Careers at Britam

Job Purpose:

Reporting to the Assistant Manager Case & Provider Management, the role holder will be responsible for control and managing of the policy cycle through pre-authorization and case management, to ensure quality and cost effective care.

Key responsibilities:

• Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).
• Interact with clients and service providers to ensure that the care is given within policy guidelines.
• Review medical reports and claims for compliance with set guidelines.
• Liaise with underwriters on scope of cover for the various schemes.
• Ensure that medical scheme members are attended to round the clock with support from 24 hour call centre.
• Poly-Pharmacy – discourage poly-pharmacy by diligent challenging of prescriptions and suggesting better alternatives.
• Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure.
• Prepare periodic reports for management on medical claims.
• Ensure claims are processed within the stipulated time.
• Delegated Authority:  As per the approved Delegated Authority Matrix.

Key Performance Measures:
As described in your Personal Score Card.

Knowledge, experience and qualifications required

• Diploma/Degree in Nursing or Diploma in clinical medicine or Diploma in Pharmacy.
• Progress in Professional qualification in Insurance (ACII, FLMI or IIK).
• 3-6 years’ experience in case management.
• Proven experience in managing and nurturing client relationships.
• Track record of achieving client satisfaction and retention targets.

Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.
• Sales and marketing management skills.

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Job Purpose:

To effectively process medical claims by verifying and updating information about submitted claims and reviewing the work processes required to determine reimbursement. This includes verifying submitted claims, assessing reimbursement policies, performing reconciliation with claims estimates, and conducting payment negotiations and providing support on the process of medical claims as well as support of all retention strategies.

Key responsibilities:

• Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).
• Interact with clients and service providers to ensure that the care is given within policy guidelines.
• Review medical reports and claims for compliance with set guidelines.
• Liaise with underwriters on scope of cover for the various schemes.
• Poly-Pharmacy – discourage polypharmacy by diligent challenging of prescriptions and suggesting better alternatives.
• Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure.
• Analyze proposed risks and make decisions to accept or reject.
• Determine the rates and terms to charge.
• Ensure risk survey recommendations are communicated in time and follow up implementation.
• Ensure underwriters comply to the company credit policy.
• Build and manage relationships with brokers, agents, and other intermediaries.
• Monitor market trends and competitor activities to stay informed about industry developments and stay updated on changes in laws and regulations that may affect client retention efforts.
• Work closely with sales, marketing, actuarial, to align retention strategies with business goals.
• Proactively manage the policy renewal process to ensure timely renewals and minimize lapses in coverage.
• Review and negotiate renewal terms and conditions with clients to retain their business.
• Develop and implement strategies to improve client retention rates.
• Prepare periodic reports for management on medical claims.
• Ensure claims are processed within the stipulated time.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures:
As described in your Personal Score Card.

Knowledge, experience and qualifications required

• Diploma/Degree in Nursing/ Diploma in clinical medicine/ Diploma in Pharmacy/ Bachelor’s degree (insurance option preferred).
• Progress in Professional qualification in Insurance (ACII, FLMI or IIK).
• 1-3 years’ experience in Health.
• Proven experience in managing and nurturing client relationships.
• Track record of achieving client satisfaction and retention targets.

Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.
• Sales and marketing management skills.

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Job Purpose:

• The role holder will be responsible for providing relevant insights that help the organization make better decisions, identify possible new growth initiatives, and build a pipeline of opportunities for partnerships. 
• They will gather, review, and test data and apply measures to provide solutions to critical business issues and decisions. 
• He/she will ensure that the business has strategically aligned its resources and costs to the efficiently deliver strategy by investing in areas that really matter and running lean on areas that matter less and that the business has an aligned, supportive and focused decision making and organization culture.

Key responsibilities:

