Jobs at Absa Bank Limited

Job Summary
Work embedded as a member of squad OR; across multiple squads to produce, test, document and review algorithms & data specific source code that supports the deployment & optimisation of data retrieval, processing, storage and distribution for a business area.
Job Description

Job Purpose
The job holder will be a member of Absa bank Kenya Information Risk Management & Data Privacy Team responsible for implementing the information risk and Data Privacy/Protection programs in Absa bank Kenya. The primary function of the role is to ensure information/Data is protected effectively and consistently with its criticality. Also ensuring that Audit, Regulatory and Governance requirements are realized in the Bank.
Main accountabilities 

Work with the Absa Kenya IRM team to build an implementation method for the IRM & Data Privacy policies Based on the Group design, the method will become the model for implementation across  ARO, to ensure:

• Consistency of approach and interpretation where necessary
• Clear controls on exceptions where requested
• Businesses have clear communications channels for feedback and queries

Data Privacy Standards Implementation

1. Consistent implementation of DP policy, data Standards and Procedures across the businesses.
2. Maintain /Report Monthly Risk indicators
3. Communications  to  emphasize the importance of Data Privacy
4. Implement Absa operating framework for the management and control of  Data Privacy in BAU
5. Training and awareness, materials, from general awareness to subject matter experts.
6. Publication of guidance on data privacy best practice.
7. Data Privacy program Implementation
8. Breach escalation.
9. Implement and tracking of Data Privacy Training
10. Provide Data Protection champions.
11. Compilation  and consolidation of Country DP risk profile
12. Participating in new projects and products to check data privacy requirements
13. Implementation of Logical  Access Management Requirements
14. Ensure PIAs are completed for new implementations, changes, projects and new products
15. Review PIAs submitted by projects and product teams
16. Review of submitted Data Privacy Related Dispensations, waivers and breaches
17. Review and maintain a tracker on Data Privacy Related Dispensations, waivers and breaches
18. Track country DP requirements implementation in respect of:
19. Privacy notices roll out
20. Personal Data lifecycle management (collection/creation, use/reuse, processing, storage/archiving & destruction)
21. Personal data transfers & Further processing of personal data
22. Direct marketing customer consent management
23. Privacy related complaints.
24. Data/Information security & safeguards.
25. Incident Management
26. Implementation of completeness and validation controls in systems
27. Implementation of required privacy controls within the system/processes/products in line with the PIAs prior to go-live
28. Remediation of Data Quality issues/gaps affecting Data Privacy/Protection
29. Implementation of approved Data Privacy Retention Schedule
30. Execution of Data Subject processes

Records Management 

1. Monitor and report on Key Risk Indicators
2. Guide the business in classification and categorization of records that contain personal Information
3. Be a point of contact and give guidance to the business on Retention of Personal Information.
4. Publication of guidance on privacy retention schedule

Data Leakage Protection 

1. Ensure the raised Data Leakage alerts that relates to Data Privacy are closed within SLA
2. Give advice and guidance to other staff on how to secure and handle Personal Information

Controls & Risk Assessment                                       

1. Carry out Data Privacy reviews in sampled business units
2. Facilitate the remediation and closure of all the issues picked regarding information
3. Provide the information to create a threat profile.
4. Clear controls on exceptions where requested
5.  Ensure the Businesses have clear communications channels for feedback and queries
6. Publication of guidance on IRM best practice.

Issues and incident Management: 

1. Log and follow to closure the incidences reported within the business
2. Report and escalate the incidences identified as per the DPIMS
3. Maintain a data base of remediation issues identified and actions agreed, to ensure consistency of approach and common themes for reporting to ARO IRM team
4. Identify remediation activity and agree action plans
5. Consistency of approach and interpretation where necessary          
6. Ensure the implementation of and the monitoring of the Data Privacy Incident Management Standard within the Business
7. Develop an implementation schedule for Business Units where required

Third Party Management

1. Perform due diligence on all new 3rd Parties to ensure a duty of care is provided for data and information assets. 
2. Ensure risk is mitigated in accordance with policy and governance, and that regular reviews of risk are provided.
3. Track Third party supplier obligations  compliance on Data Privacy
4. Review third party contracts for inclusion of DP requirements/schedules.
5. Assess possibility of processing without transfer of personal data
6. Ensure required exceptions to Binding Corporate  Rules are considered and relevant BCR put in place
7. Ensure embedment of Privacy notices

