Careers at KCB Bank Kenya

Key Responsibilities

• Engage and socialize the Digital Payments Platform and Gateway to corporates and their respective values chains (distributors, wholesalers, retailers, suppliers) to drive payments, disbursements, savings and trade products.
• Drive for payments & merchants’ aggregators to use the bank’s digital payments platforms/gateway/rails by leveraging own or partner solutions to scale the bank ecosystem.  
• Engage with startups and fintechs to ensure that the bank’s digital platform is the choice partner for wallet as a service, payments, savings, loan and transfer services.
• Drive interoperability discussions and integrations with financial institutions, Telcos and Saccos to ensure users have a seamless interaction with various platforms through well designed and thought-out customer journeys and use cases.
• Manage the process of contracting, onboarding, integration, deployment and roll out of agreed services for the signed-up partners both internally and externally.
• Design and execute the digital financial services ecosystem and partnerships management framework and strategies to achieve the unit’s commercial and brand objectives. 
• Develop and maintain an opportunity assessment framework to guide the identification, promotion and development of new markets, services, or capabilities through partnerships and/or ecosystem engagements.
• Grow utilization of the digital payments capabilities of the bank to public sector, governments and social enterprises by providing relevant solutions, rails and channels infrastructure support.
• Establish digital solution requirements for KCB banked customers to be provided to ring fence the collections and payments.
• Collaborate cross-functionally with teams internally to define priorities, plan joint roadmaps with partners and help solve critical issues across the organization
• Proactively push product thinking and work closely with product and engineering teams, both internally and externally to build the best experiences for users.
• Manage startups and fintechs to deliver capacity, capability and scale for the bank.
• Develop work plans for new and improved capabilities, together with internal and external partners and maintain service levels agreements with relevant functions and third parties. Monitor and review the relevant teams’ Service level agreements (SLA) to ensure compliance.
• Coach, develop and manage the team.

The Person

For the above position, the successful applicant should have the following:

• A Bachelor’s degree preferably in Computer Science; Technology, Commerce or related field.
• Relevant certification in Digital Product Development/ Project Management/ AGILE Methodologies and Practices
• At least seven years managerial work experience with specific experience in:
• Digital Partnerships and New Ventures.
• Delivery of digital partnerships in a mobile & digital financial services industry 
• Building relationships, networks & managing teams
• Project Management
• Mobile Money Payments or Lending Platform Support.
• Have an understanding of Digital customer value management, customer service and retention.
• Experience working in an API partnership/advocacy role and integrations.

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Key Responsibilities

• Evaluate and approve credit applications, considering structure, risk versus return, and risk mitigants.
• Make well-informed decisions within delegated sanctioning authority and provide recommendations for referred applications.
• Analyze credit applications to ensure alignment with the bank's credit appetite and profitability.
• Present applications to Credit Committee and/or delegated credit evaluators.
• Ensure compliance with lending policy guidelines and governance requirements.
• Implement and adopt Compliance, Anti-Money Laundering, and Sanctions requirements.
• Support Corporate business units in delivering world-class service to customers and negotiating deal structures.
• Manage risk in existing portfolio by measuring credit losses, sector concentration, and risk migration.
• Monitor and address changes in credit quality and industry risk profiles.
• Lead, Develop and Direct the Business Origination & Corporate Service Team to deliver the department’s financial and non-financial performance targets.

The Person

For the above position, the successful applicant should have the following:

• University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
• A solid background in corporate credit, with a minimum of eight (8) years at decision making level, preferably with a track record of operating with a personal delegated authority in corporate environment.
• Minimum 6 years’ experience in the application of extensive credit management, preferably in a Corporate and Investment Banking environment
• Proven ability to understand holistic business, pricing, and capital management issues, with exposure to structured products environment a strong advantage.
• Experience in leading and developing diverse teams.
• 5 years' experience in management as a Senior Manager or Head of Department