• Establish priorities in line with the company overall strategy.  Work with Business heads to establish and continuously review the group’s key strategic priorities and translate them into strategic initiatives; 
• Ensure all strategic initiatives meet shareholder ROI requirements and are in line with the Group’s risk appetite.
• Support the strategic planning process by working with the respective businesses in defining performance metrics and targets, designing new processes and establishing performance dialogues that cascade through the organization based on data, developing dashboards that are data driven and ensuring alignment across all BUs.
• Implement data analytics projects to help manage the organization through data and to drive performance based on data and insights arising from deep analytics.
• Work with BU heads to translate strategy into actionable and quantitative plans; Lead the development and innovation of new strategic initiatives and assist management in decision making.
• Provide actionable insights to improve strategy and performance through financial analysis and modelling.
• Develop dashboards, executive summaries, and weekly/monthly reports to measure against KPIs and market dynamics.
• Identify potential business issues and develop contingency plans to effectively mitigate risks.
• Contribute to key accounts by project managing work streams and/or leading delivery teams.
• Present findings from analysis to external and internal clients/stakeholders.
• Undertake market analysis/modelling, portfolio metric reporting, and operational support related to the firm/team’s strategy.
• Ensure all strategic initiatives are incorporated into yearly budgeting cycle.
• Where necessary, partner with business leaders, special committees, and consultants to support execution of key strategic initiatives.
• Deliver on performance requirements as defined in the Strategy and EPMO department’ strategy map, balanced scorecard and Personal Scorecard. 
• Maintain a healthy and updated enterprise wide projects portfolio dashboard with the ability to quickly generate management reports on the portfolio status at any point in time. It is expected that the portfolio will consistently have projects at various staged of the project management lifecycle all the way from ideation to benefits realization.
• Provide key inputs for the annual financial integrated report and support its development from conception to completion.
• Engage with investors or plan investor meetings to discuss the strategy and progress.
• Able to create high level PowerPoint presentations on strategy and performance and present to relevant audience.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures:
As described in your Personal Score Card.

Knowledge, experience and qualifications required

• Bachelor's or Graduate's Degree in business, business administration, computer science, economics, statistics or equivalent experience.
• Experience with frameworks, statistics, and algorithm design with strong quantitative and financial modelling skills and Proficiency in Microsoft Office tools (Excel, PowerPoint, Access, etc.)
• Certification in the Balanced Scorecard or Project Management etc. would be an added advantage.
• 3 – 5 years relevant experience in strategy development and implementation, business planning and analysis or in strategy consulting.
• Comfortable utilizing business case development and strategic thinking to solve problems.
• Excellent verbal and written communication skills to clearly articulate the insights from findings to management and relevant stakeholders. 
• A good financial/ commercial and business acumen with proper understanding of financial statements.
• Comfortable negotiating and collaborating with others and must be able to work with cross-functional teams.

Technical/ Functional competencies:

• Strong in Strategic analysis and understanding of various methods; PESTEL/STEEP analysis, SWOT analysis, Porter’s Five Forces Framework, Ansoff Matrix, Value Chain Analysis.
• Excellent financial modelling and analysis skills including.
• Excellent networking, interpersonal and presentation skills.
• Flexibility and adaptability.
• Excellent in written and oral communication skills.
• Project management skills – preferably a formal project management qualification (e.g. Prince2).
• Excellent PowerPoint  and Excel skills.
• Knowledge in Diversity management.
• Ability to drive change.
• Stakeholder Management.
• Report writing-ability and ability to develop business cases.
• Strategic Planning.
• Decision making –ability to make strategic decisions in a timely and effective manner. 
• High moral and ethical standing.
• Highly motivated.

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About the job

• Must have a Certificate of Proficiency in Insurance (COP) licence.
• Must have a minimum of a diploma certificate in any field. A degree certificate is an added advantage.
• Minimum of 2 years of experience in management of Financial Advisors.
• Miminum of two years of experience in selling of insurance products.
• Excellent communication and problem solving skills.
• Be ready to work in Kitengela town.

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Job Purpose: 

The Balance Sheet and Capital Management Function seeks a qualitatively and quantitatively oriented individual for the position of Analyst, Balance Sheet and Capital Management to support and enhance Treasury’s Capital Management Function. Projects will span numerous areas including:

• Developing and enhancing balance sheet and capital forecasting methodologies; 
• Collaborating with internal stakeholders to streamline processes / capabilities within the Finance Function;
• Developing institutional Treasury and Capital Management policies; 
• General and ad-hoc workstreams associated with managing the Group’s Balance Sheet and Capital position. 

The function is responsible for a comprehensive Balance Sheet strategy and capital management framework that incorporates setting targets, monitoring/managing current capital levels, and performing/testing in partnership with risk management and actuarial departments the adequacy and optimization of capital. Additionally, the function supports the Group capital and fund raising initiatives including M&A activities. 

This position involves cross-functional interaction and collaboration across teams within Treasury and the broader firm, including but not limited to Liquidity Management, Asset Liability Management, Regulatory Reporting, Financial Controllers, and Finance Change Management. The ability to assimilate knowledge, work efficiently, and communicate effectively across these functions will be key to success. 