Policy, Audit & Regulatory translation

1. Working with Information Risk Team, understand and enable group policy whilst ensuring local requirements are catered for. 
2. Monitor compliance of policy and standards and drive the closure of gaps.
3. Communicate risk based policies and minimum standards and escalate approval of exceptions.  
4. Use risk management principles to safeguard Data Privacy, and the confidentiality, integrity and availability of information in accordance with the bank’s operating model and risk appetite.
5. Be a custodian of Information Management in your locality
6. Project  implementation in Kenya: 

Work with line managers and local project teams to:

1. Train them in the implementation methodology and their understanding of  Data Privacy policies
2. Adapt the methodology to fit the operating model of the local businesses
3. Manage their queries - researched and answered promptly, and recorded on a data base
4. Monitor their implementation v. plan, sample their deliverables, and challenge as appropriate
5. Influence (but not run) new projects and provide steering to fix crucial Data Privacy Issues.
6. Ensure that new projects follow the laid down process and Framework. 
7. Apply consistent Privacy risk indicators to all projects and identify those with high risk.

Collaborate with business units: To ensure that:

1. Each business adopts a consistent approach to policy implementation where necessary
2. Their queries are managed  - researched and answered promptly
3. Each business submits a monthly progress report in an agreed format, and to an agreed standard of detail.

Training and Development

1. Ensure that the mandatory Awareness Training programme that promotes and embeds a risk and security awareness culture within the business is carried out in each business unit
2. Develop training and awareness, materials, from general awareness to subject matter experts
3. Ensure each business unit has appointed information Risk Management Champion
4. Train the IRM champions on a yearly basis on Privacy Requirements.
5. Ensure that New Joiners induction training includes Information Risk awareness.
6. Monitoring of LMS  training
7. Conduct awareness as requested by units

Technical skills / Competencies

1. Education and Experience Required:
2. A degree from a reputable learning institution.
3. Professionally Certified (e.g. in CRISC, CISM, CISA) or CISSP or similar certification.
4. Accredited in Information Management/Information Sciences of 5 years in Financial Services or related industry.
5. 4 years experience, preferably in IT Security and Risk management related role.
6. Experience fulfilling a consulting role.
7. Proven relationship with executive management and communication skills.
8. Extensive Microsoft office skills (Word, Excel, PowerPoint, etc.)
9. Reasonable understanding of the principles, practices, and techniques related to Information Risk Management.
10. Knowledge and understanding of the implications, to Absa, of the laws and regulations associated with Payment Card Industry, Data Security Services (PCI, DSS).
11. Knowledge of wider aspects of risk control, operations and processes.
12. Detailed understanding of the Risk assessment processes.
13. Experience of a consultancy working style (i.e. used to working collaboratively across the business – essential for undertaking the assessment roles)

Competencies:

1. Information Management
2. Experience of developing IRM Standards - Basic
3. Quality Focus - Competent
4. Implementation Management  - Competent
5. Influencing – Competent
6. Information Security - Expert
7. Understanding of compliance requirements relating to records retention – Competent
8. Experience of developing communication and training strategies – Competent
9. Understanding of records management technologies – Competent
10. Planning and organization – Competent
11. Problem solving – Competent
12. Detailed understanding of the principles, practices, and techniques related to Information Risk Management.
13. Technical Security background and experience of working on application developments
14. A good understanding of the issues faced with outsourcing to external vendors and experience of conducting vendor assessments.
15. Ability to influence senior management in relation to important Risk decisions.
16. Proven leadership, relationship management and communication skills

Knowledge, Expertise and Experience

1. Have core information risk management, confidence and a willingness to deliver.
2. Good communication skills.
3. Highly motivated and able to coordinate multiple activities across various disciplines.
4. Experience of working in a financial organization would be beneficial.
5. Awareness of operational risk disciplines, key risk indicators relevant to information risk and a business-focused approach to controls is also beneficial.  However deep technical knowledge in any one discipline is not a requirement for this role.
6. It is essential that the candidate has a resilient, flexible approach to work, as a pre-requisite for working effectively as part of Barclays Information Management team.
7. He or she must be prepared to turn their hand to support other requirements if needed, while ensuring that the core IRM responsibilities are maintained.
8. A proactive and hands-on approach is essential to demonstrate that the value that this role and function can add to our organization.