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Key Responsibilities

• Ownership and accountability of establishing agile values, methods, principles and practices and their application for the delivery of projects and business initiatives and acts as an evangelist for adoption agile methodology within the enterprise.
• Ensures that the Scrum Team is provided with an environment conducive for project delivery while facilitating discussions, decision making, and conflict resolution and helps to remove any impediments to the project delivery.
• The Scrum Master guides, facilitates, coaches, mentor and teaches agile standards and Scrum practices (e.g. Lean, Kanban, Scrum, XP, DevOps, SAFe, LeSS etc) to the scrum, project teams and the whole development organization; 
• Organize, facilitates and lead scrum ceremonies (sprint planning meeting, daily stand-ups, sprint reviews, sprint retrospectives etc), events, meetings, and decision-making processes.
• Collaborates closely with Product Owners and Technology Relationship Management teams to prepare and clarify the prioritized product backlog and the definition of the done criteria and facilitates prioritized product backlog reviews with the Product Owner.
• Facilitates identification of the stakeholders and manages the stakeholders and vendors as required for business projects or initiatives. 
• Responsible for creating release plans including deliverables and the release deadline, plans and estimates the highest value deliverables for the next release.
• Demonstrate and Validate Sprints by facilitating presentation of completed Deliverables by the Scrum Team for the Product Owner’s approval. 
• Supports the Scrum Team in determining the length of sprint, creating the deliverables, identification of tasks and effort estimation for the tasks agreed for a sprint.
• Monitoring progress and performance of the scrum teams and institute mechanisms geared towards making improvements in terms of self-organization, productivity and efficiency and keeping the organization up to date on the progress of the scrum team’s projects & initiatives by preparing and presenting status reports to stakeholders.

The Person

For the above position, the successful applicant should have the following

• A Bachelors’ Degree.
• A scrum Master Certification
• At least 3 years’ relevant experience with 3 years’ experience of administering Burndown technologies, Retrospective formats, and handling bugs.
• At least 3 years’ experience working with Agile and Scrum methodology in successful projects.
• An understanding of the rules and practices of other Agile approaches. This includes the differences between Scrum and Kanban and how they may be blended together for optimum results.
• An above average knowledge of technical matters in software development processes and procedures.

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Key Responsibilities

• Developing strategic plans, demand forecasts for DFS initiatives. 
• Business data analytics to drive customer retention and products usage.
• DFS business performance reporting, budgeting, and forecasting. 
• Provision of products' performance data to Finance to facilitate preparation of monthly financial statements.
• Oversee the design and delivery of analytical reports and insights that analyze business functions, key operations, and performance metrics.
• Delivering customer insights and strategic recommendations to guide product strategy.
• Oversee the management of market surveys & local and global research to monitor customer behaviors & competition. 
• Develop and implement quality controls and divisional standards, policies, and procedures to ensure quality standards, organizational alignment and adherence to regulatory requirements.
• Driving optimal unit staffing, coaching, training and performance as well as formulate the team’s career growth framework.

The Person

For the above position, the successful applicant should have the following:

• A Bachelors’ Degree in Statistics, Technology or Data Analytics. 
• Post Graduate degree or progressive educational certificate in data analytics, statistics, or a related field will be an added advantage.
• At least five (5) years' relevant work experience with specific experience in:
• Business performance analytics, Data analytics, financial analytics and reporting
• Relational databases such as Oracle, SQL queries
• Delivery of mobile financial products and services data analytics and reporting in a high growth environment
• Building relationships, networks & managing teams
• Project management
• Data and financial analytics in mobile money payments or lending platform support.
• Digital mobile credit analytics
• Risk management
• Planning and managing numerous processes, people and projects simultaneously.
• Excellent communication, collaboration and delegation skills.
• Effective prioritization skills to meet a complex set of business demands and demonstrate delivery against multiple objectives. 

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Key Responsibilities

• Liaise across the KCB Group entities to guide on, collect, and collate risk survey and assessment data to facilitate establishing of the individual and organizational Business Continuity Impact Analysis (BIA) and risk and Vulnerability Assessments (RVA) to determine the extent that events or set of circumstances will adversely affect the achievement of business and operational objectives.
• Support the development of necessary recommendations to assist the Business Continuity Management Team in developing, agreeing, and implementing agreed resilience and response recommendations.
• Maintain monitoring and tracking through liaison with line management, to provide reports on the status of implementation of business continuity recommendations, highlighting gaps and problem areas.
• Supporting and monitoring testing of Business Continuity plans to provide status reports and highlight areas for further testing, or untested plans for action.
• Assessing incident reports from Bank units for Business Continuity risk implications and making recommendations for line management action.
• Monitor and advise on the effectiveness and performance of responsibilities related to Business Continuity risk management across the bank.
• Monitor and report on Business Continuity standards and practices across the Group.
• Providing effective support to the BCM Team and the CMT Secretariat.
• Provide Business continuity risk liaison at peer levels across specialist support and risk functions. (Legal, Audit, Risk, HR, Finance, Forensic investigations, and Insurance)

