Careers at Hyatt Place

Summary

Care Connects Us!

It all starts with people who care.

At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. 

People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Commis – Butchery who will be responsible for preparing and processing all meats, poultry, and seafood for the kitchen’s needs. This role requires expertise in portioning, trimming, and deboning, while adhering to quality, hygiene, and safety standards.

Key Responsibilities:

• Prepare cuts of meat, poultry, and seafood per menu requirements.
• Proficient in deboning, trimming, portioning, and marinating.
• Maintain freshness and prevent contamination.
• Monitor inventory and report shortages.
• Ensure proper storage and rotation (FIFO).
• Assist with ordering and inspecting deliveries.
• Maintain consistent portions to control costs.
• Minimize waste and optimize yields.
• Follow HACCP guidelines and maintain a clean, sanitized butchery area.
• Monitor refrigeration conditions.
• Collaborate with chefs and kitchen sections.
• Mentor junior staff and ensure smooth operations.
• Maintain butchery tools and report issues.
• Ensure meat quality meets kitchen standards and specific customer requests.
• Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
• Encourage compliance with safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
• Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the engineering department.
• Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
• Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
• Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
• Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
• Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
• Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
• Always exercises responsible behaviour and positively representing the hotel team and Hyatt Hotels Corporation.
• Ensures high standards of personal presentation and adheres to the hotel grooming policy at all times.
• Required to multi-task in various aspects of the operations as advised by your Managers from time to time.
• Carries out any other reasonable duties and responsibilities as assigned.

Qualifications

• Diploma in Culinary Arts or relevant field.
• At least 2-3 years in butchery, preferably in hotels or restaurants.
• Knowledge of cuts and preparation techniques.
• Comfortable working in cold environments.
• Ability to stand for long periods and lift moderate to heavy weights (up to 25 kg).

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Summary

Care Connects Us!

It all starts with people who care.

At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. 

People like you. People like us. 

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Commis whose responsibilities will be to ensure the smooth and efficient running of the kitchen, contributing to the overall success of the hotel, outlets, and banquets, in accordance with the hotel’s standards and financial goals.

Key Responsibilities:

• Ensures that all company minimum brand standards have been implemented.
• Washes, peels, cuts, seeds vegetables and fruits.
• Cleans, cuts, and grinds meats, poultry, and seafood.
• Dips food items in crumbs, flour, and batter to bread them.
• Stir and strains soups and sauces.
• Weighs and measures designated ingredients.
• Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator.
• Stores foods in designated areas.
• Cleans work areas, equipment, and utensils, segregates, and removes garbage.
• Distributes supplies, utensils, and portable equipment.
• Carves various cooked meats.
• Assists in quality control of items.
• Sets up buffet presentations.
• Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
• Encourage compliance with safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
• Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the engineering department.
• Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
• Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
• Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
• Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
• Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
• Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
• Always exercises responsible behaviour and positively representing the hotel team and Hyatt Hotels Corporation.
• Ensures high standards of personal presentation and adheres to the hotel grooming policy at all times.
• Required to multi-task in various aspects of the operations as advised by your managers from time to time.
• Carries out any other reasonable duties and responsibilities as assigned.

Qualifications

• Certificate/Diploma in Culinary Arts or relevant field.
• At least 2-3 years experience in a busy hotel or restaurant.
• Knowledge of food preparation/production techniques.
• Comfortable working in a fast paced, dynamic environments.
• Ability to stand for long periods and lift moderate to heavy weights (up to 25 kg).

go to method of application »

Summary

Care Connects Us!

It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

People like you. People like us.

 At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for a Bartender who will be responsible for ensuring the smooth and efficient running of the bar. Primary objective is to craft a diverse range of high-quality cocktails, mocktails, and other beverages, adhering to established recipes and maintaining consistency.

Key responsibilities include:

• Be familiar with all food and beverage items on the outlet menu.
• Prepare and serve beverages according to the standard required.
• Set up, stock, clean, and maintain the bar and beverage preparation area.
• Prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning, and other assigned tasks.
• Take food and beverage orders from guests, up selling wherever possible.
• Follow standard recipes and minimize waste to help ensure that the outlet’s beverage cost is in line with budget.
• Be flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
• Order beverage ingredients based on outlet par stocks and as prescribed by the Manager.
• Utilize the outlet point-of-sales system as prescribed. Computes bills, accepts payments, and performs cashier duties.
• Verifies cash received and credit card validity, adhering strictly to finance policies and procedures.
• Assist in service when needed and perform any other duties assigned by team leader/Manager.
• Complete opening and closing duties as assigned.
• Follow presentation guidelines as established by the Manager.
• Always maintain the assigned station/section in a clean and orderly manner.
• Ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
• Responsible for inventory-taking as required.
• Responsible for resolving the discrepancy in beverage inventory.
• Deliver the brand promise and provide exceptional, friendly, courteous, and professional guest service always.
• Maintain and update bar user records.
• Check the item expiry dates during collection of store requisitions and ensure they are in good condition before receiving them.
• Track item expiry within the outlet and ensure procedures regarding expiry control are honoured to avoid losses and for the safety of consumers of the food and beverage items.
• Serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Align all day-to-day functioning of the department/division consistent with Hyatt’s Global Privacy Policy.
• Carries out any other reasonable duties and responsibilities as assigned.

