Current Opportunities at Q-Sourcing Servtec Group

Job Role Description

• The role will be responsible to deliver the P&L, Topline and Bottom-line growth for the Business Operations of the Region through superior Commercial acumen and excellence in operations. The role will provide Leadership to a team of cross-functional anchor (Brand Marketing & Growth, Technology, and Last Mile) and deliver Regional business goals of NPS (Depots/Consumer/Network), Revenues, Market Share, Profit, Customer service, Network distribution and strong People leadership.

Functions/Key responsibilities

• Responsible for achieving the consumer-commercial target of NPS, Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in customer acquisition.
• Design and execute the business unit strategy & drive the performance of the company Brand in the markets assigned.
• Revolutionize the sales culture within the organization, making it a destination function to attract and retain the best talent. Set up and deliver a sales academy that is responsible for developing sales skills, pitching and driving excellence in execution within our sales organization.
• Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and partners.
• Develop innovative market development opportunities.
• Lead and drive consistent commercial execution strategies and initiatives.
• Drive excellence in operations across the country embedding the sales execution standards.
• Drive and champion all sales specific digital transformation strategies and initiatives
• Support the enterprise ‘go to market’ channel strategy.
• Deliver ambition to be a Global first in scalable Pay as you Go clean cooking solution.
• Lead the team in creating and sustaining a work environment driven by an enabling coaching culture.
• Build and develop high performance teams and drive superior performance standards
• Deliver a high performing world class sales team enabling them to drive superior performance standards

Key Capabilities

• Proven track record in turning around businesses and achieving scale sustainably.
• Ability to influence and manage stakeholders including C-suite and board members.

Previous Relevant Work Experience Required.

• Professional experience with large organization with at least 12 – 15 years as Strategic Business Unit / profit center head
• Should have experience in collaborating with a range of group functions, including sales, marketing, brand management Financial Management, supply chain and technology.
• Experience in motivating, energizing and driving results of large sales teams.

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Job Role Description

• This is currently the most senior role in the Infrastructure & Operations (I&O) function within the company’s Technology, accountable for IT I&O throughout the organization. The RHI is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the enterprise and especially EA. Furthermore, the RHI must ensure full compliance on information, IT and cyber security, data protection and governance throughout the company. Currently the role includes acting as CISO and DPO for the company. As a key member of the Senior Technology Leadership team this role contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value.

Functions/Key responsibilities

• Recruit and lead the IT departments in EA setting high standards for IT performance and delivery on a 24/7 basis.
• Sets the mission, vision, and strategy of the I&O organization to maximize the success of business and IT enterprise initiatives.
• Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.
• Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget. Works with key stakeholders to measure and prioritize technical debt remediation.
• Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
• Creates and aligns an I&O value map by linking targeted business outcomes with the future-state business capabilities required to achieve them.
• Drives alignment of I&O strategies to the organization’s environmental, social and governance goals.
• Develops and controls the annual I&O budget to ensure that it’s consistent with the overall strategic objectives of IT and the enterprise and is within plan. Creates a culture of continuous cost optimization.
• Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related toolsets. This includes delivery of a comprehensive IT asset management program.
• Collaborates with the Chief Information Security Officer (CISO) to ensure I&O contributes to, embraces, and applies security strategy.
• Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O teams. Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required.
• Develops and executes a strategy to improve awareness of the business value that the Infrastructure and Operations function provides, and continuously seeks to ensure alignment to customer needs.
• Designs and develops a strong and diverse I&O leadership team, together with a reporting structure for the function.
• Works collaboratively with direct reports to support their career progression, nurture their development and to help them realize their potential.
• Improves IT resilience by executing strategies that improve reliability, tolerability, and disaster recovery readiness.
• Keeps track of trends and provides direction on what emerging technologies should be incorporated into I&O products and services to successfully deliver overall IT strategy.
• Champions I&O involvement in the organization’s innovation efforts and encourages experimentation with new solutions to avail business opportunities.
• Provides strategic direction and oversight for the full life cycle of IT systems, working in close partnership with peers, and identifies where common approaches, solutions, and shared platforms provided by I&O could drive efficiency.
• Directs the development of an I&O sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.
• Works with HR and the IT leadership team to develop and execute workforce plans that ensure I&O can supply skilled resources to meet demand.
• Develops the maturity of I&O to improve efficiency, deliver new innovations and increase collaboration with other IT and business areas.
• Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results.
• Supports the CTO and the rest of the senior Technology leadership team by implementing infrastructure solutions that align to the enterprise architecture framework and roadmap.
• Serves on IT planning and policymaking committees; drives the development and adoption of enterprise technology standards, governance processes and performance metrics.
• Continuously evaluates the business value of I&O, including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results.
• Collaborates with peer IT Leaders to ensure knowledge and insight can be freely shared.

