Career Opportunities at NCBA Group

Job Purpose Statement

• This role is responsible for supporting the management of the premises facilities and construction projects within the set timelines, budget, standards and organizational policies and procedures.

Ideal Job Specifications
Academic:

• A Degree in Building/Land Economics, Real Estate, Quantity Surveying or Construction Management or Electrical/Mechanical Engineering or related field.

Professional:

• Good understanding of the banking industry
• Practical experience in use of MS Word, Excel, PowerPoint, Outlook and Internet.
• Proven Project & Facilities Management experience
• Experience in Health & Safety matters/ training is an added advantage

Desired work experience:

• At least three (3) years’ experience in a similar role.

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Job Purpose Statement

• The role's responsibility is to define and oversee overarching customer engagements and experiences, which represent the ideal end-to-end customer journeys across numerous touchpoints and result in a service experience that meets the needs and preferences of the users.

Ideal Job Specifications
Academic:

• University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

• Proficient in use of relevant MS Office applications and statistical packages.
• Certification as a research analyst will an added advantage
• Experience design certification will be an added advantage
• Strong collaboration and agile mindset
• Analytical Skills

Desired work experience:

• At least 3 years working experience in a customer service environment and/or customer insights & analytics
• Familiarity with both quantitative and qualitative research methods
• + research best practices.
• Hands-on experience in building data-driven models and dashboards
• Knowledge of data protection act 2019