Education

1. Bachelor's Degree: Information Technology 

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Overall Job Purpose
Drive overall strategic direction of the business to ensure that the annual revenue targets are met. Drive Absa’s market reputation at the relevant market forums by actively participating and driving market development and client requirements

Key Accountabilities
Strategic Leadership – 20%

1. Responsible for developing and executing product development strategies in line with the overarching strategy for the Business Unit, and changes in regulations and market practices.
2. Responsible for the continuous supervision of processing and execution of all securities settlement transactions in the business.
3. Scan the markets for client acquisition opportunities in line with overall Business Unit strategies and market developments.
4. Lead and evaluate the performance of individual direct reports based on business development and revenue targets
5. Ensures that the daily transactions and activities conform to the set business goals and objectives.
6. Keeps well abreast of the market movements, and report findings to the Director, Corporate Banking
7. Provide ongoing advice and direction to the operational environments managed by the role in terms of the areas of focus, opportunities, key targets and relative policies, legislative and regulatory environments
8. Build and maintain effective stakeholder relationships within the industry and within the Bank to ensure the unit is successfully positioned to manage risks and expectations and deliver on shareholder value
9. Represent Custody and participate and contribute to industry and Bank wide forums and governance structures as required or directed

Drive Business Performance – 50%

1. Implement performance controls to proactively measure achievement against strategic targets and address changes or non-performance
2. Responsible for leading quality sales pitches, managing of pipeline and ensuring conversion of the same
3. Actively participate in all internal client reviews from a service perspective provided by areas under responsibility through a process of formalized service review (including questionnaires, production reporting, loss event reporting, etc.)
4. Drive the proactive negotiation of service level contracts with business unit heads and clients with a continued focus on improved performance, reduction in turnaround times and reduced cost
5. Continuously monitor service levels and implement strategic measures to improve customer satisfaction and overall profitability
6. Implement governance structures and stakeholder frameworks to ensure effective customer management and engagement
7. Ensure rigorous cost management within the Custody unit by implementing a highly structured budget, monitoring, and reporting process and instilling discipline within the team around cost control

Teamwork – 10%

1. Create a high-performance culture and ensuring effective working relationships within the team
2. Coaching and developing to embed a culture of excellence and expertise that the business recognises and acknowledges in their day-to-day dealings with the team.
3. Ensure team members are kept fully informed through a process of two-way communication, which encourages active participation in the running and ongoing improvement of team performance.
4. Proactively managing the day-to-day operation of the direct reports driving out inefficiency, maximising productivity, and managing change, planning and scheduling activity.
5.  Use Performance Management to assist in agreeing individual and team targets, leading, monitoring and motivating staff regularly during staff reviews in order to encourage, recognise and reward each individual
6. Manage and retain key stakeholder relationships and focus on building strategic relationships with key decision-makers.
7. Participate fully in your Performance Development, continue to proactively develop yourself and undertake relevant training (including sales process, product, industry, etc).
8. Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific segment knowledge and general macroeconomic issues and trends in the country and ensure that this is transferred to the relevant internal stakeholders.
9. Seek, share, and embed best practices both locally and regionally

Risk Management

1. Identify and take accountability for the assigned principal risks relevant to the Coverage Business areas in terms of the Bank Enterprise Risk Management framework and ensure that adequate controls are in place within the role’s area of responsibility.
2. Monitor all business risk activities (including business assurance and operational risk management) within the remit of this operating environment through obtaining feedback and providing guidance for tactical plans to ensure compliance to Country and Group standards
3. Drive a culture of proactive compliance and risk management within the Coverage Business teams
4. Responsible for the KYC/AML risk of the assigned business unit inter alia: new and existing relationships, KYC at onboarding and periodic refresh on all clients within the unit
5. Review the risk management and compliance practices of the Custody Business Units as a whole and highlight areas that require improvement to Business Heads in the Coverage team. Ensure that they understand their responsibility for risk ownership
6. On a quarterly basis, evaluate of the status of Operational and Principal Risks within the Coverage Business Units and complete the required attestations to confirm control status Mandatory Risk and Control objective
7. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
8. Understand and manage risks and risk events (incidents) relevant to the role

