Current Openings at Kempinski Hotels

Key Responsibilities

• Responsible to Head of Department/ Assistant Head of Department.
• Responsible for Assistant Restaurant Managers / Outlet Managers, Restaurant Supervisors, Restaurant Head Waiters / Waitresses, Waiters / Waitresses, Hosts / Hostesses, Outlets Cashiers.
• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, always maintaining a high standard of personal appearance and hygiene.
• Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
• Ensure that the place of work and surrounding area is kept clean and is always organised.
• Execute and demand the team to always execute the highest level of service and set-up standards.
• Be knowledgeable of all services and products offered by the hotel.
• Understand thoroughly the concept of the outlet and train all employees of the outlet regarding the concept.
• Set an example in terms of service, products and guidance of the team that reflects the concept.
• Actively participate in menu design in cooperation with the outlets Chef.
• Organise tastings of daily dishes and new menus.
• Know the restaurants scene and gastronomic character of the destination and be recognized in the market.
• Perform up selling for all items offered by the department assigned as well as offering alternatives.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Produce reports and analysis of the outlets and present report in the monthly performance meeting.
• Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
• Assist in preparation of the outlets’ budget.
• Conduct monthly inventory of operating supplies and equipment together with the stewarding department.
• Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required.
• Identify errors and correct them as required during set-up, service, and breakdown of operations.
• Implement a flexible work schedule based on business patterns.
• Establish a pool of qualified and trained full and part time employees in conjunction with the hotel’s Human Resources.
• Monitor and constantly improve quality and guest satisfaction with the given tools (Kempinski Experience Suvey).
• Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food & Beverage departments.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings.
• Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success.
• Attend all required trainings as described by the department.
• Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
• Report incidents that require disciplinary actions immediately to the Head of Department.
• Prepare and review outlets’ operations manual updates annually in accordance with the Assistant Head of Department.
• Constantly improve the product quality by sourcing the best available products.
• Support activities and cooperation with the suppliers.
• Organise all required outlet specific trainings as described by the department.
• Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
• Respond to any changes in the department as dictated by the hotel management.
• Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.
• Ensure that the opening and closing procedures established for the outlet are followed.
• Act as Food & Beverage Duty Manager during the absence of the Food & Beverage Head of Department and Assistant Head of Department.
• Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• 3 years experience in a similar position in a (4/5 star) Hotel.
• Italian restaurant experience.
• Dynamic and has good wine knowledge/experience.
• Strong in reporting and tracking revenues.
• Excellent communication skills.

go to method of application »

Key Responsibilities
Forecasting And Budgeting

• Actively take part of the Room’s Annual Budget and Business Plan preparation and presentation
• Produce an accurate room Revenue forecast for the upcoming 12 months. Prepare the forecast at the day / segment level for upcoming 90 days.
• Hold a strong leadership role in the monthly Forecast Meeting

Data Analysis

• Drive Market Share and Revenue Performance through proper pricing and mix management using competitive reports.
• Monitor and analyse Market conditions based on all available data source for both past and future.
• Monitor, analyse and comment on performance within the Market for current, past and future. Prepare month-end Comments, including Segmentation, Country statistics, Room Type optimization, upselling, Top producing account, GDS and website performance, STR performance.

Strategy Setting And Deployment

• Pro-actively identify need period and adapt Sales & Pricing strategy, accordingly, share with GSO
• Set Rate structure, Demand Calendar and Upsell strategy.
• Ensure all systems (PMS, RMS, CRS, 3rd Party Sites…) are all maintained in the most optimized manner for the full booking window in terms of content and data.
• Implement and effectively manage the sales and pricing strategy, in all distribution channels including but not limited to branded website, 3rd parties and the GDS.
• Safeguard Rate integrity
• Ensure property all reservation channels are returning the appropriate availability and rate for the upcoming 365 days.
• Manage inventory and oversell strategy.
• Perform Group displacement analysis taking into consideration the overall Revenue and profit optimization.
• Control block pickup and timely wash, especially during the peak season / high demand days
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Perform account evaluation (Corporate / Wholesale) on a yearly basis.
• Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
• Ensure all internal package breakdowns are loaded and in line with financial department.
• Ensure all cancellation and deposit policies are loaded in all systems according to strategy.
• Ensure Commission codes are correctly setup and commissions sent and followed up on a weekly basis as a minimum.

