Fresh Jobs at Fairmont Hotels & Resorts

Job Description

• To oversee the front office department operations
• Ensure all financial and booking transactions are completed correctly, in a timely manner and in line with our brand standards and company procedures.
• Responsible for developing your team and ensuring guest satisfaction at all times. 
• Maintain a consistent focus on improving the overall flow front office operations, seeking ways to maximize and improve the operation. 
• Helps meet the department's quantitative and qualitative targets.
• Implements brand and Group projects.
• Accor ALL loyalty program champion.
• Monitor and respond to guest reviews ensuring feedback is acted upon.
• Recruitment, development and rostering & providing guidance to the Front Office Team.
• Providing training to new employees on Accor policies & procedures.
• To assist in preparing monthly forecasts and schedule resources accordingly.
• To assist in the preparation of the Departmental Budget.
• To assist in analyzing and reporting, on a monthly basis, the Profit and Loss statements. To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.
• Liaise with all other departments to ensure a seamless guest experience is delivered and areas for personalised service is identified.
• To ensure that the Department Operational Budget is strictly adhered to.

Qualifications

• Minimum experience of 3 years in a similar position in a 5* Hotel.
• Diploma or Degree in Hostel Management or related field.
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay.
• Prior experience working with Opera or a related system.
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Strong leader with the ability to guide, coach and motivate.

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Job Description

Position Scope

• Under the guidance of the Regional Head of Engineering, the Cluster Chief Engineer is to oversee and manage the successful running of the Engineering Department’s within the Cluster of Hotels and to ensure all aspects of the relevant Hotel’s infrastructure are maintained to the highest standards. The Cluster Chief Engineer coordinates the Hotel’s engineering teams to achieve business goals such as safety and quality assurance.
• In addition, the Cluster Chief Engineer will maintain the corporate quality, service standards and facilities in all departments over which he/she has responsibility and authority. He/She is responsible for the overall smooth, efficient and economical running of the entire Engineering department for the Cluster.
• This role also ensures an efficient utility management plan by implementing the Corporate Responsible Business Policies of ACCOR Hotels, together with the Sustainability Champions, to manage the ESG program which helps to conserve our environment.

TASKS, DUTIES & RESPONSIBILITIES

Financial & Administration goals:

• To oversee and manage daily tasks which are carried out in a professional, competent and cost saving manner.
• Organization of all engineering administration, stock control and spare part storage.
• Oversees all policies, procedures, protocols and controls that govern the property maintenance operations.
• To manage and control the company’s budgets to an acceptable and pre-set standard.
• Justifies all budget and resource allocation decisions to senior management
• To ensure that all actions are recorded and duties to enable continual improvement and minimize repeat tasks and additional costs.
• Oversees preparation of reports, such as statistical and data analysis reports, for all engineering processes.
• Establishes a monthly report of works carried out, machines maintained, special events, consumption of energy and water, etc. to the relevant stakeholders.
• Checks on monthly bases all related expenses from the P&L statement, discusses it with the Financial Controller and scrutinizes all maintenance expenses.
• Establishes all necessary facility inspection checklists and technical checklists for the whole property.
• Controls and endorses all invoices for installations, tools spare parts and consumption of material and forwards them for payment to the accounting.

Repair & Maintenance

• Ensures all manuals, catalogues, wiring diagrams, guarantee certificates and as-built drawings are requested and maintained accordingly.
• Ensures a yearly preventative maintenance program.
• Takes responsibility for all work executed, by own or external craftsmen, on the building, plants or technical installations.
• Provides continuous technical support to all colleagues.
• Assists senior management with the planning for investment, project and replacement budget on a yearly basis.
• Implements all necessary work procedures for preventative maintenance and initiates respective scheduled procedures. Monitors carrying out of work as well as recording the results within appropriate filing system. Accordingly provides the sufficient and reasonable supply of spare parts on time.
• Determines for repair work the priorities and takes care for the quick removing of all breakdowns.
• Does not accept work, which is not executed as per standards. Passes invoices for payment only when the execution of the work is done as preliminarily agreed and to full satisfaction. In case of disputes, involves the relevant stakeholders for a decision.
• Carries out regular public areas, accommodation and venue tours to identify areas with defects and places requiring repair and maintenance. Ensures that immediate action is taken for remedy.
• He/she is responsible for the storing of spare parts. Sets up an engineering store. Registers all incoming and outgoing items.

Health & safety

• To ensure a safe and healthy environment for all guests and employees at all times.
• To keep the hotel and its contents in excellent condition at all times by setting up a planned preventative maintenance plan and ensuring its full implementation.
• Comply with all Health & Safety Legislation for the tasks in hand.
• To manage all aspects of life systems equipment.
• Maintain highest standards for the maintenance and safe operation of issued tools and equipment.
• To work in conjunction with the Health and Safety manager in ensuring that all Safety, health and environmental issues are addressed timorously.
• Manage and maintain requirements and keep systems in top operating condition.
• Co-ordination and management of all property maintenance and upgrade requirements as is needed.
• To manage and ensure all maintenance colleagues utilize physical barriers or otherwise guard all hazardous conditions caused during the progress of a job until normal conditions are restored.   Replace permanent guards or other safety devices that have been removed from the equipment, before leaving the job.
• To always maintain good housekeeping during progress of work by all maintenance colleagues.  At the completion of the job all surplus material shall be removed and the area worked in returned to a normal, clean and safe state.

Employee Relations

• Fosters and develops effective employee relations within the engineering department and with all colleagues throughout the hotel.
• Screens, interviews and recommends potential colleagues in line with the ACCOR policies and procedures and assists in the selection process of all staff.
• Actively involved in assessing training needs and develops departmental training plans and succession plans. Initiates, executes and/or monitors training of his/her colleagues for engineering matters.
• Conducts annual appraisals for his/her assistant & technical staff and produces a development and training plan for the staff.
• Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Talent and Culture Department.
• Assists and co-ordinates together with the Security Manager/Health & Safety Manager proper Fire & Safety training for all colleagues of the relevant hotels.

Customer Service

• Strives to keep all business units and related entities in the best condition for customer service, ensuring that preventive maintenance is taking place and recommends projects for improvement to the General Manager and relevant stakeholders.
• To resolve immediately guest concerns, as well as the underlying causes to increase guest satisfaction.
• To assure consistent, high-quality fabrics, furnishes and equipment which satisfy customer expectations for comfort and functionality.

General

• Works in harmony with his/her own staff and with all stakeholders and teams across the Cluster.
• Other duties as assigned.

Qualifications

• Bachelor's degree in the relevant engineering field (Master's degree preferable).
• At least 4 years of experience leading or supervising a team.
• A sound understanding of engineering principles.
• The ability to maintain a positive attitude and restore morale to a team.
• The ability to stand, sit and walk for extended periods of time.
• Excellent interpersonal and communication skills.
• The ability to process negative feedback and remain professional.
• The ability to work onsite and in the office