Key responsibilities:

• Understand and support the Group’s Balance sheet, Capital strategy, and Analytics. 
• Monitoring solvency to assist with rigorous and efficient capital management. 
• Assist in delivering analysis and reporting on the balance sheet and capital-related matters; analysis and forecasts of capital and solvency/sufficiency, balance sheet performance monitoring (yields and attribution) and projections, Capital returns and shareholder values added, return on equity. 
• Preparing and presenting regular treasury reports, budgets, financial documents, and strategies to management. 
• Assist in the preparation of Board and ALCO reports within the unit. 
• Fundraising activities and Corporate Finance Activities.
• Support in the internal valuation of Entities and Group and investee entities for reporting. 
• Supporting the integration of Capital management and Asset Liability Management into wider Finance team processes and Reports. 
• Undertake Group review, reporting  and strategy on Balance Sheet risks Liquidity, Credit, FX and market risks.  
• Implementing financial policies and procedures. 
• Develop and enhance financial forecast models and perform detailed analyses to support capital management initiatives; 
• Support end-to-end implementation of routine and ad-hoc workstreams within the Capital Management Function (inclusive of group policies and procedures, subsidiary funding, balance sheet management, and technology integration) through minute-taking, artifact documentation and status reporting; 
• Develop an understanding of the Group’s regulatory capital requirements / processes and anticipated future capital regulatory rule changes; 
• Perform research and ad-hoc analyses to support regulatory capital efforts and the firm’s capital management efforts; 
• Prepare high quality, well-structured presentations for senior leadership and other stakeholders; 
• Collaborate cross-functionally across Risk, Finance, and Treasury teams and maintain foundational knowledge of Treasury disciplines, inclusive of liquidity management, funds transfer pricing, and asset / liability management; 
  And support the drafting, review, and update of relevant policies relating to Treasury fields such as the Capital Management Policy and Capital Distribution Framework. 
• Performance of any other assigned duties. 

Knowledge, experience and qualifications required: 

• Bachelor's or Graduate's Degree in business, business administration, Finance, Economics or related field, Actuarial, Statistics or related fields. 
• Qualified or progress in Certification as a Certified Investments and Financial Analyst (CIFA) or Certified Financial Analyst (CFA) or Actuarial Certification or other related field.
• 3- 5 years’ experience in a similar position especially experience  in Asset Liability Management or Corporate Finance function.
• Experience with frameworks, statistics, and algorithm design with strong quantitative and financial modelling skills.
• Proficiency with Word, Excel, PowerPoint, and data analysis.  
• Excellent verbal and written communication skills to clearly articulate the insights from findings to management and relevant stakeholders.  
• A good financial/ commercial and business acumen with proper understanding of financial statements. 
• Comfortable negotiating and collaborating with others and must be able to work with cross-functional teams 

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Job Purpose: 

To ensure the provision of consistently high quality Customer experience through quality service interactions by the Contact Centre team in compliance with overall Service strategy and standards while ensuring full accessibility and availability of the Customer Experience Centre to Customers. This role also plays a critical role in support of retention strategies for the Health business. 

Key responsibilities:

• Drive progress towards the goal to reduce operational costs and increase total number of customers via retention by answering calls in a professional and informative manner. 
• Handling customer queries, complaints, instructions received through call and email communication 24/7.  
• Interact with clients, intermediaries, and service providers to ensure that the care is given within policy guidelines.  
• Adherence to admission and discharge protocol i.e. claim reserve, initial authorised cost, cover benefits, duration and analyse proposed risks and make decisions to accept or reject 
• Respond to queries from clients, intermediaries, and service providers through answering telephone calls, interviewing clients, and verifying information as well as liaise with underwriters on the scope of cover for the various schemes benefits. Ensure to comply to the company credit policy.  
• Prepare periodic care reports for management on medical matters/ issues;  
• Maintain and improve quality results by adhering to standards and Customer Experience guidelines,recommending improved procedures with a QA score target 90%,NPS +30, CSAT 90%.Customer Effort 90%.  
• Ensure clients outpatient approvals are issued via email as per SLA .  
• Maintains communication equipment by logging in 90% of interactions through CRM for traceability / visibility;  
• Ensure risk survey recommendations are communicated in time and follow up implementation 
• Build and manage relationships with brokers, agents, and other intermediaries. 
• Monitor market trends and competitor activities to stay informed about industry developments and stay updated on changes in laws and regulations that may affect client retention efforts. 
• Work closely with sales, marketing, actuarial, claims and underwriting to align retention strategies with business goals. 
• Proactively manage all queries on the policy renewal process to ensure timely renewals and minimize lapses in coverage. 
• Develop and implement strategies to improve client retention rates. 
• Delegated Authority:  As per the approved Delegated Authority Matrix. 
• Prepare periodic reports for management on medical claims. 
• Ensure claims are processed within the stipulated time.  
• Perform any other duties as may be assigned from time to time. 

