Latest Jobs at Safaricom Kenya

Reporting to the Enterprise Integration & BPM Support Lead, the position holder will be responsible for support, administration, service provisioning and availability of Enterprise Integration services, related automated business processes and order management framework. This includes L2/L3 support and ensuring operational efficiency for all the services under the domain in accordance with ITIL, ISO and other agreed measures of excellence.

Responsibilities

• Design, build, and troubleshooting data storage, RAID, disk volume management, backup, and disaster recovery.
• 2nd /3rd line technical Support: – Support defined domain areas by ensuring all related services and products are operationally optimal. This includes tasks assignment and KPI monitoring.
• Service availability and monitoring: – Monitor data and service availability for all Enterprise Integration services, business process automation tools & services and order management. This includes ensuring that the set KPIs are met.
• Incidents and problem management: – Provide expert management of Incidents, root cause analysis, management of problems and closure of recurring incidents related to the responsible domains. E.g., TIBCO services, SOA services, Order services and BPM. This should be within the defined ITIL, ISO and other acceptable guidelines
• Coordination and follow up: – Coordination within the team, at crossfunctional level and suppliers to ensure synergy is achieved and timelines are met in all team objectives. This includes monitoring the supplier SLAs.
• Testing and Quality management: – Work hand in hand with the delivery teams to ensure services and products transitioned to production are of optimal quality. This includes non-functional quality elements e.g., capacity management, load test, security and other elements.
•  Reporting: – Maintain reports on SLA, OLAs, Vendor performance, support trends and other relevant KPIs.
• Research and development: – Participate in research and development including adoption of new ways of managing operations e.g. Machine learning, proactive monitoring, CI/CD and other emerging technologies.

Leadership

• Participate in stakeholder engagement to ensure their services delivery needs are catered for. This will involve close working with the business engagement team.
• Participate in team mentorship to ensure optimal performance.
• Engage the various business units’ stakeholders to ensure continual service improvement incorporation as per provided feedback.
• Participate in service redesign and enhancement discussions.
• Research and development: – Take part in research and development including adoption of current ways of managing integration, development, and delivery. E.g., agile delivery, scrum methodologies, DevSecOps, and other emerging methodologies.

 Support

• Working with planning and delivery teams to deliver enhancements as well as fix bugs for already deployed solutions as per ITIL & ISO guidelines.
• Support onboarding of all integration services to Dynatrace, Splunk and any other monitoring tool.
• Lead and support the adoption of Machine learning and AIOPs initiatives within the Integration space.

Qualifications

• University Degree in Computer Science or related technical field.
• Certification or training in database administration and application development. E.g. oracle, mysql, PL/SQL, or other no-sql databases.
• ITIL or ISO training and certification
• Training and advanced Experience in HTML5, Java, RSS, webserver
• technologies, scripting and MySQL.
• Certification or training in TIBCO technologies, Oracle SOA, TIBCO FOS
• (or any order management framework), Oracle or TIBCO BPM.
• Certification or training in architecture or business analysis is an added
• advantage.
• Red hat OpenShift/Kubernetes certification or training is an added
• advantage.
• 5 years’ experience in a networked and dynamic IT environment at least 3 of those should be as a senior software developer or architecture role.
• 5 years Software development with a bias in middleware and application server platforms skills like Tibco, Mule soft , oracle SOA,
• Jboss, WebLogic, WebSphere, Glassfish, Java ,Tomcat EE & scripting skills.
• Advanced skill in webserver administration and optimization. E.g. Apache, Apache Tomcat, Microsoft IIS or any other commercial.
• Knowledge and experience with No-SQL, Big Table/Columnar data systems, parallel data processing, Software as a Service added advantage
• Knowledge and experience with containerized environments (Redhat  OpenShift, Kubernetes etc) desired

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Reporting to the Technical Lead Enterprise Integration and Contact Center Planning, the position holder will be responsible for development of software solutions ensure smooth and efficient service delivery that meets the expectations of the business. Application development duties include but not limited to specification, design, development, validation, documentation and evolution of the new and current service applications; performance management; maintenance and fault management. In addition the role holder will be responsible for knowledge sharing, mentorship of software engineers

Responsibilities

• Define coding standards, write code, and execute code reviews.
• Lead the software engineers on day-to-day activities while ensuring proper resource scheduling for optimal delivery.
• Coordinate releases of new product and services into production, ensure alignment of all stakeholders, review runbooks and change work instructions to ensure deployment as per plan while achieving non-functional and operational requirements.
• Manage events and incidents in the production environments and ensure resolution within target recovery time by identifying the root cause or putting in place a workaround to restore service or a permanent fix. Document the incident, impact and track all arising actions items via problem management.
• Planning, coordinating execution and documenting the business continuity all the services in the domain to ensure disaster recovery readiness is achieved.
• Continuously evaluate the performance of the systems in the domain, review configurations and monitoring to ensure policy and technical compliance, recommend improvements and track closure.
• Engaging stakeholders across different business units on continuous service improvement initiatives within the domain, track, update on progress to closure manage any impediments.
• Maintain reports on team performance, vendor performance and system performance as well as review departmental and divisional reports especially around availability, capacity, and service management, pick out any actions that require attention and prioritize for resolution.
• Undertake regular one on ones, performance reviews and mentorship of team members to ensure optimal performance.
• Work with the planning and development teams to chart the target architecture and roadmap to evolve integration systems to fit for future platforms.
• Lead the team on research in new ways of operating integration platforms, identify opportunities for automation and well as spearhead the adoption of machine learning and AIOps.

Qualifications

• University Degree in Computer Science or related technical field.
• 5 years’ experience in software development in a busy IT environment.
• Strong programming and technical skills. Extensive programming experience using Java, C#, Python, JavaScript etc.
• Hands on experience with microservices – Ability to design, develop and implement scalable, elastic microservice based platforms based on java. Spring boot framework is preferred.
• Extensive experience with databases – relational data model, Stored Procedures, PL/SQL development, Messaging / Streaming, RDBMS, NoSql Databases and InMemory Databases.
• Experience in Agile Development/software life-cycle development (SDLC).