention of management and appropriate control measures implemented to mitigate risk;
• Provide information risk consultation and guidance during system, application development and e-product development to assure that security concerns are fully addressed in the process;
• Performs information control reviews to include system development standards, operating procedures, system security, programming controls, communication controls, backup and disaster recovery, and system maintenance.
• Prepare and submit information Risk reports for both consumption by Board of Directors and Senior Management
• Conduct risk awareness through training
• Review and accredit newly developed systems before deployment in live environment;
• Liaise with Risk Heads in subsidiaries with a view of ensuring that Group standards are met
• Proactively anticipate potential threats and vulnerabilities and provide guidance in coordination with IT department on effective responses or control measures within subsidiaries

The Person:

• Bachelors’ Degree in Business or related field. A Master’s degree in a relevant discipline will be an added advantage.
• Professional Qualifications in Risk Management is required.
• Minimum 3 years’ Operational Risk experience.
• Minimum 3 years IT experience in infrastructure management/channels management/systems development, network admin/Office systems.
• Experience in IT Security.
• Demonstrate sound judgment, experience in decision making for complex problems
• Ability to operate in a crisis situation, flexible and creative in critical, high-pressure situations
• Proactive and positive attitude, highly motivated and self-directed; ability to work in a team environment or independently
• Understanding of information security and risk management principles

The Position:

Reporting to the Senior Manager, Enterprise Architecture, the incumbent is responsible for developing IT information models (message protocols, defined data structures, schemas, information types and workflows) and relating documentation for IT Systems in use by or to be procured by the Bank in line with Bank policy, Business Processes, Architecture and Best Practice, standards and methods

Key Responsibilities:

• Coordinate information flow through the enterprise, eliciting business requirements and generation / development of relevant business requirements documentation.
• Translate user needs into functional requirements. Identify user requirements by researching and analysing user needs, preferences, objectives, and working methods; studying how users consume content, including data categorization and labelling, meeting with focus groups.
• Investigate the requirements of the customers for the content and structure of information deliverables.
• Perform a content inventory showing all content elements, relationships and dependencies.
• Validate information delivery by developing and completing usability test plans; evaluating traffic patterns and studying user feedback.
• Communicate with clients to understand their business requirements. Ensure documented content meets audience and organization needs as well as analysing users experience and their problems
• Develop practical plans in order to support organizational development. Identify content that helps support user goals and business goals.
• Keep up-to-date and knowledgeable about industry trends and emerging technologies associated with Enterprise Information Architecture.
• Develop and build consensus for a strategic vision and roadmap for the organization to identify and prioritize information architecture projects and investments, consistent with the business strategies, which includes information governance policies and processes for the management and use of information.
• Lead the identification and analysis of the Bank’s business drivers to derive Enterprise business, information, technical and solution architecture requirements.
• Assess the current IT environment to detect critical deficiencies and recommend solutions for improvement in line with the Bank’s strategy and delivery priority of the IT programs.
• Lead the development of an implementation plan for the Enterprise Architecture models based on business requirements and Information Technology strategies.
• Market the Enterprise Architecture function, process and results, in particular to the business side of the Bank.
• Establish standards, guidelines, checklists and processes for architectural development and compliance.
• Build and maintain productive relations with Sector Heads/Relationship teams/Product houses/Finance/ stakeholders to drive delivery of business solutions and revenue growth for the specific sectors or portfolio.
• Ensure timely preparation of relevant reports, financial and performance metrics’ and cascade to the team in a timely manner or as per SLA.
• Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

The Person:

For the above position, the successful applicant should have the following minimum requirements:

• A Bachelor’s Degree in Computer Science, Information Technology or related field from a reputable and CHE recognized institution.
• Professional IT certifications in the following: ITIL Foundation; Prince2 Practitioner; Business Analysis e.g. CBAP
• Other relevant Technical Certifications e.g. SQL, data modelling, Software Development
• Minimum 5 years’ experience in a similar business analysis related role
• Ability to perform impact analysis of new and proposed architectures in relation to the current landscape and available technologies utilized in the IT environment.
• Ability to conceptualize, formulate, and present complex business demands / requirements via comprehensible models and templates.
• Hands on experience with project methodologies i.e. SDLC processes & agile based development methodology.
• Knowledge of SOA approach and its implementation, web-based systems architecture, enterprise application integration as well as experience managing expectations and priorities.
• Knowledge of data representation in JSON, XML, XSLT mapping and usage of SOAP/HTTP, REST and JMS/MQ protocols.
• Working experience in UML.
• Good working experience with all the tiers of architecture - infrastructure, database, integration, application, UI, network and security.
• Must have a strong and proven software development background.
• Sound knowledge of various messaging architectures.
• Participation in key/large projects as an architect.
• Excellent verbal and written communication; self-motivated, dynamic, team player, result driven, relationship builder, independent worker with excellent interpersonal relation building skills.

The Position:

Reporting to the Senior Manager Digital Systems Support, the systems channel support person shall ensure smooth running of all Digital Platform services and interacting channels and third-party systems. The holder will provide both onsite and off the site technical support for the live system components as well constantly monitoring the system’s health status. The holder must demonstrate a strong understanding of and high regard for mobile money systems and other delivery channels for both bank corporate and retail customers including online digital channels, agency banking services as well as mobile apps. The holder must demonstrate proficiency in issue tracking and resolution skills as well strong understanding of escalation matrices. The holder will also be required to easily learn all the business configuration procedures and processes for the bank’s digital platform product. The position requires someone with experience and expertise in mobile and internet based financial systems technologies as well as APP, SMS and USSD connectivity. The person should have a good grasp of emerging channel technologies and applications and convergence of mobile and internet channels.

Key Responsibilities:

• Business configurations of the Digital Platform and S&L system and formulation of support manuals;
• Develop subject matter expert knowledge of Mobile, eCommerce and other payment banking technologies;
• Develop real time online reports and monitoring tools to be able to track internet / mobile banking and internet acquiring system uptime and performance;
• Maintain up to date system and user documentation including configuration documents;
• Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes;
• Keep track of user issues and oversee their prompt resolution;
• Ensure compliance of SLAs by system vendors;
• Provide product development support by participating in testing and piloting of new functionality where required;
• Identify & implement local changes for process improvement, in liaison with internal stakeholders from other departments;
• Participate and provide input to the product development roadmap to ensure timely delivery of relevant products to KCB Customers;
• Provide 1st level Support to Customer experience, Operations, Finance and other internal functional units;
• Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits;
• Work with the external and internal technical teams to ensure efficient resolution of all system issues;
• Liaise with all stakeholders to ensure new functionality, processes and systems are fully understood;
• Manage system capacity and anticipate user demands on resources;
• Manage all the security elements related to the system locally (certificates, interfaces, Access to systems);
• Provide Risk Management for all Operational requests as per the IS Audit/Risk Recommendations;
• Provide 1st level Support to assigned Business Applications
• Work with the third-party development teams to ensure that the requirements as documented are clearly understood and incorporate all the operational requirements;
• Proactively research & investigate functionalities suitable for the local market and discuss with key stakeholders to obtain buy-in;
• Transfer system knowledge to internal Customers on new features and support processes;
• Provide weekly system performance reports to management.
• Drive attainment of efficiencies through automation of processes/activities.
• Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Deploy and support of BCM strategies for Site Recovery Management

The Person:

• A University Degree in an Information Technology related discipline, from a reputable and CHE recognized institution.
• At least 2-years’ working experience is channels support or business support operations role
• At least 1-year’ working experience supporting a mobile money system or banking systems
• Professional IT qualifications in one or more of the following: Networks, Databases, Systems Support, Security would be an added advantage
• Knowledge of Database management systems, solutions and administration would be an added advantage
• CCNA, ITIL certification would be an added advantage
• Knowledge of Mobile Money Systems would be an added advantage
• A good grasp of emerging channel technologies and applications and convergence of mobile and internet channels