The Person

For the above position, the successful applicant should have the following:

• A Bachelors’ Degree in Computer Science, Information Systems, Business Administration, or related field
• A professional certification in either of the following: MBCI/CBCP/ BCI-MBCI, DRII-CFCP, ISO 22301 CBCM, EC-Council Disaster Recovery Professional (EDRP)
• At least 5 years’ experience in Business Continuity & Disaster Recovery.
• At Least 2 years' experience in Risk Management, Project Management, and IT/ Banking Operations.

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KEY RESPONSIBILITIES

• Development of the sovereign and public sector strategy in a manner that will ensure revenue growth and business profitability. Further, endure effective cross-functional engagement between the Sector and product houses.
• Lead the Relationship Management team in maintenance and development of Public Sector relationships in a sustainable manner.
• Develop and implement strategies to diversify revenue base and increase non-funded income generated through Transaction Banking and Treasury products.
• Drive and promote innovation to develop the bank’s overall digitization strategy.
• Manage and maintain relationships with key/strategic stakeholders: relevant government and quasi-government bodies, managing directors, divisional directors, key customers, and service providers.
• Ensure strong cross-selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the Bank. Development of Public Sector budget in conjunction with the Bank’s Finance and Strategy Divisions.
• Liaise with relevant internal and external stakeholders to promote efficient service delivery to Public Sector clients.
• Manage and maintain a robust monitoring, controls, business continuity, governance, and risk management environment for the Public Sector.
• Effectively communicate and implement the Bank strategy.
• Lead, motivate, and continuously develop a credible high performing Public Sector team.
• Manage the Sector efficiently so that overall business and performance goals and objectives are achieved.

Qualifications and Requirements

• University Degree in Business related field. Post graduate and/or Banking qualifications will be an added advantage. 
• 8-10 years’ relevant experience (preferably from large organizations) in corporate banking, banking operations, customer service, with at least 6 years in senior leadership positions.
• Sound understanding of all corporate banking products
• Track record of attaining targets of business growth and profitability in the financial services and banking sector.
• Have an appreciation and operating knowledge of the banking industry, regulation, market, trends as well as opportunities and challenges. 
• Demonstrable innovation orientation to ensure that the Bank remains on the cutting edge of provision of Public Sector solutions.
• Demonstrable cross-cultural, relationship management skills, networking and negotiation skills. 
• Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.
• Excellent people management skills including a strong talent development focus.
• Effective communication and interpersonal skills.

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Job Description

• Provide day-to-day operational and technical support for the digital channels and the related sub-systems and ensure system uptime as per the banks service level agreements.
• Ensure that service/ support calls are effectively responded to and resolved within the framework of the Service level agreements and develop knowledge and awareness of the relevant applications.
• Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness.
• Ensure cyclical assignments such as Disaster Recovery testing, business continuity plans, penetration testing and software and hardware audits are completed in a timely manner.
• Responsible for designing, developing and providing appropriate reports and management information as required by business.
• Participate and perform system integrations, testing, upgrades and enhancements, documentation and stabilization.
• Continuously analyze user requirements and provide solutions.
• Maintain up to date system and user documentation and manuals.
• Ensured compliance of SLAs with system vendors.
• Recommended and implement upgrades for performance, security and business benefit.
• Constituted cross-functional project teams with clearly defined roles.
• Carry out other duties as may be assigned by the supervisor.