Knowledge, experience and qualifications required:

• Diploma/Degree in Nursing/ Diploma in clinical medicine/ Diploma in Pharmacy/ Business degree – Insurance Option. 
• Progress in Professional qualification in Insurance (ACII, FLMI or IIK). 
• 2-5 years’ experience in medical.  
• Proven experience in managing and nurturing client relationships. 
• Track record of achieving client satisfaction and retention targets. 

Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.
• Sales and marketing management skills. 

go to method of application »

Job Purpose:

The Senior Developer is responsible for delivering technical solutions that align with the organization's business objectives. This role requires a deep understanding of technology, excellent communication skills, and the ability to collaborate with cross-functional teams to turn client needs into effective solutions. S/he will be responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for enterprise business systems in customer experience. The role Recommends the redesign and configuration of the system and applications as well as investigates and analyses the feasibility of system requirements and develops systems specifications.

Key Responsibilities:

• Manages the day-to-day operations of the host servers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist with support activities.
• Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired.
• Supervises Operations staff. May guide or provide work direction to technical staff, contract staff and/or student employees. Determines appropriate coverage for all hours of operation.
• Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Establishes, maintains and manages user’s directory services (domain services, group policies and exchange services). Installs, modifies and maintains systems and utility software on server computer systems. Provides server support related to other software.
• Ensures high availability and acceptable levels of performance of mission critical host server’s resources.
• Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.
• Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.
• Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations. Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration.
• Develops tools, procedures, and training sessions for Operations, Client Support and Systems Development staff to assist with work.Delegated authority; as per the approved delegated authority matrix.

Key Performance Measures:

• Delivery on Scope and Quality: Ensure Implementation projects deliver on scope and quality
• On-time Delivery: Measure the percentage of projects or features delivered on time. 
• Innovation and Continuous Improvement:  commitment to innovation and continuous improvement through metrics such as the number of process enhancements implemented or the number of innovative features introduced.
• Defect Resolution Rate: Measure the speed and effectiveness of resolving defects or issues identified during testing or in the production environment. 
• Task Estimation Accuracy: Measure the accuracy of the developer's task estimates, comparing estimated timeframes with actual completion times.
• Code Review Participation: Measure the developer's involvement in code reviews, including the number of reviews conducted, feedback provided, and responsiveness to feedback from peers.
• Code Quality: Measure the quality of code produced by the developer, which can include metrics such as code review feedback, adherence to coding standards, and the number of bugs or defects.
• Productivity: Assess the developer's productivity by tracking metrics such as lines of code written, features developed, or story points completed, depending on the development methodology .

Knowledge, experience and qualifications required

• 2+ Years of development experience in Native mobile application development.
• 2+ Years experience with SPA frameworks e.g. Blazor, Angular, React, Flutter, Vue JS e.t.c
• 1+ Years experience in site reliability engineering including use of DevOps tools.
• 1+ years development experience with cloud PAAS(Azure, AWS).
• 2+ years’ experience with RDMS & No SQL databases. 

go to method of application »

Job Purpose:

The Senior Developer is responsible for delivering technical solutions that align with the organization's business objectives. This role requires a deep understanding of technology, excellent communication skills, and the ability to collaborate with cross-functional teams to turn client needs into effective solutions. S/he will be responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for enterprise business systems in customer experience. The role Recommends the redesign and configuration of the system and applications as well as investigates and analyses the feasibility of system requirements and develops systems specifications.

Key Responsibilities:

• Manages the day-to-day operations of the host servers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist with support activities.
• Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired.
• Supervises Operations staff. May guide or provide work direction to technical staff, contract staff and/or student employees. Determines appropriate coverage for all hours of operation.
• Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Establishes, maintains and manages user’s directory services (domain services, group policies and exchange services). Installs, modifies and maintains systems and utility software on server computer systems. Provides server support related to other software.
• Ensures high availability and acceptable levels of performance of mission critical host server’s resources.
• Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.
• Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.
• Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations. Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration.
• Develops tools, procedures, and training sessions for Operations, Client Support and Systems Development staff to assist with work.
• Delegated authority; as per the approved delegated authority matrix.