​​​​​​​Optimize opportunities and Reduce Risk

• Ensure all day arrivals are fully confirmed and guaranteed as well as perfectly accurate (Price, Rate code, Segment, Source, Profiles, Billing instructions, Guests request and comments…)
• Check the reservations made the previous day.
• Check of arrival tomorrow and recheck of VIP Arrivals Today
• Check Deposit not received for arrival next week
• Control no show and late cancellation charges.
• Maintain all reservation standards.
• Keep department informed of all changes in systems or procedures.
• Ensure that the team is aware of the internal credit policy.
• Monitor reservation pick-up for the coming months – review data on an ongoing basis.

​​​​​​​Increase Sales

• Ensure Reservations Team is fully aware of all prices, promotions and packages available for each period within the available booking window.
• Ensure the system is setup in a way that displays the Rates to be proposed first, as well as all the relevant information on screen for reservation agents to be more efficient.
• Ensure Reservations Team has a perfect knowledge of the Rooms and Hotel Product as well as of the area and what is happening in town.
• Ensure Reservations Team is fully trained on Sales and Upselling techniques.
• Maintain an internal upsell / cross sell program for the Reservations department (benefits / team competition).
• Ensure offers are proactively followed up
• Ensure emails are being answered in a timely manner, as per Company Standard and on the approved templates.
• Ensure the necessary templates are available and reviewed on a regular basis. (i.e.: Serenata / Next Guest confirmation letters)

​​​​​​​Communication, Culture And Development

• Provide Executive Committee with regular Revenue Management updates.

​​​​​​​Lead the Weekly Revenue Meeting.

• Clearly communicate to hotel the strategic vision and objectives on how to drive revenue and improve performance. Ensure the strategy is fully supported by all department.
• Organize regular educational and information meetings on Systems, data entry standard, RM concepts and KPIs for Reservations, E-Commerce, Sales& Marketing, G&E Sales, Front-Desk.
• Ensure good contact and cordial working relationships with Competitor hotels, keep a close eye on market developments (renovation, special campaigns, theme events etc.) Share this information with colleagues.
• Stay up to date with system development, updates and enhancement as well as industry practises.
• Attend all webinar sessions organized by Regional Offices and Corporate Offices.
• Share Best practises and relevant Market Insights with Regional or Corporate Offices.

​​​​​​​Data Quality & Compliance

• Ensure Kempinski Revenue Management & Reservations standards and initiatives are implemented and adhered to.
• Control Rate Report, Rate Override Report, Comp and House Rooms report and rebates on a daily basis. Spot check reservation made reports and calls.
• Ensure BI tool data is accurate
• Ensure all tasks covered in the Daily / Monthly / Yearly checklists are executed as per guidelines.

​​​​​​​Leadership & Team Management

• Ensure there is a fully trained backup person for each of the tasks described in the checklist for Business continuity plan.
• Recruit, train and manage performance of direct reports.
• Set goals, mentor and motivate the team. Conduct regular performance evaluation.
• Assist in developing a career path for direct reports.

​​​​​​​Other

• Perform any other duties as assigned by management.

Skills, Knowledge and Expertise

• A minimum of 5 years’ experience in Revenue Management, including electronic distribution in a 4/5 star Hotel.
• A proven track record of increasing revenue streams or strengthening the performance of a property Experience with data analysis, including E-Commerce KPIs.
• Ability to work and communicate in a multinational environment:
• English – excellent verbal and written skills
• Additional language (s) would be considered an asset