Qualifications

• Certificate In Food and beverage service from a recognized institution
• Experience as bartender/Mixologist in reputable establishment required.
• Mixology certification preferred.

go to method of application »

Summary

Care Connects Us!

It all starts with people who care.

At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Hostess and in this role you will be the first point of contact for guests, setting the tone for their dining experience. Primary responsibility for this role will be to ensure seamless and positive interactions from the moment guests enter the restaurant until they depart by providing them with courteous, professional, efficient, and flexible service that supports the outlet’s operating concept, brand promise and Hyatt International brand standards. You will be expected to always provide exceptional customer service by effectively handling guest reservations, inquiries, concerns, and special requests promptly and professionally.

Key Responsibilities:

• Become well-versed in all food and beverage items featured on the outlet menu.
• Maintains all F&B menus and ensures they are always clean and in good condition. Communicate with the team leader if further action is needed in this regard, such as replacement of torn menus.
• Efficiently use the outlet's point-of-sales and table assignment system following established procedures.
• Display flexibility in accommodating special requests from guests, such as specific table assignments or other preferences.
• Maintain the cleanliness and orderliness of the entrance area and host/hostess station at all times.
• Accurately manage and update the restaurant’s guest history system.
• Work in a supportive and flexible manner with fellow employees and other departments.
• Handle all operating equipment and supplies with care to minimize damage and reduce wastage.
• Assist in service when needed and perform any other duties assigned by team leader/Manager.
• Computes bills, accepts payments, and performs cashier duties.
• Verifies cash received and credit card validity, adhering strictly to finance policies and procedures.
• To ensure that you deliver the brand promise and always provide exceptional guest service.
• To ensure that you also provide excellent service to internal customers in other departments as appropriate.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Qualifications

• Certificate/Diploma in Food and beverage service from a recognized Institution or its equivalent
• At least 1 year experience in a similar role in reputable establishment

go to method of application »

Summary

Care Connects Us!

It all starts with people who care.

At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Security Team Leader who will be responsible for ensuring the smooth running of all operational procedures within the security and loss prevention department, in relation to other departments within the hotel.

Key Responsibilities:

• Perform daily control room tasks with high integrity and efficiency
• Monitor CCTV and report any unusual activity to the Line Manager/Duty Security Officer
• Respond promptly to radio checks and keep accurate records of all communication.
• Conducts enquiries and checks on all security, fire and alarm activation related incidents and submit initial reports.
• Assists in the investigation of any accidents and security incidents involving hotel guest and employees.
• Questions any suspicious character in a polite manner; deny entry if the subject is not able to provide reasonable reply; requests for assistance immediately if the situation escalates/deteriorates.
• Monitor and ensure employee bag checks and periodic locker searches and ensures that they are carried out according to the hotel’s policy and procedures.
• Keep a record of any incidents and report these to the Assistant Security & Loss Prevention Manager / Security & Loss Prevention Manager
• Monitor vehicle and staff movements
• Monitor the external security situation and provide the best routes and road status to hotel drivers
• Answer all the calls appropriately and direct them to the right department promptly and courteously
• Identify and recommend changes to improve our security operations
• Conducts rollcall/daily briefing during each shift on the hotel’s activities/functions of the day to the security officers 15 minutes before the commencement of their duties.
• Assists/Organises the Security Fire Fighting Team in the event of an emergency
• Ensures all Fire Exits are always clear from obstruction
• Assists management and enforcement offices in emergency situations
• Any other reasonable duties as assigned by Management from time to time.

Qualifications

• Diploma or Degree in Security Management or its equivalent
• 2+ years of experience in supervision and control room operation, preferably in a hotel environment with proven track record
• Certified First Aider and Fire Marshall
• Experience using relevant technology and security equipment
• Ability to carry out quality investigations and reporting