Jobs at Safaricom Kenya

DESCRIPTION 

We are pleased to announce the following vacancy for Commercial Manager - Enterprise Solutions & IoT Tribe within Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

The role holders is responsible for the commercial soundness of propositions developed in the tribe. They guide the profitability and viability of solutions with consideration of market insights. They develop viable commercial models that allow us to partner and take to market propositions. They liase with key stakeholders outside of the tribe to ensure that we are in compliance of all the processes and policies that guide our overall commercial objectives.

The role will report to Tribe Lead.

Roles and Responsibilities

• Understanding of the core levers of the business
• Define business strategy – Understanding and translating business operations into a sound and successful commercial model
• Build and improves robust pricing models for a range of products/ propositions, apply value drivers in own decisions and can quantify economic drivers for value creation through pricing strategies
• Drive change through data led insights – Using data to derive insights that drive the successful achievement of mission
• Gather market and industry insights that guide different commercial models and approach to position propositions in the market.
• Drive process excellence and governance – Improves, optimizes existing processes to improve operational and governance controls aligned to mission
• Input into overall GTM strategy – Providing direction on customer led GTM strategies that accelerate product adoption in a profitable manner.
• Proficiency in creating reports and dashboards that span across the business operations to give insights and help the organization in making decision that drives business profitability
• Performs complex analytics to drive the understanding and successful growth of multiple products within the Tribe
• Inform and influences product decisions and product launches within the Tribe
• Basic BPMN Process Modelling, design and implement process performance metrics.
• Independently perform a comprehensive gap analysis to identify wastes and Non-Value Activities in a process and prepare and present a comprehensive gap analysis report.
• Enhances the business control environment through process governance
• Proficient use of various analytical tools (Advanced Excel, Qlik, Allot, Power BI etc.) to drive the understanding and successful growth of multiple products within the Tribe.
• Support and execute product decisions and product launches within the Tribe
• Understands market drivers and can build margin and profitability considerations into pricing models in accordance with best practice guidelines and practices
• Prepare relevant document for business use with minimum supervision e.g Business case, Investment Board papers, Justification documentation.

QUALIFICATIONS

• Bachelor’s Degree from a recognized university.
• Knowledge of principles of the different technologies required in this tribe- cloud computing, cyber security, IoT and digital business capabilities.
• Experience in Cloud computing, IoT, Cyber security and large B2B projects management. Certification by a recognized professional body will be an added advantage
• Experience in the B2B business models and environments with certifications in this area.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Professional certifications in commercial management is an added advantage.

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DESCRIPTION 

We are pleased to announce the following vacancy for Network Administrator in the Converged Service Operations Department within Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Manager – IT Networks, the position holder will provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.

Responsibilities

• Advises on the communications requirements of installed and planned networked information systems.
• Carries out surveys to establish network connection requirements.
• Maintain system standards and procedures on network related issues and technically enforce the same.
• Working with the Digital Engineering team on providing various cloud solutions and integrations. 
• Implementation, Configuration and support of the Safaricom voice platforms including the contact center and cisco call manger.
• Monitors, administers and maintains network security, countermeasures for availability and safety.
• Liaise with other departments to deliver cross team projects and harmonized IT operations in SFC. Provide input, expertise in projects that require IT Network infrastructure for expanding business areas to support retail outlets. Switch rooms and new products and services
• Uses network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances, referring to network users, other staff, and suppliers as necessary. Respond to support issues and connectivity incidents for Safaricom’s Corporate LANs, troubleshooting and IP Addressing and connectivity across the company.
• Implements and administers the SFC internet connection, mail gateways and security.
• Response to support calls on data, telephone support and call center issues as backup for Telephone Services Team Leader.
• Documentation of network, network design hardware and software inventory.

QUALIFICATIONS

• Graduate/Degree BSc. In Comp. Sc,
• Certified CISCO Engineer
• Experience with different cloud provider technologies including Amazon Web Services, Microsoft Azure.
• A solid background in Linux/Unix and Windows server system administration
• Understanding of cloud infrastructure and security requirements
• Deep Knowledge of Voice Systems – call Manager, Genesys
• Knowledge and integration of SIP and PSTN.
• Managing, Configuring and Troubleshooting CISO Security Integrated Services Engine (ISE)
• Managing configuring and Troubleshooting CISCO Security Intrusion Prevention Systems (IPS)
• Managing, Configuring and Troubleshooting Checkpoint Firewalls, Cisco Firewalls and Web Authentication Firewalls.
• Formal professional training or work experience in networking and communication technologies. Knowledge of a networking environment
• Knowledge of Cisco IOS and proficiency in a wide range of networking LAN/WAN products and technologies
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
• Knowledge of basic network architecture concepts (zones/DMZ, VLANs, segmentation, subnetting. LAN/WAN).