Careers at National Social Security Fund (NSSF)

Job Grade: NSSF Grade 8

This is the entry grade for degree holders in this cadre. An officer in this level will be under the guidance of a senior officer and may be deployed in any of the following operational arears to perform the duties specified thereof.

Duties & Responsibilities

Specific duties and Responsibilities will entail:

Enterprise Business Systems Support.

• Installing and updating antivirus programs on all ICT devices;
• Creating user accounts and assigning privileges;
• Monitoring network and core systems performance;
• Maintaining an incidences directory and responding to user queries or complaints, taking corrective action and escalating to relevant IT staff and/or external service providers;
• Responding to requests from users and providing support as per ICT policy;
• Conducting periodic preventive maintenance of computers, printers, VoIP phone and computer equipment;
• Remotely providing technical support to all NSSF branches countrywide;
• Escalating issues related to departmental business administrators, System Administrators and Infrastructure to the relevant offices and track the reported issues/jobs;
• Informing the user on job completion, then closing the user request in the work log register; and
• Troubleshooting software problems, resolving or escalating issues beyond own capability to specialist.

Governance and Enterprise Architecture

• Providing architectural consulting expertise, direction, and assistance to Systems Analysts, Systems Engineers, and Systems Architects;
• Developing and managing an infrastructure and capacity plan;
• Documenting, communicating and enforcing a technology standards policy;
• Developing, documenting, making recommendations, and communicating plans for investing in IT infrastructure, including analysis of cost reduction opportunities;
• Designing, developing, and overseeing the implementation of end-to-end integrated systems;
• Developing and executing test plan to check infrastructure and systems technical performance, reporting findings, and making recommendations for improvement.
• Collaborating with end users and senior management to define business requirements for complex systems development and gains buy-in for all infrastructure plans;
• Participating in creating, building and maintaining the enterprise architecture and capability;
• Constructing and maintaining the SOA and applications architecture landscapes and roadmaps; and
• Facilitating the creation, maintenance and adherence to Architectural principles with a specific focus on the creation and maintenance of the SOA principles.

Requirements for Appointment

• Bachelor’s Degree in Computer Science, Information Technology or related field from a recognized institution; and
• Proficiency in computer applications.

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Job Grade: NSSF Grade 8 

Location: Head Office / Field Offices

This is the entry grade for degree holders in this cadre. An officer at this level will work under the supervision of a senior officer.

Duties & Responsibilities

Specific duties and responsibilities will entail:

• Undertaking inspection of employer records to ensure that the provisions of the NSSF ACT are complied with;
• Facilitating registration of new employers, employees and voluntary contributors in collaboration with the Registration Officer;
• Updating and maintaining zonal records including employers lists contribution registers, defaulters list, penalty and bounced cheques;
• Monitoring and following up on employer compliance;
• Preparing inspection and zonal reports;
• Attending to member and employer Complaints;
• Attending to member and employer Complaints; and
• Validating employer returns and creating UPNs for cash receipting.

Requirements for Appointment

For appointment to this grade, an officer must have:

• Bachelor’s Degree in any of the following disciplines: Social Sciences; Business Administration; Law, Public Relations; Marketing or related field from a recognized Institution; and
• Proficiency in computer applications.

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Job Grade: NSSF Grade 8 

Location: Head Office/ Field Offices

This is the entry grade for degree holders in this cadre. An officer at this level will work under the supervision of a senior officer.

Duties & Responsibilities

Specific duties and responsibilities will entail:

• Classifying and fill fingerprint records as per their patterns and formations;
• Identifying NSSF members for purposes of benefits processing;
• Identifying NSSF members for issuance of duplicate membership cards;
• Amending member records;
• Carrying out searches for members who have lost their membership numbers;
• Searching, extending, and giving alternatives to fingerprint formulae;
• Mending and repairing binders of fingerprint slips as well as impaired ones;
• Arranging and labelling fingerprint binders for ease of filing and retrieving;
• Checking misfiles on lettered groups; and
• Carrying out on-the-job practical training for Fingerprints trainees.

Requirements for Appointment
For appointment to this grade, an officer must have:

• Bachelor’s Degree in Forensic Science or related field from a recognized Institution; and
• Proficiency in computer applications.

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Job Grade: NSSF Grade 9

The officer at this level will work under the supervision of a senior officer.

Duties & Responsibilities

Specific duties and responsibilities will entail:

• Participating in the preparation, updating of file indices, conducting records surveys and appraisals;
• Preparing and implementing records retention and disposal schedules;
• Implementing procedures for classification, maintenance, protection and disposition;
• Retrieving, amalgamating and receipting of files in the register and the system;
• Capturing the requests, complaints and complements in the records management system (TQM, Register);
• Preparing and updates records management system;
• Searching for records/files in the system for retrieval of records;
• Processing and indexing files/records to dispatch to the customers;
• Sorting, arranges serially and return files into the shelves; and
• Tracing/tracking overdue/delayed files.

Requirements for Appointment:

• Diploma in any of the following disciplines: Information Sciences; Records Management and Information Technology, Archives and Records Management or related field from a recognized Institution; and
• Proficiency in computer applications.

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Job Grade: NSSF Grade 8 

Location: Head Office

This is the entry grade for degree holders in this cadre. An officer at this level will work under the supervision of a senior officer and may be deployed in any of the following three (3) operational areas to perform the duties specified thereof.

Duties & Responsibilities

The specific duties and responsibilities at this level will entail:

 Talent Acquisition & Organizational Development

• Checking and confirming new employees' documents on reporting date, opening files and maintaining employees records in the system;
• Monitoring the expiry date of the probation period for new employees and initiating confirmation process after expiry of probation period;
• Administering of leave in the system and attending to staff queries regarding leave;
• Capturing manually applied for absences such as sick leave, exam leave, compassionate leave and unpaid leave applications in the SAP system;
• Processing pay change advice (PCA) for staff changes; and
• Processing staff clearance and handling enquiries on staff separation.