Person Specification

• Skills required for the role:
  1. General banking skills including the ability to discuss strategic financial advice in custody and financial markets
  2. 10 year of banking experience with at least 5 of them in Security Services business
  3. University degree in a Business-related area from a recognized institution.
  4. Master’s degree in Finance or a Business-related field will be an added advantage
  5. Relevant professional qualification will be an added advantage e.g., CISI
  6. Product Knowledge
  7. Leadership skills
  8. Entrepreneurial and commercial thinking
  9. Adapting and responding to change
  10. Coping with pressures and setbacks
  11. Persuading and influencing
  12. Deciding and initiating action
  13. Delivering results and meeting customer expectations
  14. Leading and supervising
  15. Working with people

Education

1. Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

To develop and maintain a customer relationship portfolio of customers within the retail segment in respect to their business requirements including maximizing customer sales, service and profit performance at First Assurance Kenya. Employ devise and deliver a wide range of agreed marketing strategies and initiatives to support the achievement of the set business strategies of the in country insurance services. Position the business to compete in the chosen markets, delivering growth in the customer base and income targets.

Job Description

Revenue Growth and Profitability 

1. Champion and manage business acquisition strategic plan by growing GWP in line with the Company’s growth strategy for the retail segment through retention, generic growth and acquisition of new business.
2. Acquiring and developing new key accounts and strategic partnerships by reactivating dormant accounts.
3. Drive First Assurance profitability objective by growing a balanced portfolio within the retail segment by initiating partnerships to drive profitable products with key partners alongside other initiatives.
4. Coordinate training of intermediaries and clients within the retail segment to increase understanding and uptake of the company’s products
5. Identify emerging markets/risks in the respective Business streams and develops solutions
6. Manage agreements with channel partners and ensure consistent compliance by all parties.
7. Champion new product development / product review by seeking for gaps / solutions in the market guided by technical feasibility, commercial viability, market compatibility and ensure alignment with customer requirements, financial attractiveness and product development guidelines.
8. Support with collection efforts and ensure compliance with the company’s credit policy
9. Use strong negotiation skills, to ensure that the appropriate targets, pricing and Margins are secured for business development opportunities.
10. Co-ordinate, manage and represent Business Development interests on the relevant forums by driving key agenda points for First Assurance Kenya.
11. Deliver on long term growth, profitability and sales targets by means of acquisitions and specific business development interventions, 
12. Engage with Branch Managers to maintain visibility and advance regional channels footprint with a partnering intent of growing market share in a given sales area.
13. Collaborating with Management on topline goals, planning, forecasting and maintaining short and long – term business development plans in line with the retail business strategy.
14. Prepare monthly business development reports detailing initiatives, performance and other related projects/activities.
15. Ensure top notch customer experience is provided to all business partners across the entire retail channel

Relationship Management 

1. Establish and maintain professional relationships through networking with key stakeholders including intermediaries within the retail segment.
2. Establish and maintain professional relationships with key internal stakeholder &
3. role players through networking and attending key business events.
4. Host regular and relevant functions (as agreed with line management) to seek opportunities to develop strong relationships and business bonds
5. Manage the relationship with key regional stakeholders through networking in the region to ensure optimal value add of business development through established relations with intermediaries and clients with the retail space to ensure the continuous enhancement and improvement of customer retention initiatives.

Market Intelligence 

1. Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments.
2. Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influences

People Management 

1. Oversee the activities of the Retail Business network to ensure effective delivery of business strategy.
2. Develop a high performing team by embedding formal performance development and informal coaching.
3. Determine and analyze development needs for the team and ensure that identified training requirements are budgeted for and executed.
4. Establish and maintain a succession plan for the team
5. Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.

Risk & Control 

1. Ensure that all activities and duties are carried out in compliance with all regulatory requirements, ABSA Operational Risk Framework and internal First Assurance/ABSA Policies and Standards

Education and Experience Required (Maximum of 6)

1. Bachelor’s degree in Business related course (Insurance Option, Marketing, Business administration and Finance) or equivalent from recognized university.
2. Insurance qualification in ACII or AIIK.
3. Professional marketing and sales certifications are essential
4. 10 (Ten) years ‘Insurance experience with at least with at least five (5) years at senior management level/Similar position.
5. Practical sales and marketing experience preferably in the service industry
6. Demonstrable commercial acumen
7. Communication, Networking & Interpersonal skills & Presentations skills
8. Stakeholders management skills

Education

1. Bachelors Degree and Professional Qualifications: Insurance and Risk Management (Required)