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Job Description

• Work closely with the contracted vendor to adhere to the network infrastructure preventive maintenance schedule, ensuring that all network equipment are serviced according to the laid down schedules, and ensuring that the SLA with the vendors is adhered to and penalties are applied in instances where service levels are not met.
• Maintain an up-to-date inventory of network devices, systems, and services, ensuring that LAN equipment movement and changes in all Customer stations are controlled and documented.
• Act as the single point of contact in matters relating to network performance, availability, reporting and service improvement initiatives, taking lead in resolution and closure of all network related audit and risk issues identified on the network.
• Champion IT assurance to ensure any new products, IT changes introduced in the bank’s network meets the compliance threshold. The role is a participant in the banks Change Advisory Board (CAB) with responsibility to approve and reject changes that do not meet the compliance threshold.
• Be aware of the broad and perpetually up to date risk assessment of the network infrastructure, the core banking application and all peripheral/ interfaced applications within the group, considering their business risk implications with a view to determine the main areas of focus and priority and hence draw an appropriate program of work.
• Support of the National Bank’s network across all its branches and locations and provision of solutions to the network challenges experienced by the bank users in liaison with the Service Delivery and other relevant teams. This is to be achieved by being cognizant of the bank’s operational days & timings and key measured performance indicators. 
• Consistency in achieving compliance requirements, optimal efficiency, and cost containment with regard to the departmental objectives, the wider IT division goals and across the Bank.
• Adequacy of personal competence to effectively maintain the bank’s network & communications infrastructure through constant interrogation and proposal of innovative solutions that consistently meet established standards or benchmarks.
• Working together with relevant divisions and departments, in coordinating, aligning and executing the bank and group’s business continuity management plans to assure business that there is adequate disaster recovery plans for all critical business systems as defined by the Group information security policy.

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Job Description

• This role will manage the bank’s production, UAT and DR server environments, propose improvements to the existing infrastructure with the objective of achieving optimal performance.  The role supports branches and all internal customers through provision of timely support, resolutions and advise to the users, in liaison with the Service delivery team, within the agreed SLAs and industry standards.
• Responsible for active Directory Services Infrastructure architect/design/support. Have a strong understanding of Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units. 
• Responsible for management of Application Control; use application control (Microsoft's AppLocker or other commercial tool) on AD server domain controllers. Ensure the policy is compliant to allow for eligible applications among other related controls. 
• Plan and implement ICT Hardware systems as part of the Bank’s Business Continuity Management 
• Ensure adherence to policies, procedures, guidelines, standards and relevant regulatory requirements. 
• Fast track audit, risk register issues or any other control issues and ensuring the gaps are closed. 
• Provide 1st level IT support for branches and business units for all NBK business Server Hardware infrastructure within the SLAs. 
• Provide user support across all the branches and locations in a manner that supports business objectives.
• Support and participate in all Technology projects that are related to the department or to which the role is invited or seconded.
• Ensure that the SLA with the vendors is adhered to and penalties are applied in instances where service levels are not met.
• Working together with relevant divisions and departments, in coordinating, aligning and executing the bank and group’s business continuitymanagement plans to assure business that there is adequate disaster recovery plans for all critical business systems as defined by the Group information security policy.

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Job Description

• Management of the National Bank’s network across all its branches and locations and provision of solutions to the network challenges experienced by the bank users in liaison with the Service Delivery and other relevant teams. This is to be achieved by being cognizant of the bank’s operational days & timings and key measured performance indicators.
• Provide guidance and support in all Technology projects that are related to the department or to which the role is invited or seconded.
• Supervise, monitor and ensure closure of tickets and reporting on SLA statistics as raised by the Service Delivery through the ticketing system.
• Ensure availability of weekly performance reports, or any other reports as requested for the leadership team.
• Attend scheduled meetings with other sections or as scheduled or  advised from time to time.
• Take the lead on incident and problem management issues that touch on Networks.
• Vendor management: Manage and supervise all vendors and ensure adherence to the network infrastructure preventive maintenance schedule, Service Level agreements (SLA), equipment servicing schedules and any other laid down contractual obligations.
• Ensuring that the bank has an up-to-date inventory of network devices, systems, and services, and that LAN equipment movement and changes in all Customer stations are controlled and documented.
• Continuous improvement by advising on designs and implementation of appropriate, cost effective and relevant infrastructure industry practices.
• Responsible for resolution and closure of all network related audit and risk issues identified on the network.
• Ensuring that the departmental business continuity plans are aligned to the overall businessstrategy to ensuredisaster recovery plans supports business objectives.
• Champion IT assurance to ensure any new products, IT changes introducedin the bank’s network meets the compliance threshold. The role is a participant in the banks Change Advisory Board (CAB) with responsibility to approve and reject changes that do not meet the compliance threshold.