Talent Development

• Participating in carrying out Training Needs analysis annually;
• Preparing Agenda for Human Capital Management Committee;
• Analyzing requests on incremental credits and tuition refund;
• Receiving invoices from training providers for processing of payment;
• Compiling and submitting applications for training reimbursements to NITA;
• Distributing training certificates to participants;
• Participating in cascading of departmental performance objectives;
• Participating in preparation of departmental annual workplan; and
• Participating in collating staff appraisal reports.

Operations

• Handling enquiries from medical service providers, Administrator and employees;
• Clearing exiting staff and preparation of schedule for payment of final dues; retrieve their medical smart cards;
• Data entry and upload for internal customers e.g. pay change advice on promotions, TPS, salary advances & transfer allowances;
• Data entry for external customers e.g. bank loans, insurance premiums, SACCO deductions in the system;
• Dispatching of ready clearance cheques from cash office to the respective payees;
• Receiving loan applications, open and/or retrieve staff loan files and appraise staff loan applications;
• Drafting response letters to applicants based on committee resolutions;
• Delivering confidential/personal files to line managers as required;
• Liaising with Medical Scheme Administrator on staff medical enquiries;
• Drafting summaries and letters for disciplinary cases;
• Liaising with Medical administrator and medical service providers on wellness programs; and (xii) Participating in Collective Bargaining Agreement (CBA) and Joint Industrial Council Meetings.

Requirements for Appointment

For appointment to this grade, an officer must have:

• Bachelor’s Degree in Human Resource Management or its equivalent from a recognized institution; and
• Proficiency in computer applications.

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Job Grade: NSSF Grade 8 

Location: Head Office/ Field Offices

This is the entry grade for degree holders in this cadre. An officer at this level will work under the supervision of a senior officer.

Duties & Responsibilities

Specific duties and responsibilities at this level will entail;

• Preparing and processing documents;
• Composing correspondences for the respective Officer’s signature;
• Formatting, proofreading and assembling correspondence reports;
• Arranging for photocopies and telephone ‘callbacks’ where necessary;
• Screening and forwarding calls, re-routing calls, taking messages and scheduling appointments;
• Maintaining the Officer’s diary, coordinating schedules of meetings, appointments, arranges meeting venues and prepares meeting files;
• Managing clients’ hospitality and providing backup data as needed;
• Responsible for the filing and retrieval system;
• Management of office materials and stationery through purchase requisition, and managing imprest for office use; and
• Ensuring the security of office records, equipment and documents including classified materials.

Requirements for Appointment

For appointment to this grade, an officer must have:

• Bachelors’ Degree in Secretarial Studies or related field from a recognized institution; and
• Proficiency in computer applications.

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Job Grade: NSSF Grade 11 

Location: Head Office/ Field Offices

An officer at this level will work under the supervision of a senior officer.

Duties & Responsibilities

Specific duties and responsibilities at this level will entail;

• Driving Fund vehicles;
• Loading, unloading, and performing necessary handling operations in connection with materials being transported;
• Verifying descriptions and quantities of all items picked up or delivered;
• Maintaining motor vehicles and related equipment by identifying, scheduling and/or reporting necessary repairs;
• RepairingminorfaultsandcleaningFundvehicles;
• Performing necessary clerical tasks incidental to the operation of motor vehicles and related equipment for example makes entries in the work ticket as required; and
• Performing clerical duties in field offices.

Requirements for Appointment

For appointment to this grade, an officer must have:

• KCSE D (Plain) or its equivalent qualification;
• Valid Driving License;
• At least two (2) years driving experience;
• Suitability Trade Test for Drivers
• First Aid Certificate Course
• A valid certificate of good conduct
• Proficiency in Computer Applications.
• Practical test for drivers conducted by the ministry responsible for transport.

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Job Grade: NSSF Grade 12

 Location: Head Office/ Field Offices

This is the entry and training grade for this cadre. An officer at this level will work under the supervision of a senior officer.

Duties & Responsibilities

Specific duties and responsibilities at this level will entail:

• Performing tasks of sweeping, dusting and vacuuming;
• Maintaining safe custody of office keys during working hours;
• Delivering files to designated offices;
• Furnishing staff with office supplies as instructed;
• Ensuring facilitation of opening and closing of offices; and
• Delivering mail and messages

Requirements for Appointment

For appointment to this grade, an officer must have:

• KCSE D- (minus) or its Equivalent;
• Proficiency in Computer Applications.

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Location: Head Office '

This is the entry grade for a degree holder in this cadre. An officer at this level will work under the supervision of a senior officer.

Duties & Responsibilities

Specific duties and responsibilities will entail:

• Ensuring protection of NSSF property, office premises, assets, both developed and undeveloped;
• Liaising with Law Enforcement Agencies on cases affecting the organization;
• Supervising and training contracted security guards on the Fund’s core security requirements;
• Coordinating training of staff and other stakeholders on safety, health, security awareness;
• Drafting and forwarding investigation reports to senior officer security services;
• Identifying security hazards and report to officer in charge of security services;
• Conducting Spot Checks to Assess/Evaluate Performance of Contracted security service providers;
• Maintaining incident, occurrence and confidential register;
• Conducting surveillance on the Fund’s undeveloped properties to gather intelligence on potential security threats to the Fund’s assets and personnel; and
• Organizing the annual emergency drill and participating in the management of emergency situations.

Requirements for Appointment

For appointment to this grade, an officer must have:

• Bachelor’s Degree in Criminology or any security-related field from a recognized institution; and
• Proficiency in computer applications from a recognized institution.