Key Capabilities

• Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns with the IT and business strategy
•  Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role
• Evangelizing and implementing transformational initiatives where the target state included agile, DevOps, SRE, cloud adoption at scale.
• Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills
• Ability to build consensus, make decisions based on many variables, and gain support for major initiatives.
• Self-starter who self-assesses and solicits feedback from others to improve their performance.
• Delivery of hybrid working excellence to improve customer and user experiences
• Developing staff including coaching, mentoring and performance management.
• Maximizing effectiveness of nearshore / offshore resource models
• Building cloud management solutions, including software development, integration, and ongoing engineering aspects.
• Creating self-service mechanisms to streamline infrastructure provisioning and ongoing management
• Applying AI / ML to solve large data challenges and / or to enhance the customer experience
• Budget planning and financial management, preferably with show back and/or chargeback models
• Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them
• Applying I&O capabilities to achieve regulatory or statutory compliance requirements.
• Establishing and improving DevOps, as well as other working practices (e.g., ITIL).
• Demonstrated ability to develop and execute a strategic staffing plan that ensures the right people are in the right roles at the right time, and employees are highly engaged and satisfied.
• Leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects and modifying I&O’s target operating model.
• Developing governance practices to track and measure the quality of services and maintain service improvement plans.
• Third-party management, working closely with sourcing and vendor managers.
• Ability to work under pressure and meet deadlines

Academic qualifications

• MSc in Computer Science, Engineering or a related field; MBA or other relevant graduate degree is a plus

Previous Relevant Work Experience Required.

• 10 years’ experience in senior IT leadership role

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Job Role Description

• To maintain control of diverse business operations. To secure the functionality of business to drive extensive and sustainable growth

Functions/Key responsibilities
 Strategy Development & Execution

• Contribute to overall strategy development with a focus on reporting and analytics.
• Oversee the development of both long term and annual resourcing (people and financing) projections in consultation with Company senior leadership and pillar heads, presenting to and gaining agreement of the Company Board and alignment with their expectations.
• Establish strong organizational systems, processes and frameworks that enhance organizational effectiveness and efficiency as well as support tactical execution of the strategy.
• Provide advisory services and act as a sounding board for Head of departments for guidance and support in program and administrative implementation.

Establishing Systems and Processes
Governance, and Board Support:

• Ensure Company Board and Board sub-committee meetings are properly supported with appropriate and timely information and reports.
• Assist the CEO in fulfilling their governance responsibilities.

Policies, Systems and Procedures:

• Ensure the development and implementation of policies, systems, procedures and tools that will assure quality delivery and effective impact in areas of responsibility.
• Drive enforcement and adherence to policies and systems.
• Ensure the roll-out of new or improved systems/tools (e.g., through communication, training & delegation to staff).

Risk Management:

• Oversee the management of risk across Company activities, ensuring development of a comprehensive understanding of Company risks and mitigation strategies.
• Support relevant outsourced legal and compliance firms in complex and high-risk contract negotiations.
• Safeguard Company Financial resources by giving due consideration before signing approvals; while ensuring value for money and performance by engaged service providers.

Procurement and Administration:

• Monitor compliance of financials with contract terms and ensure financial obligations are settled promptly and are consistent with the contract terms.
• Oversee all Procurement and contracting procedures including the development of requests for expressions of interest or proposals, evaluation and issue of contracts, purchase orders and where applicable, partnership agreements.
• Oversee and ensure that all administrative activities are conducted in conformance with policy and best practices.

Financial management & fundraising

• Oversee the annual budgeting process and ensure compliance with the budget.
• Conduct rigorous financial analysis to inform strategy, forecasting and support programmatic decision making.
• Oversee and participate in Financial due diligence related to financial management.
• Monitor compliance by Company with the terms and conditions of MoUs/funding contracts and those with the implementing partners.
• Oversee regular reporting (monthly, quarterly, annual) to the Board and investors and undertake reviews.
• Facilitate the work of and engagement with external and internal auditors.
• Ensure that Company Financial management complies with national and international financial regulations; and that financial record keeping will support effective auditing and timely reporting to both the funders and the Board.
• Support the CEO in taking ownership of all financial reporting to stakeholders/investors.

People Management

• Alongside the CEO, build a motivated team that can deliver on Company vision and strategy.
• Develop recruitment and talent management plans in line with Company strategy.
• Implement effective remuneration, rewards and benefits, that motivate staff (subject to necessary approvals).
• Lead the Operations team in a manner that empowers them to deliver excellent support services and maximizes value for money on investment from Company resources.
• Manage unit culture and employee engagement.
• Provide effective direct leadership to reports through coaching, mentoring and management of performance.
• Accountable for the mitigation of all people related risks through appropriate risk management strategies

Key Capabilities

• Understanding of business functions such as HR, Finance, marketing etc.
• Demonstrable competency in strategic planning and business development
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of IT/Business infrastructure and MS Office
• Outstanding organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• An experienced and efficient leader
• Must have excellent people skills, business acumen and exemplary work ethics.

Previous Relevant Work Experience Required.

• Proven experience as an Operations Director or a relevant role.