Key Performance Measures:

• Delivery on Scope and Quality: Ensure Implementation projects deliver on scope and quality.
• On-time Delivery: Measure the percentage of projects or features delivered on time. 
• Innovation and Continuous Improvement:  commitment to innovation and continuous improvement through metrics such as the number of process enhancements implemented or the number of innovative features introduced.
• Defect Resolution Rate: Measure the speed and effectiveness of resolving defects or issues identified during testing or in the production environment. 
• Task Estimation Accuracy: Measure the accuracy of the developer's task estimates, comparing estimated timeframes with actual completion times.
• Code Review Participation: Measure the developer's involvement in code reviews, including the number of reviews conducted, feedback provided, and responsiveness to feedback from peers.
• Code Quality: Measure the quality of code produced by the developer, which can include metrics such as code review feedback, adherence to coding standards, and the number of bugs or defects.
• Productivity: Assess the developer's productivity by tracking metrics such as lines of code written, features developed, or story points completed, depending on the development methodology.

Knowledge, experience and qualifications required

• 1+ Years of development experience in Microsoft Azure Functions.
• 2+ Years experience with Backend Technologies  e.g. Ruby on Rails, Go-lang, Spring boot.
• 1+ Years experience in site reliability engineering including use of DevOps tools.
• 1+ years development experience with cloud PAAS(Azure, AWS).
• 2+ years’ experience with RDMS & No SQL databases. 

go to method of application »

Job Purpose:

Responsible for the implementation of financial risk frameworks, by taking charge of risk identification, assessment, reporting and mitigation strategies. Ensure that these practises and frameworks are embedded in the Group and Business operations in consultation with the Financial Risk Manager.

It involves the review and development of financial risk assessment tools, critical assessment of complex, qualitative and quantitative data sets, monitoring the organisation's adherence to risk policies and guidelines, as well as supporting the overall communication and comparisons of risk assessment approaches across the Group’s regional network to contribute to risk research.

Key Responsibilities:

• Reviewing and updating risk positions and driving the application of mitigating actions.
• Analyzing and anticipating market trends, and business and industry patterns and researching to assess risks.
• Challenge business operations and strategy through value-adding commentary and impactful and strategic engagements.
• Review and challenge key models’ assumptions and recommend precautionary or improvement measures.
• Coordinate the preparation and publishing of periodic dashboards within the ERM Framework.
• Deploy key risk assessment and early identification tools.
• Reviewing and updating emerging risk positions and applying agile mitigating actions.
• Review and challenge the business recovery and continuity plans.
• Reviewing implementation of risk limits, and tools and ensuring escalation mechanisms are established and in use.
• Assist in documenting and updating policies, work processes and procedures in line with the Risk Management Framework.
• Develop appropriate and comprehensive risk reports to be reviewed by the Financial Risk Manager and for consumption by various stakeholders across the Group.
• Maintain an updated list of risk champions and their training programs.
• Develop risk champion and staff training programs that build enterprise risk awareness.
• Capture risk incidents on applicable systems and mitigation implementation tracking.
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required:

• Bachelor’s degree in finance, Actuarial, Economics, Business Administration or a related field.
• Professional qualifications such as FRM, ERM, Actuarial, CPA, ACCA, CFA are desired.
• Minimum 3-4 years’ experience in risk management.
• Ability to analyse complex financial data sets.
• A vibrant individual with the energy and ambition to innovate through risk management.
• Excellent communication skills.

Technical/Functional competencies:

• Knowledge of various types of liquidity and market risks.
• Scenario planning and sensitivity analysis.
• Trends and patterns analysis
• Proficiency in data analytics and awareness of data analytic tools such as Microsoft Office, Alteryx, IDEA.
• Risk management skills including risk assessment, evaluation, quantification, mitigation and reporting skills.
• Familiarity with the financial sector operations and products, insurance and asset management regulatory frameworks.
• Understanding of core macroeconomic processes, indicators and relevant emerging issues in risk management.
• Knowledge of policies, regulations and directives related to financial sectors.
• Interpersonal skills, including the ability to build collaborative relationships.